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“Wonderful luxury hotel with great service!”

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Hilton Istanbul Bomonti Hotel & Conference Center
Ranked #61 of 1,129 Hotels in Istanbul
Certificate of Excellence
Göteborg, Sweden
1 review
“Wonderful luxury hotel with great service!”
5 of 5 bubbles Reviewed May 4, 2014

I stayed here recently with my mother and big brother. We had 2 executive rooms on 28th floor. The rooms were amazing! With a wonderful view over the city and had high comfort, we couldn't ask for more. We had access to the executive lounge and the service there were absolutly high quality. Many thanks to everyone there! Especially Bora and Emrullah. They were extremly helpful and kind, they always had a smile on their face! When we had a request they fixed it right away, which was amazing. The view and the food are amazing in the lounge. Me and me family could find us sitting there 2-3h and just enjoy the view and the food. Me and my mother wanted to try the SPA and we had Ketut and Filiz? as our therapists. I can only say one thing, that this massage were beyond my imagination, the best I ever had. Ketut and Filiz?were so professional and nice. And the design of the SPA was wonderful! The location of this hotel is a little far from the popular places but the hotel has access to a taxi rank so the taxis are always available for you. The prices were good and were approx. as following: From hotel to Sultanahmet ~ 25 tl Ortaköy ~ 20 tl Ataturk Airport ~ 60 tl Eminönu ~ 30 tl The hotel gets a golden star from me because of their great employees with the best service! Altogether it was a wonderful stay and I highly recommend it!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Aysun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 29, 2014
Dear guest,

Thank you for your positive review. Your feedback on our customer service is most rewarding and motivation for our Team.

I truly hope to be able to welcome you back to the Hilton Istanbul Bomonti in not too distant future.

Best regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,957 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (336)
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English first
Hertfordshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 3, 2014 via mobile

I won't go into the details of the issue I experienced, all hotels have problems from time to time, but it's how they deal with the problem that marks them either above or below parr. This Hilton and the staff within it, when they realised the extent of my complaint dealt with it quickly and fairly, if only all organisations had the same ethos about customer care. Fair play.

Stayed May 2014, traveled on business
Helpful?
2 Thank Mark8768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 29, 2014
Dear Reviewer,

Many thanks for taking the time to comment on our property.

I was very pleased to read you were satisfied with the level of our service. This is great to hear and I will pass on the compliments to my team.

Look forward to welcoming you back to the Hilton Bomonti.

Best regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
2 reviews
5 of 5 bubbles Reviewed May 2, 2014 via mobile

Stayed here for 5 nights with the family.

As it's recently built everything is sparkling and new. Our room was amazing (family suite), felt like a custom designed penthouse city apartment with great views of Istanbul.

The staff all went out of their way for everything.

Kids loved the indoor pool, although it was quite cold (28 degrees is its max apparently). I'm sure the outdoor one is nice during the peak of summer.

I've stayed in 100+ hotels all over the world, and this has to be one of the best in almost all respects, be it food, staff or luxury.

Only downside is location, no good for walking, but everything is a short taxi ride away.

Hope to come again,
Kashif.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlashKashJag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 29, 2014
Dear Guest,

Thank you very much for staying at the Hilton Bomonti and for sharing your kind comments with regards to our hotel.

It is a real joy and motivation to read such overall positive feedback. I will take the liberty to share it with my team.

I look forward to welcoming you back not too distant future.

Kind regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 1, 2014

We stayed 5 nights at the hotel and this was the best hotel i ever stayed in. We had a executive room which means that you have access to the Executive floor, an amazing experience!!! The food and the drinks= the best!!!!!! The rooms are very nice and the staff also. Highley recommended. A little bit far from the Metro, around 15minutes by walk to Osmanbey station. Taxi is cheap, and the areaaround is safe

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ingela64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 29, 2014
Dear Guest,

Thank you very much for staying at the Hilton Bomonti and for sharing your kind comments with regards to our hotel.

It is a real joy and motivation to read such overall positive feedback. I will take the liberty to share it with my team.

I look forward to welcoming you back not too distant future.

Kind regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

The Hilton Bomonti is a fabulous hotel in every aspect but location. It is just 4 months old and I would rate the service, accommodations and decor on a level with the Four Seasons. For value, I have never experienced anything better. However, the location is awful. Located in the Bomonti Park area of Istanbul, it is quite a distance from the Old City, about 25-40 minutes by taxi, depending on traffic, which is often congested and slow. Taxis are always available at the hotel and inexpensive, but getting back to the hotel can be a challenge, as many taxis will refuse to take you because of the distance and traffic.

Room Tip: Book a suite. They are large with 2 bathrooms and the cost difference from a standard room is minima...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hopefulagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 26, 2014
Dear Guest,

Thank you for having chosen our hotel for your stay in Istanbul. Your positive review is much appreciated

With regards to the surroundings the hotel, it is indeed a fast-developing area just 3.6 kilometers from Taksim square.

With kind regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed April 30, 2014

Great hotel and awesome staff as well. Only thing I would say is that the internet speed needs to be upgraded, other than that we have a great time and this is one of the best hotels I have stayed at.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dion A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 26, 2014
Dear Reviewer,
Many thanks for your stay at the Hilton Bomonti and for taking the time to share your feedback on TripAdvisor.

I was glad to hear you have enjoyed your overall stay with us. We have also taken good note of your constructive comments; this is much appreciated.

I hope to be able to welcome you back soon.

With best regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

I stayed here recently on a family holiday. We had 5 rooms with 3 generations. The hotel had a lovely atmosphere with lots of nice seating to hang out with no pressure to purchase any food or drinks (but great coffee and breakfast when you do).
Staff are friendly and respectful and the concierge particularly helpful with our restaurant booking needs.
My sisters in law also reported that the spa was very nice and the pool was perfect from my nephews.
Highly recommended!

Room Tip: try to get a room high up for the amazing views
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NahocLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, May 26, 2014
Dear Reviewer,

Thank you very much for staying at the new Hilton Istanbul Bomonti Hotel & Conference Center and for complimenting us on TripAdvisor.

I was delighted to read you found our hotel satisfactory in so many aspects and hope to be able to welcome you back soon.

With kind regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Istanbul Bomonti Hotel & Conference Center

Property: Hilton Istanbul Bomonti Hotel & Conference Center
Address: Silahsor Cad. No:42 | 34381 Bomonti Sisli, Istanbul 34381, Turkey
Phone Number:
Location: Turkey > Istanbul > Sisli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 1,129 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Istanbul Bomonti Hotel & Conference Center 5*
Number of rooms: 829
Official Description (provided by the hotel):
34 kat üzerine kurulu etkileyici mimarisi, nefes kesen Boğaz ve şehir manzarasına hakim 829 odası, Türk ve dünya mutfağından seçkin lezzetler sunan restoran ve barlarıyla Hilton Istanbul Bomonti, şehrin yeni çekim noktası olacak.Destined to become Istanbul's new center of attraction, thanks to its all-glass exterior spanning 34 floors, elegantly-furnished 829 rooms, world class restaurants and bars, and the breathtaking city and Bosphorus views. ... more   less 
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