It was the worst hotel ever and I will explain why
1- the rooms wasn't that nice to deserve the money I paid
2- TV never had a signal
3- never had a wifi in my room and every time I asked they said they were fixing the problem but they never did.
4-dry cleaning. OMG I'm a Turkish girl who lives in U.S and travels ALOT but have I ever experience anything like this or have I ever heard anything like this. Nope. I hade 11 items that needed be dry cleaned and my jackets and pants ,shirts they were all brand names like Pravda , Gucci ... Bought them from Europe . Anyways they said the got dry cleaner they will take care of it .next day when they return my cloths omg they were 3 size smaller I couldn't fit in them my 500euro Pravda jacket zipper was broken same with my jeans and my white shirt wasn't white anymore my shirt didn't had anymore bottoms. They were still wet on top of it .but things happens. I tried to talk to them they said to me it wasn't their problem and it has. Oohing to do with them. I waited and wasted 4 hours of my day that I supposed to be out and see Istanbul but instead they keep telling me ten minute twenty minute .... Manager will be here... We gonna call the dry cleaner.... What pissed me off the most is they never even ones said " we are so sorry, let me see what I can do to fix" NEVER instead they told me "...it's not my problem... You should of told us they were expensive cloths ...
ALL IM SAYING IS IF YOU WANT GOOD SERVICE AND PROFESSIONAL EMPLOYEE PLEASEEEEE DO NOT STAY HERE . I wish someone told me this before I went to this horrible hotel. I would have save sooooooo much money and time
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- Also Known As:
- Kervansaray Hotel Istanbul