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“Best service ever!”

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Garden House Istanbul
Ranked #44 of 1,173 Hotels in Istanbul
Certificate of Excellence
Reviewed June 6, 2010

A lovely hotel and the best welcome we have ever experienced. The hotel manager greeted us and took us through into the garden/bar/restaurant area which is a really pleasant area to sit and relax. He ordered complimentary Turkish teas and coffees and sat down with us to ask us what we were wanting to get out of our stay. We already had a planned itinary so we reviewed this with him. He suggested that we swap a few things around to avoid the most crowded times of day for some of the more popular historical attractions and also suggested some restaurants for the evenings. One in particular (Develi) was exceptional quality and value for money (180 Turkish lira for four including a 50 lira bottle of wine). They also sent a complimentary car to pick us up and bring us back to the hotel - fantastic! Our room was very clean and well presented (complimentary wine and fruit) and the bed extremely comfortable. Breakfast was excellent (although no muesli) with the chef making delicious omelettes to order. The hotel is in the old part of the city, and is a mix of old and new, not commercialised and largely residential and very quaint, giving a real flavour of the traditional Istanbul. It appears to be an up and coming area of the city with quite a few new hotels springing up amongst the old houses and shops, but all done so as not to spoil the feel of the place. We would certainly return to this lovely hotel and can't recommend it highly enough. All staff from the manager, receptionists, waitress, waiters, bar staff to cleaners were the most friendly and helpful people we have ever met while abroad.

  • Stayed: June 2010, traveled as a couple
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Thank MrsMCo_Durham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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918 - 924 of 1,398 reviews

Reviewed May 25, 2010

We are totally enchanted with Garden House, , the foods, the hospitality, the cleanliness , our wonderful room, (502), the gorgeous cat who had breakfast with us, the flowers, even the prayers in the morning, the huge seagulls, the nest on the roof for baby gulls, the sunshine and clear skies-- we don't see much of this in Hong Kong--, the closeness of all the attractions, the Bosphorous cruise, Ephesus trip. But most of all the incredible STAFF!!! Helpful, friendly, professional, courteous and always happy faces!!!!
Thank you, we will be back!!!!

  • Stayed: May 2010, traveled on business
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Thank twofromHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2010

Never had such helpful, friendly and good service from staff at a hotel, Location is excellent, although it takes a while to realise just how near to the centre you are. You can walk to all the main tourist attractions. The garden is a delight, especially at the end of a day's sightseeing. They are about to extend the lobby and renovate and enlarge some of the rooms, so it will be even better.

  • Stayed: May 2010, traveled with friends
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Thank vhlLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2010

The welcome we received was second to none and we loved the quiet location even though it was only a 5 minute walk to the buzzy centre of activity. The room on the ground floor was small but comfortable and all the amenities were in good working order. The choice at breakfast was superb with something to suit all tastes. However, the very best thing was the helpfulness and friendliness of the staff which made our trip to Istanbul all the more enjoyable even though it was teeming with tourists.

  • Stayed: May 2010, traveled with friends
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Thank Lynco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2010

The hotel exceeded our expectations - the staff were very helpful and friendly! We were made to feel very welcome indeed and nothing was too much for the staff to make our stay memorable. The breakfast was varied and very good. Location of the hotel was good as it was a walking distance from all the attractions we wanted to see. The manager gave us good advice where to go, what to see and what to avoid which was very helpful as we had never visited Turkey before.
For three lady 'travellers' a very good choice of hotel!

  • Stayed: April 2010, traveled with friends
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Thank Scandibird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2010

We just spent four nights at Garden House and the staff just couldn't do enough for us. On arrival we had fruit and wine in our room and delicious Turkish Delight. The neighborhood was very nice and within walking distance of the Blue Mosque and all the sights. We loved that at anytime of day or night there were always complimentary refreshments available in the dining room. I especially loved the outside Garden area for breakfast. On our last night we had to change rooms and found ourselves in a lovely room with a jacuzzi and silk rose petals on our bed. I would love to come back!

  • Stayed: April 2010, traveled as a couple
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Thank sellsgifts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2010

We were delighted with the service and attentiveness of the hotel. Mr Cikan treated us like celebrities. Our room was clean and actually a pleasure to be in. Service there was outstanding. The breakfast looked like the usual buffet; however we soon learned that we could order to suit by just asking. The hotel arranged a tour guide with our approval and some dinner/show events. This hotel is a real gem near all the major attractions or transportation to what is not near.
Thank you Kadir for a great time.

Gary and Candy Hile

  • Stayed: March 2010, traveled as a couple
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Thank garyhile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden House Istanbul

Address: Kucuk Ayasofya Mah. Sehit Mehmetpasa Sokak No:11/13, Istanbul 34122, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Istanbul
#23 Romantic Hotel in Istanbul
#30 Luxury Hotel in Istanbul
#42 Family Hotel in Istanbul
#104 Best Value Hotel in Istanbul
Price Range: $42 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden House Istanbul 4*
Number of rooms: 24
Official Description (provided by the hotel):
This 19th-century Ottoman mansion offers luxury 4-star accommodation with personalised service and a beautiful courtyard, just a short walk from the Blue Mosque and Hagia Sophia. Garden House enjoys a prime location in Istanbul's historical district of Sultanahmet. It has gained a popular reputation for its staff's outstanding service and great hospitality. Upon arrival, you are welcomed with a complimentary fruit basket and mineral water. Guest rooms are well-presented and full of modern amenities, including plasma TV and free wireless internet access. Garden House's courtyard is surrounded by old walnut trees and offers a lovely place to relax with a drink. Enjoy a variety of cuisine from the al fresco restaurant. ... more   less 
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Also Known As:
Garden House Hotel Istanbul
Garden Hotel Istanbul
Istanbul Garden Hotel

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