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“business”

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Retaj Royale Istanbul
Ranked #432 of 1,149 Hotels in Istanbul
Schertz, Texas
1 review
“business”
Reviewed November 11, 2013

This hotel deserves more than 5 star truly enjoyed my short visit, Next time when I am in Istanbul I will be definitely stopping by. Staff at front desk were very professional as well as very courteous and help me out with my needs. They provided shuttle to airport no additional charge! very clean room and outstanding service at restaurant.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank melih09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
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    24
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    7
See reviews for
45
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
2 reviews
Reviewed November 9, 2013

it was excellent hotel, i stayed threre for 5 days, rooms was amazing they were clean with anice furniture, i like there staff they were helpful, doing three best to make you feel comfy.
breakfast and dinner were perfect with aplenty varieties, i advise every one to go there.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rawan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed November 9, 2013

Retaj deserves the 5 star tag due to the below:

1) Room Area is relatively large with a walking built-in closet
2) Breakfast Buffet has a wide variety and is really good
3) Many TV channels and movie channels
4) Wifi is available across the hotel and free of charge

The only issue is location as its far from Downtown!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Yousef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paderborn, Nordrhein-Westfalen, Germany
Level 5 Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed October 15, 2013

Hotel in general - Good.
Retaj is a 5* hotel so I will rate it accordingly. Generally this Arabic hotel is very good - it is new, the quality of materials is superior and the rooms are comfortable and big enough for long stays; the breakfast has a wide choice of food for all tastes and is delicious. What prevents it to be an excellent one is the personnel and the level of services.

Location and surroundings - Poor.
It is very close to the airport which makes it a very good choice for a stopover. Though, I would not recommend it for long stays when your purpose is strictly touristic. There is a concrete jungle around the hotel and the trip to old city takes 2-3 hours with public transportation or taxi (last one would be more comfortable but much more expensive). Although Retaj provides shuttle services, it's almost impossible to book a seat - they don't accept to book the day before and it's already full 3 hrs before leaving.

Service - poor.
Staff in the restaurant speaks a poor English.
During my 12 nights stay, the room was never vacuum cleaned, though I explicitly asked for it.
The bathroom doesn't have a toilet brush and I never got one even if I asked for it.
When asking for directions towards old city, the reception staff was not very helpful, suggesting to go to airport and take the subway, although there are other more simple choices. Tried to book a seat in the shuttle on Saturday night for Sunday and was told it's way to early for that and they don't do this, I have to come next morning. Next morning 3 hrs before the departure it was fully booked and I was advised next time to book it one day before - completely confusing.
One of the guys from restaurant was rude at breakfast time when I just tried to get a cup of coffee, sending me away and asking to come 5 mins later after he finishes arranging the cups.

Gastronomy - Excellent.

Sport, entertainment and pool - Good.
The have pool, gym, spa, etc but you have to pay for the cap in order to use the pool.

Room - Good.
The room is comfortable and quality of sleep is excellent.
Pay attention to table legs - they have some sharp metal caps which are dangerous, one of my colleagues cut his toes on it.

Room Tip: Avoid rooms facing Kocman Bld - they are very noisy.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arcadie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paderborn, Germany
Level 6 Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 15, 2013

Hotel is very nice, build with high quality finishings. Excellent bed and pillows.
Great shower room with a window wall towards the bedroom.
Breakfast food was great, with lots of cooked and fresh vegetables, fruits, nuts and sweets. The staff was not that well prepared or friendly in this restaurant and was clearly not capable of handling a full set of tables. As an example you tell a waiter that there is no more coffee and he tells you to go inform another waiter as this is not his job :)
Toilets are missing a brush and they are far from the shower.
Room service personnel could be better trained with a system of what they have to check/do and should sometimes vacuum the place - I have not seen this done in a 2 weeks stay!

Unfortunately most of the furnitures that have legs has some very dangerous metal spikes in the lower sides. One night I cut my foot very badly in one of these and I had to limp in pain for more than a week. A friend from another room also had a close miss and only scratched his ankle on one of these things.

Room Tip: Be very aware of the metal spikes on the furniture legs! See the attached picture!
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Badrian23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tianjin, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2013

My colleagues and I came to Istanbul for the Expo 2013 exhibition. Our trip was from 1st Oct. to 8th Oct. So I chose Retaj Royale Istanbul due to its relatively close distance to the Expo Center and its good reputation on booking.com. The hotel looks like a royal palace, with excellent service including the convenient shuttle bus to the airport and two shopping malls. The food was also delicious and pleasing. We enjoyed our stay there very much.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guolu X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denizli, Turkey
Level 5 Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 15, 2013

i can tell that is is the best hotel for business. service and staff is perfect. also breakfast is better than expectation. rooms are large and surely clean. the price you pay is worthing every cents..
the placement of hotel is reachable by taxi only but not away from airport..

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErkanDerekoylu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Retaj Royale Istanbul

Property: Retaj Royale Istanbul
Address: Evren Mahallesi Cami Yolu Caddesi No:1/A | Gunesli, Istanbul 34212, Turkey
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #432 of 1,149 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Retaj Royale Istanbul 5*
Number of rooms: 187
Official Description (provided by the hotel):
Retaj Royale is conveniently located in the heart of Istanbul Business District of Güneşli area and major entertainment and shopping malls, 5 minutes’ drive from Atatürk international Airport and 5 minutes away from CNR Expo center. The air-conditioned modern spacious rooms at Retaj Istanbul offers satellite LED TV, mini bar, hairdryer, tea and coffee making facilities. Each has a work desk and a private bath with bath tub. Retaj Royale offers ZamZam restaurant covering both national and international cuisine. A state of art Ballroom and intimate boardrooms that cater for both different size of meetings, making this hotel the ideal Istanbul venue for business and personal events The hotel offers an array of Leisure facilities. Guests can enjoy work outs at the fully equipped modern health club, sauna, Turkish bath (Hammam) and indoor swimming pool. A scheduled free shuttle bus arranged by the hotel providing easy access to Istanbul’s historic sites, airport and city center. ... more   less 
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