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“OK, but probably not the best choice”

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The Marmara Pera Hotel
Ranked #156 of 1,129 Hotels in Istanbul
Certificate of Excellence
Sao Paulo, Brazil
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“OK, but probably not the best choice”
3 of 5 bubbles Reviewed September 25, 2012

There are two great things about this Hotel: the breakfast buffet and the view from the bar situated at the top floor. On the negative side, the size of the bathroom (I´d say 3x5ft). The room we stayed in (no. 606) isn´t big, by any means, but we had enough space for our luggage, so I guess it´s OK. Complimentary wine bottle and chocolate covered strawberries were a nice touch on arrival. Closeness to subway and funicular isn´t really very important as they are not interconnected and you have to pay a new fare when you change trains, buses, etc. I found taxis are pretty cheap in Istambul when compared to the final cost of taking several other means of tranportation (just make sure they turn on the meter, even when traffic is heavy - beware of drivers that propose a fixed price for the ride - one was going to charge me 85 LT for a 25 LTworth ride). After 4 days of Istambul I did not reach a conclusion as to the best area where to stay. On my next visit I will probably try another part of town.

Room Tip: If you want a view to the Bosphorus it will have to be on the higher floors and turned towards the b...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DennisWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, September 28, 2012
Dear Valued Guest,

I appreciate your excellent feedback after your recent stay with us. I have shared with The Marmara Pera Team Members.

Our hotel located in a very nice area of town, closes to everywhere and gives you lots of choices to do around. Most of the guests are voted at the TripAdvisor web site, our hotel location is the best place to discover of Istanbul and easy to arrive everywhere. And also we have another Hotels & Residance all around crucial point of Istanbul. If you want you may check from our web site.

I hope to welcome you back at any time to provide you with the finest hospitality at The Marmara Collection. Before coming to Istanbul, please do not hesitate to contact with me it would be my pleasure to assist you.


Best Regards,

Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,142 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Bengaluru, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

Centrally located . Walkable distance to Istikbal Caddasei.
Hotel Rooms are good. But ask for nice view rooms mostly in the upper floors.
Break fast was very good.
Roof top swimming pool is amazing .
Roof top view is excellent right round..
Neatly maintained.
Front desk was very helpful in arranging tours.
Bar at roof top was overflowing with people enjoying the night life with music.

Room Tip: Higher floor rooms have better view.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JAI_Chander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, September 28, 2012
Dear Valued Guest,

Thank you very much for your great review. I was pleased to read you enjoyed your stay at our hotel. We would like to make our guests stays unique and comfortable in Istanbul and we would like to ensure they get best services and a great experiences with us.

We will surely be very happy to welcome you back, ensuring that you will be well looked after. Please contact me directly at bsutuna@themarmarahotels.com for your future reservations.

Best Regards,


Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed September 19, 2012

As other reviewers have said, the location of this hotel is great! We were able to walk and take the Metro everywhere. It's really a good central spot. Also, all the staff we dealt with were friendly and helpful. One of the front desk staff even walked us to the nearby market to help us buy some aspirin! That being said, we expected cleaner rooms for the price. The first room we checked into was actually dirty. The staff were apologetic and quickly moved us to a different room. The second room was better, but still there was mold in the shower, scuffs on the walls and stained carpet and chair upholstery. I realize that the hotel isn't brand new but for the price I would expect better.

Room Tip: Ask for a room away from the elevator as they are quieter. Some floors are smoking, so if you'r...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NatRinPDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun S, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you very much for taking the time and write detailed review. It is much appreciated.
I regret to see that we were not able to meet your expectations in general. At the same time, please accept my most sincere apologies for the inconveniences you have faced during your stay with us in regards to the room condition.

We truly appreciate your valuable and constructive feedback and please note that this is definitely taken into consideration to enhance our guests’ experience.

I apologize once again and I hope you will honor us with an opportunity to welcome you back soon.


Many Regards,


Biçun Schwindt
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed September 19, 2012

I regret to inform you Hotel is not acceptable at all, We have to wait for more than 3 hrs 17:00 to check in although we have booked it in advance,they do not charge my miles and smiles card despite of their announcement base on some reason that was not clear to me, houskeeper just look at my room and nothing else, the only positive point was pool on the roof , I have to mention again they do not charge my miles and smiles ....

