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“Excellent guest relation-Neda”

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Best Western Empire Palace
Ranked #51 of 1,178 Hotels in Istanbul
Certificate of Excellence
Reviewed May 20, 2014

I stayed at this hotel with my friends for few nights. It is in a great location. Walking distance to many of the tourist sites. The best thing about this hotel was it's guest relation, Neda. She was fantastic. She spoke many different languages and was very welcoming. Great job!

Stayed: May 2014, traveled with friends
Thank Elliechi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest;

Thank you so much for your nice comments.

It is a huge proud to know that you were happy with our hotel and the service.

It would be great to have the chance of seeing you again!

Best Wishes From Best Western Empire Palace Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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616 - 622 of 1,587 reviews

Reviewed May 18, 2014

We looked after a hotel near Sultanahmet and we find this great hotel. It seemed to have all the facilities that we was looking for. And we was satisfied. We stay here for 4 nights. Great location, very nice rooms. We got the new rooms at top floor as the first guests, the terrace had been rebuild too new rooms. We love this new room. Great view. But all rooms don't have the same view. Friendly staff and the breakfast was good enough. We also tested the small hamman in the hotel. It was not like what turist is used to, simplier but ok. It is near to many restaurants, the hotel restaurant was really good. It is also near many attractions. We can recommend this hotel, and probably would we choose this next time we got to Istanbul. We still have some attractions we will visit.
Cok guzel, we be back.

Stayed: May 2014, traveled with friends
Thank Gertsve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest; Thank you very much for taking time to share your precious comments. I am so glad to hear that we were able to contribute your stay and that you have enjoyed our hotel as well as Istanbul! All staff send you the warmest regards and we hope to have the chance of having you again! Best Wishes From Best Western Empire Palace Hotel familly.

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Reviewed May 17, 2014

I stayed in this hotel for one night this week. It's in a fantastic location in sultanahmet, within walking distance to all the main attractions. I also stayed here last year, so I felt like I was coming home! I usually prefer to have breakfast away from the hotel I stay in, but both stays have included breakfast and I was very impressed with the standard of breakfast offered. The hotel offers a buffet breakfast including traditional Turkish breakfast and offers western breakfast options. As a woman travelling alone, I feel very safe in this hotel. Guest relations, Neda is wonderful, as is Ibrahim on fromt desk. Highly recommended.

  • Stayed: May 2014, traveled solo
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Thank Jacqueline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear guest, Thank you very much for your time to share your experience We are very glad to be able to provide you a memorable stay. We would always be happy to welcome you at your second home here in Istanbul. Best wishes from Best Western Empire Palace Group.

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Reviewed May 16, 2014

She is so beautiful, cheerful, friendly, accommodating. She spoke very good English and make me feel welcome. I can say just the best thing about Neda. I really loved her, shes a perfect girl,i will meet again this girl.

Room Tip: 402 was perfect
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  • Stayed: May 2014, traveled with friends
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Thank Lorika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest; Thank you very much for taking time to share your precious comments. I am so glad to hear that we were able to contribute your stay and that you have enjoyed our hotel as well as Istanbul! All staff send you the warmest regards and we hope to have the chance of having you again! Best Wishes From Best Western Palace Hotel Group.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

We stayed in Best Western Empire Palace for 3 nights, we were very satisfied with everything. The staff was very kind and extremely helpful. Neda in breakfast room fulfilled all our wishes, she was really nice. And all the other staff at reception was very friendly. The location of the hotel is perferct, just a few minutes by walk from the main mosques, surrounded by lot of restaurants, souvenir shops, etc. The room and the bathroom were very clean as well. So if we will visit Istanbul in the future, we will choose this Best Western hotel again for sure.

Judy

  • Stayed: May 2014, traveled with friends
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Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest; Thank you very much for taking time to share your nice comments. We are very happy to know that you had a great stay. We hope to have the chance to host you again in Istanbul! Best Wishes From Best Western Empire Palace Hotel.

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Reviewed May 14, 2014

After a two hour queue at passport control/baggage reclaim at Ataturk Airport, we were so pleased that our transport, which had been arranged and paid for by the hotel, was still there waiting for us, so all credit to the hotel for this.

