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“Excellent service”

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Ramada Plaza Istanbul City Center
Ranked #228 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed August 28, 2013

We are a danish family of 4 and stayed in July at the hotel. We had two very nice big rooms with conecting doors. The hotel is located perfectly both for shopping and sightseeing, and nice pool area for relaxing. Breakfast bufe had a large varity of both intercontinental and local food. The staff in the restaurant is very professional, discreet, kind and attentive. Overall a wonderful stay and we cant wait to go back to visit both the city, hotel and our dear friends in Istanbul.
Regards
Lena Nielsen

  • Stayed: July 2013, traveled with family
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Thank Lena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded September 2, 2013

Dear Lena Nielsen,

We would like very much to express our appreciation for taking the time to share your feedback about Ramada Plaza Istanbul. Your insight is very much valuable by me and my team here at the hotel.

We were very happy to read your review and that we could contribute to making your trip to Istanbul a great experience.

We look forward to welcoming you back very soon.

Kind Regards,

General Manager
Savas KUTKAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 - 172 of 510 reviews

Reviewed August 7, 2013

Just spent a night on a recent business trip. Very fast and efficient late check-in. Free wi-fi, enormous room, clean, confortable bed, quite silent. I guess it's well positioned not too far from Taksim, didn't have time to check the breakfast having to leave very early to Ankara, however the reception was kind enough to let us have an espresso brought from the restaurant to the reception just before leaving. Excellent service indeed, I would definitely come back again!

  • Stayed: August 2013, traveled on business
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1  Thank fijitime71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded August 13, 2013

Dear Guest,

Thank you for taking the time to place your review on Tripadvisor. We were pleased to read that you enjoyed your stay and have shared your comments with the team.

We appreciate receiving constructive feedback from our guests.

In addition please be informed that we are very closed to Taksim Square. It is only 15 minutes walking distance.

We look forward to welcoming you back very soon.

Kind Regards,

General Manager
Savas KUTKAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

Dear Managers, people in charge and everyone who should be dealing with the hotel and with "costumers' service" regarding it:
We would like to express our deep appreciation for the wonderful service we got from all the people/staff/workers we've come across in the hotel. Starting with the amazing reception crew, especially Meryem TAN and Didem AKBAL and the lobby/security/bell boys (who warmly welcomed us- to me it's my 4th of 5th time in Ramada and to my Mom it's the 8th), the dining room and the kitchen people, the housekeeping, the pool people, the coffee downstairs waiters and everyone we might have forgotten. Everywhere, and every given moment we got amazing, reliable, efficient and sweet service, with smiley face and willingness to help anytime or just to make or already great staying to an even greater one.
We've picked this hotel thanks to the very high level of quality and personal service and we shall be coming back again. We were staying in different and beautiful hotels in Istanbul (Marmara-Taxim and Hilton) but the experience we always have in Ramada is by far the best. We thank each and every one of you personally for making this a dream vacation, we wish you lots of success, health and happiness and we hope Ramada will enjoy the prosperity it deserve.
Thank you so much! Hopefully- see you all soon
Matilda Dias (from Israel, room 415, dates of vacation 19-25/7)
On behalf of me and my mother-Berta Dias
matids@gmail.com

  • Stayed: July 2013, traveled with family
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2  Thank Matilda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded August 13, 2013

Dear Guest,

It was a real pleasure to read your review.There are no better motivators than our guests' comments!

As a frequent traveller to Istanbul, your feedback is very valuable for us as this the only way to assess our services and better understand you needs. You can be assured that these comments will be shared with the rest of the team.

We look forward to being your host again in the nearest future at Ramada Plaza Istanbul.

Kind Regards,

General Manager
Savas KUTKAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

I was here for a business meeting recently and I can say that the rooms are quiet good, too much space for your comfort, nice sleeping quality, helpful staff, nice meeting facilities if you plan to have a meeting there and a good deal of breakfast buffet. The hotel's restaurants are also very good and swimming pool is also attractive if you have time to visit. The location is quiet good, very close to Taksim, and in case you need there is a metro station just outside the door. Internet connection was free but bad actually, it only received signal when I stood close to the door. Prices might be high sometimes, so if you do not have any budgetary restricts, I would totally recommend this hotel.

