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“Disappointing & deteriorated”
Review of Ajia Hotel

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Ajia Hotel
Ranked #441 of 1,161 Hotels in Istanbul
Certificate of Excellence
Reviewed July 4, 2014 via mobile

This hotel was most disappointing. It was far from luxury. After seeing the awards on the wall dating back to 2005 etc we realized this once great place has way past it's hey day.. Our room & our children's room were really nothing special. There was a lovely view of the Bosphorous but that was about it. Everything felt "old" and the Airconditioning in both rooms keep cutting off. We had to phone reception at 2am. When we re-interated our disappointment this morning there was no attempt to rectify or apologise even? Definitely not worth the 200 euro per room? After our brilliant stay at The House Hotel Nisantasi this paled in comparison. The attitude of the staff at Ajia reflected the rest of the hotel, tired, run down and in need of repair!! Our worst accommodation so far on this trip!

Stayed: July 2014
Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (182)
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33 - 39 of 182 reviews

Reviewed June 27, 2014

Unfortunately I can only review as an event location and in this aspect can definitely give 5 stars. Located directly at the waters edge the location overlooking the European coast line is superb. The staff are highly professional and the quality of the food and drink was 1st class.

  • Stayed: June 2014, traveled on business
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Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We booked this hotel for four nights for the second part of our week's stay in Istanbul. We had spent the first 3 nights in a hotel in the heart of the old city and the customer service we received in the first hotel was second to none and was in stark contrast to that which we received at the Ajia.
On the day we arrived, we had spent the day completing our visits to the tourist attractions in the old city and had locked our valuables in our suitcases. As we arrived in reception, the young man on reception asked for our passports and we had to undo our suitcases in reception to find them. It was clear the receptionist was not amused; he was curt and monosyllabic. This was our first impression of the hotel which did not improve throughout our stay.
We booked the hotel as a quieter and more tranquil alternative to being in the frenetic city centre and we were looking forward to putting our feet up on a sun lounger (as depicted on the hotel website). However, April is clearly the beginning of their season and there was not a single piece of furniture to be seen on the decking/Quayside, despite the temperature reaching a respectable 20 degrees during the first couple of days of our stay.
We went to the bar to find a solitary barman and ordered two gin and tonics - apart from a nod and a thank you - no further interaction from the barman (we weren't expecting a hearty conversation but a 'welcome to the Ajia wouldn't have gone amiss). There was not another soul to be seen in the hotel for the time we stayed - until the Saturday evening. We dined in the hotel restaurant on the first night. The food was excellent but modern, contemporary cuisine which is quite pricey compared to other local restaurants. We also had breakfast the following morning. However, we felt very uncomfortable being the only guests dining and as the staff were completely non communicative (not even, 'how is your stay? Can we do anything to help? What lovely weather, etc.'), we chose not to dine in the restaurant again for the rest of our stay. It was just too painful.
In the hotel information manual in our room, there was information about a free boat taxi service to take us across to the other side of the Bosphorus. When my husband went to the reception desk to enquire, we were informed the boat was 'damaged' and this service was not available. Instead we told to take the boat taxi from the port (Kanlica) just five minutes walk from the hotel. This we did, but it costs (for 2) 20 Turkish lira per return trip. Not a lot of money but, there was no offer to cover this from the hotel in lieu of their usual service not being available. The hotel manual also suggested that we ask about any sightseeing we'd like to do. My husband asked about boat cruises on the Bosphorus. The receptionist was unable to suggest anything of any use - no information of companies to contact for example. We ended up doing our own investigating using the very sporadic wireless (I had to complain about the wireless connection by day 2 and was then informed that we needed separate log-ins. This was then provided but clearly would not have been had I not asked).
We found that in fact, you can take the public ferry for 25TL from Kanlica and see the top part of the Bosphorus from the public ferry.
The cost of staying (room only) at this hotel - even though we got a deal through the Guardian for half price accommodation, was not insignificant as we still payed 180 euros per night. Had we been paying the full amount - 360 euros a night, we would have shipped out to another hotel as, the room was barely worth £165 per night, let alone over £300. We had a room on the ground floor level with views of the Bosphorus - very beautiful and our room was modern and stylish. Very comfortable bed and a spacious bathroom. However, had we been given this room in the height of the season, it would have been a nightmare as this was exactly where all the chairs and sun loungers would have been placed (had they been available) and, the taxi boats which brought wedding guests on the Saturday night, moored (repeatedly) outside our window.
Having spent the Thursday and Friday day and evenings in the hotel in splendid isolation (clearly no other guests visible) the Saturday was a different story. We'd been out exploring during the day and returned to our room at around 4pm to be informed (via a note left on our bed) that a wedding was taking place that evening and we therefore could not eat in the restaurant but could order food in our room. The staff had not breathed a word of this during our interactions to this point. Had we known about the wedding and had they informed us sooner, we may have chosen to stay out for the evening or, book elsewhere. Because of the tardiness of informing us, that option was not available to us.
Our room was located underneath the restaurant and the music and noise went on until around 1am. We were travelling home the following day and this was the last thing we needed on the final night of our holiday.
It may be a different story if you stay in this hotel in the height of the season. It may have been a different story if we had been paying full price (we certainly were made to feel as if we were an inconvenience). My advice therefore is, this is a lovely hotel for conferences and weddings but I'd steer clear if you're thinking of staying for a restful break. It is definitely not worth the prices they charge for the room per night.