The hotel itself is in a great location. However, one of the deciding factors in booking was the rooftop terrace, believing that it would be a nice place for breakfast, and to relax and have a drink in the late afternoon/evening (weather permitting), with seemingly spectacular views over the city. The information book in the hotel room informed us that ‘breakfast will be served on the 6th floor’. We felt a bit silly when we got out the lift at the 6th floor and couldn’t find the rooftop terrace! The reason for this is that it no longer exists, and the hotel has now put more bedrooms on this level. We had checked the website only days before we left home, and the rooftop terrace was still in the photographs (they have since been removed).

Breakfast therefore is in a crowded, small room on the ground floor. Breakfast is basic but adequate. For most of the week only half the tables had napkins/salt/pepper on them, and of those which did have napkin holders, half were usually empty.

Too many small, silly things all add up and let this hotel down.

The bedroom was nice, typical Turkish style. There are tea/coffee facilities in the room, but the first two days we had to ask for milk as it had not been stocked up. We also had to ask for toilet rolls, and had to ask at reception for batteries for the remote control for air conditioning. Again, just small things, but we shouldn’t have had to ask.

Two years ago we stayed at the Best Western President Hotel, which is near the Grand Bazaar, and still within walking distance of main attractions. This time we decided to stay a bit closer to the tourist attractions. However, on hindsight, location is not always everything, as the trams run very frequently and are very cheap.

The staff at the Empire Palace were all very pleasant and helpful, especially the young lady (sorry, don’t know her name) on reception, who helped us print boarding cards when leaving. Sorry, but if we return to Istanbul it would be the President Hotel again.

  • Stayed: May 2014, traveled as a couple
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1  Thank JOHN L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest; Thank you very much for taking time to share your nice comments. I am very happy to know that you had a great stay. It was very nice to meet you and all staff send you warmest regards. We hope to have the chance to host you again in Istanbul! Best Wishes From Best Western Empire Palace Group.

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Reviewed May 14, 2014

I had a wonderful experience staying at Best Western Empire Hotel. We could not have been better taken care of by the staff at the reception and at breakfast. Our quest relation Neda was eager to see to that everthing was satisfactory,
Another advantage is the situation of the hotel, close to the turist attractions: the Blue Mosque, Hagia Sophia, Topkapi, the Archeological Museum, the Old Hamam and the Grand Basar. Special thanks to Neda Shahsevan ( Persian girl from iran), she is so welcoming and helpful, a very nice person, always smiling and making every guest feel at the best. Thank you Neda for all your time and friendship. We had a great time and can't wait to be back. Best Regards. :)

Room Tip: i advise you to book the rooms in the 6th floor.
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  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rokhsareh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alihan, Owner at Best Western Empire Palace, responded to this reviewResponded May 22, 2014

Dear Guest; Thank you very much for taking time to share your precious comments. It is an amazing proud for us to know that we were able to provide you with a nice stay. We are glad to be a part of your happiness. We hope to host you again! Best Wishes From Best Western Empire Palace Familly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Empire Palace

Address: Hudavendigar Cad. No:17 / 19 | Hocapasa Mah. - Sirkeci/Sultanahmet, Istanbul 34110, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#20 Spa Hotel in Istanbul
#37 Luxury Hotel in Istanbul
#88 Family Hotel in Istanbul
#93 Business Hotel in Istanbul
#128 Romantic Hotel in Istanbul
Price Range: $50 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Empire Palace 4*
Number of rooms: 35
Official Description (provided by the hotel):
On February 11th 2008 at the annual meeting of Best Western Turkey, Best Western Empire Palace Hotel became the proud owner of the award "Highest Quality Hotel Award 2007". Best Western International recognized the hotel as the best Best Western Hotel in Turkey on base of regular quality assessments, where Best Western Empire Palace hotel has scored a record high performance. The hotel management is eager to continue working even harder in 2008. ... more   less 
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Also Known As:
Best Western Empire Palace Hotel Istanbul
Best Western Hotel Istanbul
Best Western Istanbul
Istanbul Best Western

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