always work being done on hotel not what u want to c when ur there to relax i read a review a year ago that they were getting work done it seems like its being going on for ages
staff are not helpful at all they never smile or greet u breakfast is poor same thing everyday had a 9 month baby who fell of sofa bed twice after not been given a cot so i slept with her after tat not relaxing time for me and my hubby at all as we slept in diff beds mixed up our room reservations in the beginning had us down for double room whereas we paid 4 family room in the end gave us family room after showing paper work and when asked for cot said no cot tats y u get family room staff make u feel like they are doin u a favour by letting u stay housekeeping was terrible rooms were not clean at all wouid put lots of water on floor with mop and slipped 3 times until i started to wipe floor with towel did i mention no one ever smiles everyone has such a attitude problem first i thought its a language barrier thing but everyone understands a smile i once asked to get my thermos filled with boiled water for baby as she drinks formula milk the recpionist said we wouid have to pay for it....after explaing it was for babys formula milk they then agreed i was apalled to be honest i had read other reviews before i booked this hotel it was cheap for a family because we hadn't planned on staying at hotel but more staying out to c sights i thought did not matter but it really does it ruins a holiday when u wake up to gloomy faces oh and 2 times my daughter shut the daughter without us taking the room card key out went to reception u wouid think we committed the biggest crime by the look on there face the bellboy wouid have such a face on for having to open the door from the the manger to the bellboy to waiters its like they had a staff training on how to not be courteous everyday we wouid pick up to buggies and exhausted kids up the stairs a shopkeeper next door to the hotel told us they have a elevator why don't use tat we didn't no nor were we told when i used the downstairs one which is on side of building it went up to the lobby which was getting work done so was hidden couidnt c it but no one from hotel ever told us for your convince there is a elevator 2 days before we were gonna leave is when shopkeeper told us we stayed there for 8 days out of that 6 of those days we lugged the kids and the prams up the stairs my husband wouid have to do 2 rounds as i had baby and kids and he wouid bring our pram and buggy oh almost forgot on the hotel amenities it says they have a swimming pool they do not kids were so disappointed this was one of the main reasons y i booked the hotel my kids love swimming so by the end of the trip i felt cheated it was a disaster from the day we arrived from have to bring our own luggage up the stairs with 2 buggies to the last day when they said we drank 1 of the cokes from the minibar which we hadn't i wouid NEVER ever stay again try it and u will be sorry
- Official Description (provided by the hotel):
- Prestige Hotel aims to make his guests experience a comfortable accommodation with its new concept, unique quality and service. Whether you travel for business or leisure, we are always here to make your stay enjoyable. ... more less
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- Also Known As:
- Prestige Hotel Istanbul