We booked this hotel for our 4 night stay in Istanbul after reading the good reviews on Trip Advisor.
We were happy with the room, although the bathroom in particular was looking very tired, and the staff were very helpful on arrival. The location was excellent, just a couple of minutes walk to the tram station and very central for all the sight-seeing. Breakfast was good. However the whole experience was marred by the Management continually switching off the air-conditioning on the central controls.
We specifically chose a hotel with air conditioning, knowing how hot it gets in Istanbul and couldn't understand on the first night, why our room was so hot but the air conditioning appeared to be running. When it became unbearable at around 5.00 a.m.and my husband had been unable to sleep all night, he went down to Reception to find out what the problem was. He was told that there was a directive in place that the air conditioning was to be centrally switched off between certain hours so although the fans were running within the room and everything seemed to be working, there was no cold air circulating. This happened on several occasions and we put a formal written complaint into the Management but never received a response. We were disgusted at the obvious deceit. People have paid for air conditioning, the units in the room appear to be working but have been centrally switched off.
This was a great shame as everything else was fine but this would prevent us using this hotel in the future for our Istanbul trips. The Reception staff were helpful and did their best but the Management
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- Also Known As:
- Asur Hotel Istanbul
- Orsep Hotel