  • Stayed: July 2013, traveled on business
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1  Thank JohnDoe049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded July 19, 2013

Dear Guest,

Thank you very much for your post on TripAdvisor regarding your stay with us.

We were very happy to read your review and that we could contribute to making your trip to Istanbul a great experience.

We have taken note of your comments concerning the wireless to be discussed with the related department.

We look forward to welcoming you back very soon.

Kind Regards,

General Manager
Savas KUTKAN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

I spent a week for business in the Ramada Plaza City Center.
It is supposed to be a 5 star but it is nothing impressing. The rooms are ice, well decorated and you have everything you need.
Regarding WiFi, in theory they have it but there are good and bad internet day, so you never know if the wifi is going to reach the entire room or just by the door.
The swimming pool and spa area close at 7pm, so if you are there on business there is a slim chance you will use them.
Reception is small and usually crowded, so it takes a long time to do anything.
Also, there is a lack of attention to details. My colleague and I had the exact same booking, same price and same room type, but one of us got fresh fruit and a little souvenir in the room, the other one not... doesn't really matter, but it should not happen.

In general, it's ok, but not really a feeling of a 5 star.

  • Stayed: July 2013, traveled on business
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1  Thank Maastricht_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded July 12, 2013

Dear Guest,

Thank you very much for letting us know your inconveniences regarding your stay at Ramada Plaza Istanbul and we appreciated the time you have taken to bring the matters to our attention.

We appreciate receiving constructive feedbacks from our guests, as this is the only way we can truly assess our guests' needs, and continuously improve the quality of service we aim to provide. Thus we have taken note of your comments to be discussed with the related departments.

After all please be assured that we serve up fresh fruits and souvenier for all the rooms. Please accept our sincere apologies regarding the confusion.

We do hope you will allow us the opportunity to be of service to you again in the future.

Kind Regards,

General Manager
Savas KUTKAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

it's classy, central located and good quality. shopping districts and night clubs are near. i would recommend this hotel to anyone who'd like to have good service with a good location. also you can enjoj coffee of douwe egberts, it is just next door. metro station is also infornt of the hotel and you can easily go to old city without any traffic.

  • Stayed: June 2013, traveled with friends
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1  Thank juan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded July 1, 2013

Dear Guest,

Thank you very much for your feedback. We highly appreciate the time you spent on sharing your experience with us. We are also very happy to hear that you have enjoyed your hotel, as well as, the area.

We look forward to being your host again in the nearest future.

Kind Regards,

General Manager
Savas KUTKAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Very close to the Convention Center! Very nice and friendly staff... I had an upgraded room which was very spacious and comfortable, I did hear the regular rooms are small. Nice buffet breakfast, and restaurant menu is very good. Bar has a piano player in the evenings. For small meetings, they have good space.

Room Tip: Upgrade to the larger rooms.
See more room tips
  • Stayed: May 2013, traveled on business
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2  Thank boti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s_kutkan, General Manager at Ramada Plaza Istanbul City Center, responded to this reviewResponded June 19, 2013

Dear Guest,

We would like very much to express our appreciation for taking the time to share your feedback about Ramada Plaza Istanbul. Your insight is very much valuable by me and my team here at the hotel.

Comments such as yours are our best reward to our work.

we hope to welcome you once more at Ramada Plaza Istanbul.

General Manager
Savas KUTKAN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Istanbul City Center

Address: Halaskargazi Street No 63 | Sisli, Istanbul 34373, Turkey
Phone Number:
Location: Turkey > Istanbul > Sisli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Business Hotel in Istanbul
#106 Family Hotel in Istanbul
#169 Luxury Hotel in Istanbul
#205 Romantic Hotel in Istanbul
Price Range: $75 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ramada Plaza Istanbul City Center 5*
Number of rooms: 175
Official Description (provided by the hotel):
Hotel Ramada Plaza Istanbul City Center is just walking distance away from Taksim Square, Istanbul Convention & Exhibition Center and Nisantasi, the most in vogue district of Istanbul. It is also very nearby the Osmanbey Metro Exit and 23 km away from Ataturk Airport. 162 luxurious guest room and 14 suites of "Ramada Plaza Istanbul Hotel" are special residences where comfort and aesthetic meet. Cozy ambiance of these spaces in which the guests will feel at home are fully equipped with high-tech facilities. ... more   less 
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Also Known As:
Ramada Istanbul
Istanbul Ramada

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