Room Tip: Avoid staying on a Saturday evening. Ask for a room away from the Restaurant. Ask for a room on the...
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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3  Thank ameier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

This is a nice option if you're in Istanbul for a good couple of days (any less and you'll just be exhausted by all the travelling back and forth) and want to take it easy at a quiet location that's away (far away) from the hussle and bussle. That being said other than the lovely view and decent facilities, the hotel could improve it's offering by having spa facilities/treatments/gym (as there is very little to do in the area) and a menu with more local options.

The rooms are a bit dated but are still very nice with great views and very comfortable beds. I loved the mattress I slept on and asked the hotel reception about it. Not only did the gentleman I spoke to confirm the make but he went out of his way to provide the exact model as well. Unfortunately the service I received from him was an exception; while not poor, the staff could have been more helpful, informed and friendly especially as there were quite a few issues with the internet and with trying to arrange transport to Eminonou on the weekend. Most of the time we were met with a confused reply to our queries. We were never really able to get the wifi to work which was a real problem as we counted on having access to the internet to help us make plans.

Pros:
- Lovely atmosphere, large rooms and very nice beds

Cons:
- Location: it took 2.5 hrs to get there from the airport, it is quite a trek to the old city and despite it being advertised, the boat service costs about 100 Euros each way so it's not really an option unless one is willing to splash out
- Wifi was down when I was there and entertainment selection on TV was limited in English

  • Stayed: March 2014, traveled with friends
    • Value
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1  Thank EWCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2014

A lovely hotel and location, although if you want to spend time in the city it takes about an hour's travel to get there cheaply. First the bus (take bus nr 15 p) near the hotel to Uskadar, then a Ferry to Eminuno, then the Tram (T1) to the old area and Bazaar or you can go by private water taxi but this is very expensive (Euro 100 one way!). Painless trip though and fun to experience 'local' life in Uskadar and Kanlija (we did not see one foreigner on the bus or Ferry). The service from the hotel staff was really good, the food excellent although the menu was a little pricy when compared with some really good restaurants in Istanbul which would also offer more Turkish dishes. Pity the hotel does not offer some gym facilities nor does it have a pool, especially if you are staying more than 3 days! Whilst we loved the setting, the dolphins, the ships coming past, I would next time stay a little closer to Istanbul centre, where you can find a number of other very good boutique hotels, especially in the Beyoglu area. This would save you 2 hours traveling a day.

Room Tip: You pay extra for a room with a view of the Bosphurus, but worth it. No pool nor fitness facilities...
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
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1  Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014 via mobile

Never felt more like a princess! Getting up in the morning, watching dolphins jump in the river before breakfast! Beautiful rooms, great staff and service, and the food (both breakfast and dinner) was amazing! I am looking forward to going back there again!

Stayed: May 2013, traveled as a couple
1  Thank Tskjef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

Usually very pricey, I think we got lucky and got a nice attic room for a decent price.

If you like architecture like we do, it is worth a visit just to see the place. Plus the location is superb as far as we are concerned: a bit far from the hustle and bustle. Oh yes, they have a complementary shuttle boat to take you to the other side of the Bosphorous. We stayed at the Ciragan last time in Istanbul. Of course a beautiful hotel, but for some reason this one was more unique.

Stayed: October 2013, traveled as a couple
1  Thank BecharaYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ajia Hotel

Address: Cubuklu Cad. Ahmet Rasim Pasa Yalisi No:27 Kanlica, Beykoz, Istanbul 34812, Turkey
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #441 of 1,161 Hotels in Istanbul
Price Range: $200 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ajia Hotel 5*
Number of rooms: 16
Official Description (provided by the hotel):
A’jia Hotel awarded by the 2009 Condé Nast Johansens Award for Excellence as “Most Excellent Charming Hotel” in Europe.A distinguished boutique Hotel, a’jia is a traditional Ottoman mansion that jewels the Asian shores of the Bosphorus. ... more   less 
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