A great location for this hotel. Very close to Taksim and the small pretty shopping streets nearby. When we stayed the hotel had only been open for 6 weeks and as much as the furnishings, finish and fittings excelled, the service was lacking.
I don't know about you but small things make a big difference in a hotel. So on arrival the check-in was excellent, if a little wordy... We went to our room and were greeted with a welcome platter of nuts and Turkish Delight... all very good.
For a room with a full bath and seperate shower I would have expected more than one micro-sized set of toiletries for two people. Luckily we had our own. Also, when the room was made up the towels were never fully replaced and when they were there was no routine to where they would be. I know that sounds fickle, but this place aint no cheap meat.
Free water (with swing tags telling us this) was granted on day one. But never replaced. Nor was the minibar refilled until I requested it to be so and then room servicing seemed to happen very late in the day, which if you're a business traveller can be frustrating if you're rushing up to the room to grab 20 mins peace, or make a call.
The lift made a very odd noise and so did the aircon in our room. I mentioned it politely to the staff, but alas, nothing was remedied...
On the up side, the breakfast was magnificent, made all the better by the great view from the restaurant. But when we stayed there didn't seem to be an all day dining restaurant/brasserie. We had to wait whilst they set up the same restaurant for lunch following breakfast.
I have a strong feeling, however, that these are all teething issues, and I met the head of sales who seemed committed to getting all this right. Somehow I think they will. So, yes, I would return, but I'd probably call ahead to check the 'how to service a customer' test had been passed by their people!
- Official Description (provided by the hotel):
- Marti Istanbul, an elegant new five star hotel is located in Taksim, the shopping, cultural and commercial heart of the city, and also home to foremost entertainment venues and bustling nightlife. This glamorous property is within easy reach to all major historic sites and ancient bazaars, as well as a short ride to the famed Bosphorus shores. Both new and repeat visitors to Istanbul, one of the world's most exciting destinations, will find a tempting new address in Marti Istanbul HotelDesigned by internationally acclaimed interior designer Zeynep Fadillioglu, Marti Istanbul Hotel comprises 270 luxuriousguest rooms and suites spread over 11 floors . Complemented by an imposing Atrium, this contemporary structure features uniquetouches that reflect the heritage of its setting. The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities to an exceptional, top-floor Spa. Spa will be opened in late Autumn. ... more less
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