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“Customer service and care exceeded my expectations, excellent service % 1000 ”

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Hilton Istanbul Bomonti Hotel & Conference Center
Ranked #66 of 1,135 Hotels in Istanbul
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Customer service and care exceeded my expectations, excellent service % 1000 ”
Reviewed March 14, 2014 via mobile

This isn't our first experience in a five star hotel at Istanbul, but what made our stay at the Hilton istanbul bomonti hotel so great was the special service attended by its stuff with their super care a special regards to the amazing women Ms.Beyaz who have answered all of our questions without hesitation and made istanbul as home .. The management of Hilton Bomonti you did a wonderful job by maintaining this amazing standard of customer care .. it was an amazing experience .. highly recommend this hotel to all people who are interested to visit Istanbul without hesitation as the quality, super location, and the service is all set to exceed your set standards..

Stayed March 2014, traveled with friends
Helpful?
3 Thank Shaikha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Reviewer,

Thank you very much for staying at the new Hilton Istanbul Bomonti Hotel & Conference Center and for complimenting us on TripAdvisor.

I was delighted to read you found our hotel satisfactory in so many aspects and hope to be able to welcome you back soon.

With kind regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (337)
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English first
Bucharest, Romania
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 13, 2014

The Hilton Bomonti hotel is an impressive location, trully a five star hotel as design, services, confort, food, ambiance,
The ladies from the reception were very nice and helpfull.
Speacial thanks for the concierge lady, she has exquisite taste for good restaurants.
Don't to miss the Cloud 34 bar in the evening.

Room Tip: the hotel is new, all rooms must be great.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cris111209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Guest,

We were delighted to have you staying with us and I am very glad to hear you enjoyed your stay at the new Hilton Istanbul Bomonti Hotel & Conference Center!

Many thanks for posting your kind comments.

I look forward to welcoming you back again to our hotel soon.

Kind regards,


Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
Level Contributor
154 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 13, 2014

I am a Hilton Honors diamond card holder and have stayed in plenty of Hiltons (and other hotels) around the world. But this was by far the best Hilton and one of the best hotels I've ever stayed in. The decor is simply amazing, an excellent fusion of traditional Turkish and contemporary cosmopolitan design with a grand and luxuriant finish. The staff were the icing on the cake. They were quite marvelous. Each and every one of them went out of their way to help and to please. They made us feel really special. I would recommend this hotel a million times over

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Reviewer,

We are delighted to hear you are a regular Hilton Guest appreciating our products and services and thank you very much for staying at the new Hilton Istanbul Bomonti Hotel & Conference Center.

It was plesure to read you found our hotel satisfactory in so many aspects and I look forward to welcome you back in the not too distant future.

Kind regards,


Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2014

Stayed here 7th of 9th of March in the Bomonti Suite. My travel companion and I were most pleased with everything related to the hotel. Great service, excellent facilities and very nice with the Executive Lounge. Highly recommend this. One of the best hotels I have stayed in.

Room Tip: Got the Bomonti Suite (115 square meters) at a very good rate.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frederik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Guest,

I was delighted to see you had much enjoyed your overall stay with us and taking the time to post your valuable comments. This feedback is critically important to us in our ambition to become better, each single day.

Once again many thanks and we look forward to welcoming you back to the Hilton Istanbul Bomonti Hotel & Conference Center soon.

Kindest regards,


Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

Exceptional hotel and luxury without guilt: exceptional service, warm hospitality and breathtaking views from the room. Don't have any complaints at all... Simply the best Hilton and the best hotel in istanbul.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MSSJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Guest,

We were delighted to have you staying with us and I am very glad to hear you enjoyed your stay at the Hilton Bomonti!

Many thanks for posting your kind comments.

I look forward to welcoming you back again to our hotel soon.

Kind regards,


Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 12, 2014

We stayed for 4 nights and from beginning to end the experience was magical. The luggage porters were immediately helpful and fast on our very late arrival so there was no waiting. The reception staff were so pleasant throughout our stay. We had executive lounge access which was brilliant as we had a comfortable luxurious place to relax out of the rain! The breakfast, cakes and evening appetisers made the lounge get a very inviting place to be as the food was awesome. Although a 20 minute taxi to the tourist centre this was very cheap and the payback for having such a luxurious hotel was well worth the distance! The concierge at the Bomonti were great from basic tourist questions to booking a restaurant for a traditional Turkish meal - nothing was ever too much trouble for any of the staff!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maddy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Reviewer,

Thank you for having chosen the Hilton Istanbul Bomonti Hotel & Conference Center for your stay in Istanbul and for taking the time to share your feedback.

I was pleased to see you had enjoyed your overall stay with us and I look forward to welcoming you back in the future.


With kindest regards,


Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 9, 2014

Me and my partner stayed at the new Hilton Istanbul Bomonti for 3 nights for my birthday. The hotel is absolutely fantastic. Impeccably clean, modern, spacious and stunning. The service could not be faulted, every single person I came into contact with could not be more helpful. Special thanks must go to Ayse who went out of her way to ensure our stay was memorable. From ensuring we had the Bosphorus view we requested to putting heart shaped balloons, roses, champagne and a birthday cake in our room for our arrival she really did make us feel special and not just another customer.

The spa was stunning. The pool was a little cold but we had just been in the sauna and steam room so that may have played a part.

The location isn't the best but everywhere you need to be is only a taxi ride away only costing between 10-20 lira. The area is undergoing a lot of renovation so parts do resemble a building site but this is no doubt only going to improve over time. There are always taxis waiting at the front door of the hotel so don't let the location put you off. The hotel and service by far outweigh any inconvenience caused from not having everything on the doorstep.

Views from the executive rooms are out of this world (we stayed on floor 29) and Cloud 34 bar is something to behold.

I suppose to summarise all I can say is I only wish we could have stayed for longer and we will not consider staying anywhere else when we visit İstanbul!

Thanks to all the staff who ensured we had such an amazing time.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kirsty7763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remco_Norden, General Manager at Hilton Istanbul Bomonti Hotel & Conference Center, responded to this review, April 2, 2014
Dear Guest,

Many thanks for placing your enthusiastic review of our property. I was delighted to hear you had much enjoyed our hotel and we managed to meet your expectations in so many aspects. Such feedback is most motivating for us.

It would be our pleasure if we could welcome you back to the Hilton Istanbul Bomonti Hotel & Conference Center in the not too distant future.

Best regards,

Remco Norden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Istanbul Bomonti Hotel & Conference Center

Property: Hilton Istanbul Bomonti Hotel & Conference Center
Address: Silahsor Cad. No:42 | 34381 Bomonti Sisli, Istanbul 34381, Turkey
Phone Number:
Location: Turkey > Istanbul > Sisli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 1,135 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Istanbul Bomonti Hotel & Conference Center 5*
Number of rooms: 829
Official Description (provided by the hotel):
34 kat üzerine kurulu etkileyici mimarisi, nefes kesen Boğaz ve şehir manzarasına hakim 829 odası, Türk ve dünya mutfağından seçkin lezzetler sunan restoran ve barlarıyla Hilton Istanbul Bomonti, şehrin yeni çekim noktası olacak.Destined to become Istanbul's new center of attraction, thanks to its all-glass exterior spanning 34 floors, elegantly-furnished 829 rooms, world class restaurants and bars, and the breathtaking city and Bosphorus views. ... more   less 
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