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arash723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, October 2, 2012
Dear Dear Valued Guest,

First of all we would like to thank you for taking the time to give us your feeback, it is much appreciated.

We would like to inform that our check in time for an individual guest is 02:00 PM, for a group guest 03:00 PM. Since your group had more than 50 rooms requested, we were not able to take you in earlier because of our high occupancy and busy operation did not allow us. Please accept our sincere apologise since we were not able to exceed your expectation but please make sure that we always try to do our best.

In addition to this; Please be informed that we have an eligible and non-eligible rate categories to credit miles for a loyalty programs. Discounted rates, promotion rates, group rates etc are some of these non eligible rates. Unfortunately we are not able to credit your miles, since your room rate was non eligible.

We sincerely hope to welcome you back soon.


Best Regards,


Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level Contributor
119 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed September 9, 2012

... the rooftop is OUTSTANDING, the view is definitely the most breathtaking in this town, you don't have to stay at the hotel, just walk in before sunset, get into the elevator, press R, half a flight of staircases to the left and you're there, drinks are not cheap up there, but it's definitely worth the Liras. The Hotel is kinda ok, the good frontdesk is efficient and polite, but service at the bar and at breakfast is bad, rooms are small and need an update

Room Tip: try to get as high as possible, the rooms facing North are noisy, specifically at weekends as there...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank climax56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, October 7, 2012
Dear Valued Guest,

Thank you very much for taking the time and write detailed review. It is much appreciated.
I regret to see that we were not able to meet your expectations in general. We usually receive positive feedbacks regarding our breakfast, however we could not meet your expectations on this occasion.

We will surely be very happy to welcome you back, assuring our best service and attention.


Best Regards,


Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 8, 2012

If you are looking for a great hotel that is central I highly recommend the Marmara Pera. The service is average but the manager of guest relations really made our stay special and made sure that we received what we needed. Also, the rooftop is one of the best in Istanbul (probably the best rooftop that I have been to in Istanbul). For the price point, I recommend this hotel. Book in advance to get the best deal.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahulbansal85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, September 28, 2012
Dear Bansal,

We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from you. Your comfort and satisfaction are very important for us. Again many thanks for your excellent feedback following your last stay.

We would like to make our guests stays unique and comfortable in Istanbul and we would like to ensure they get best services and a great experiences with us.

Please contact us directly next time so we can make your next stay even more enjoyable. Warm wishes from the The Marmara Pera Team.

Best Ragards,

Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

We have just spent a week there, and it was a fantastic stay, The hotel itself is nice and very clean. The rooftop bar is breathtaking, especially at 6pm ish when you can take your time watching the sun setting, there is a pool there that is a bit small but the main beauty of the bar is the skyline and other breathtaking views.
The service is even better. The staff will go the extra mile to make sure you are happy with everything, and really take their time giving you information. Highly recommended to stay at. The only reason I gave 3 stars for value is because their alcohol is quite pricey - mainly because of the duty imposed on alcohol etc. Great stay.

Room Tip: The higher the room the better
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SatL199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicun, Guest Relations Manager at The Marmara Pera Hotel, responded to this review, September 22, 2012
Dear Valued Guest,

Thank you for your kind interest to our hotel and letting us with your great feedbacks. We are happy to learn of your satisfaction about our services and team members.
Our hotel has a very good position, most of the rooms have a good view especially from rooftop.

We are looking forward to welcoming you back for your next visit to Istanbul. Please contact us directly next time, we will make your next stay even more enjoyable...

Many Regards,


Biçun Sütuna
Guest Relations Manager
The Marmara Pera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marmara Pera Hotel

Property: The Marmara Pera Hotel
Address: Mesrutiyet Caddesi Tepebasi, Istanbul 34430, Turkey
Location: Turkey > Istanbul > Beyoglu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#116 Business Hotel in Istanbul
#121 Luxury Hotel in Istanbul
#155 Romantic Hotel in Istanbul
#180 Family Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Marmara Pera Hotel 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Marmara Pera Istanbul

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