The story started very bad with Garden House, because when I arrived, the room I had booked was occupied (the small suite with a balcony and a sea view). I was proposed several rooms, but I rejected all of them (no balcony, no sea view). Then I was proposed by the hotel owner (I guess) to look on the internet, and I could find the hotel I wanted in Istanbul, they would pay the transfer and the hotel bill whatever are the costs (very generous offer). Still my criteria were terrace and sea view in Sultanahmet, so no thousand of rooms like this. At the end, because I had difficulties to find something, they proposed me to go to the hotel next door, very very nice one, and I had a very big room, WITH my terrace and my sea view, so I was HAPPY!
The next day, they proposed me to stay at the hotel nex door, or to move back to their hotel, and I moved back. And I had the room I wanted, very nice one also.
So frankly speaking, not talking about the hundred of excuses I had from the hotel, from different people (like my story was really unusual), I have to say that it is a crisis situation perfectly handled, for customer satisfaction. I was impressed!!!!
- Official Description (provided by the hotel):
- This 19th-century Ottoman mansion offers luxury 4-star accommodation with personalised service and a beautiful courtyard, just a short walk from the Blue Mosque and Hagia Sophia. Garden House enjoys a prime location in Istanbul's historical district of Sultanahmet. It has gained a popular reputation for its staff's outstanding service and great hospitality. Upon arrival, you are welcomed with a complimentary fruit basket and mineral water. Guest rooms are well-presented and full of modern amenities, including plasma TV and free wireless internet access. Garden House's courtyard is surrounded by old walnut trees and offers a lovely place to relax with a drink. Enjoy a variety of cuisine from the al fresco restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Garden House Hotel Istanbul
- Garden Hotel Istanbul
- Istanbul Garden Hotel