I ate in the restaurant of this hotel in June 2012. The food was perfectly acceptable, the service good, although quite expensive by local standards. When I decided to visit Istanbul again this month, December 2013, I booked this hotel through booking.com, as I remembered the location and the rooms on the website looked good. I contacted the hotel by email around 3 weeks before I was due to travel, explaining that I needed to cancel my booking, due to family illness. My mother had just been in hospital and my father has to go into hospital for a cancer treatment, so I needed to be with my family and help them physically and emotionally through this difficult period.
After having sent 2 emails a week apart, I had still not received a reply. I then contacted directly booking.com and explained the situation to them. They tried to negotiate with the hotel, twice, who were absolutely non negotiable, and said I could not receive any kind of refund. I asked if they would be able to give me a credit voucher for another time, lets face it, December is not high season in Istanbul, they also refused this. To sum it up, they did not reply to either of my 2 emails, and they would not give me any kind of refund or credit for another time. They obviously do not care in the slightest for their clients, and certainly do not wish for a return clientèle. I will never try to stay in this hotel again, or eat there, and would advise anyone to think very carefully before making an advance booking with them. There are many more good quality hotels in Istanbul where the management and staff care for their clients and wish for them to return.
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- Also Known As:
- Istanbul Faros Hotel