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“The real meaning of good hospitality”

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Retaj Royale Istanbul
Ranked #444 of 1,163 Hotels in Istanbul
Reviewed February 1, 2014

For the second time in Retaj and definitely not the last time this hotel is the best from all the ways and for what what anybody need from a hotel if it was for business trip or family visit, Staff is extremely helpful and friendly and here i will mention the reservations manager Duygu and from the reception Mr.Ali and Ms.Araz and all the staff i would like to thank all of the Retaj family on behalf of my family and friends for the nice hospitality and the best service that we all get by staying there.
I recommend everyone to go to Retaj hotel no matter what is the reason of the visit you will find extraordinary staff, Excellent WIFI, very delicious food, very clean and modern rooms, fitness center, swimming pool, all is excellent specially the services which is very quick and very good.

Thank you again everybody

Room Tip: Executive rooms and the suits are the best.
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  • Stayed: December 2013, traveled with family
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Thank Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 - 81 of 186 reviews

Reviewed January 11, 2014

We have come to the royal hotel for a conference ritage rooms were wonderful, and the service is excellent, the staff is respectful , and a spacious lounge suitable for holding large conferences , thank them , and hope we come next time (;

  • Stayed: January 2014, traveled with family
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1  Thank Dodgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013 via mobile

Very clean, rooms are big and very well furnitured, very comfortable, food is very delicious and very freindly staff.
This was very beautifull experiance which I would come back again for sure and also recomend Retaj hotel to everybody.

Stayed: December 2013, traveled with family
Thank 258samars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

I choose the Retaj Royale Istanbul hotel for my knowledge that it was built by a Qatari investors for the Arabs visiting Istanbul.
Some of the front desk staff speaks Arabic beside English and Turkish making things easier.

Hotel Location:
The hotel is big, with around 11 storey and you can see it from the main highway. It is 15 minutes drive from Ataturk airport and very near to many attractions.

View:
The hotel has no view and surrounded by low rise buildings, warehouses and workshops.

Security:
The hotel has a hydraulic barriers to allow car flowing from oneside but they neglected the exit where anyone can drive directly and many taxi drivers had taken me through from the exit because it was easier to enter and much more logical than the entry side.
Once inside the hotel you may pass through a metal detector and working fine. Of course these are in most hotels nowadays but it depends on how it's being used.
Unattended entrance from the "Zone Café" at the hotel front side allow people in and out of the hotel without being noticed. The cafe is frequently not-staffed and there are no cameras even on the cafe's cash teller.

Rooms:
Well equipped, theres a 50" HD TV with a variety of channels some of them are Arabic including the MBC package.
Minibar is there, fridge and water kettle, but be ready for daily visits from the person monitoring it, around the afternoon time, he will come knocking every door saying "Minibar" and if you don't open he'll go to the next room but you will continue hearing him in the corridor knocking the doors. I tried pressing the do not disturb button but he still came and tried opening the door with his key (incident happened on Sunday December 8th 2013 at around 1100 pm).
Lighting in the rooms are very low and inconvenient, and there are many switches to control the few lights.
Prayer qibla direction is clearly identified on a sticker on the ceiling. Prayer mat and Quran is available in the room.
There is a problem with the room door as it close very hard and I feel so embarrased when it bangs so hard behind me, people must be cursing me for that.

Facilities:
They have a swimming pool, gym and Spa but I wasn't able to check them out during this trip.

Shuttle service:
This is where the hotel fail to utilise their services. There is a large TV screen by the elevator showing the shuttle timing leaving to certain areas taking hotel residents free of charge, however, the guests are not encouraged to use it. I asked for a shuttle on (Friday December 6, 2013 at 0900 am) to go to the airport but seemed like i was not taken seriously when I informed the receptionist, the concierge and the watchman then I went to sit on the sofa opposite the entrance, by 9 the shuttle was waiting across the road ready to move with two staff I called the watchman and told him if this was the shuttle to the airport and he said "maybe" and went to call him outside the hotel and the driver came back. This happened to me three times during my stay.

Restaurant:
Part of the hotel package was the breakfast. Food was the same everyday except you the scrambled eggs is swapped with shakshoka (eggs + tomatoes). No Arabic bread in here so get used to eat the European style.

  • Stayed: December 2013, traveled on business
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2  Thank bofris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

It was excelent overall great service and the hotel is very close to Ataturk airport, that's why we picked it as we had an overnight layover,very nice breakfast nice and cooperate staff free shuttle buses to airport and to city cente

  • Stayed: May 2013, traveled on business
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Review collected in partnership with this hotel
2  Thank Hussein K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

i recommend retaj hotel .for any one who is looking for the comfort and for the quality of stay.
hospitality of the crew .thank you so much MR. golchen .for your help and advises .
the transportations was a lot of fun .and easy .

  • Stayed: June 2013, traveled with family
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Review collected in partnership with this hotel
Thank jehad o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

I am in love with turkey in genaral and this hotel add more love very good clean large and well furnish room , very nice breakfast nice and cooperate staff free shuttle buses to airport and to city center .while I was checking out I start thinking to come back and I am coming back In shaAllAH in march

  • Stayed: June 2013
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Thank 1948A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Retaj Royale Istanbul

Address: Evren Mahallesi Cami Yolu Caddesi No:1/A | Gunesli, Istanbul 34212, Turkey
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #444 of 1,163 Hotels in Istanbul
Price Range: $46 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Retaj Royale Istanbul 5*
Number of rooms: 187
Official Description (provided by the hotel):
Retaj Royale is conveniently located in the heart of Istanbul Business District of Güneşli area and major entertainment and shopping malls, 5 minutes’ drive from Atatürk international Airport and 5 minutes away from CNR Expo center. The air-conditioned modern spacious rooms at Retaj Istanbul offers satellite LED TV, mini bar, hairdryer, tea and coffee making facilities. Each has a work desk and a private bath with bath tub. Retaj Royale offers ZamZam restaurant covering both national and international cuisine. A state of art Ballroom and intimate boardrooms that cater for both different size of meetings, making this hotel the ideal Istanbul venue for business and personal events The hotel offers an array of Leisure facilities. Guests can enjoy work outs at the fully equipped modern health club, sauna, Turkish bath (Hammam) and indoor swimming pool. A scheduled free shuttle bus arranged by the hotel providing easy access to Istanbul’s historic sites, airport and city center. ... more   less 
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