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“Close to the financial district but needs improvement ”

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Mercure Istanbul City Bosphorus Hotel
Ranked #403 of 1,163 Hotels in Istanbul
Reviewed July 12, 2014 via mobile

This hotel is very conveniently located in the financial district of Istanbul... Very close to most business meetings I had to attend. There is also a metro station withing 10 minutes walking distance. The hotel itself is good, but not outstanding.. The breakfast is lacking compared to similar hotels and rooms are quite decent. There wasn't anything exceptional about the hotel during my stay, but if you are able to get a room a good price here, I wouldn't think twice before booking it. In my opinion it's a 3 start hotel.

Stayed: October 2013, traveled on business
3  Thank Aarij B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 - 63 of 266 reviews

Reviewed July 3, 2014

Stayed for a business meeting for three nights. Room was above cafe-bar and was large and comfortable. Large bathroom, well stocked, walk in shower. Good air con, coffee and tea facilities, large TV but not many English speaking channels. Minibar if you wanted it. Traffic noise not a problem on this side of hotel but less of a view. Breakfast good, lots of choice and nice spacious room. Ate once at hotel in the evening, good value and quality.

Excellent conference facilities but not much use at the time I visited apart from our meeting. Long way into city so not so good as a tourist hotel. Taxis cheap though so worth the drive if only to experience Istanbul traffic!

Transfer from airport to hotel has issues but return trip was flawless so mixed opinions.

Would recommend as a business hotel

Stayed: June 2014, traveled on business
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Good business hotel at good location. Rooms are clean an functional. Well equipped minibar. Nice walk in shower. Breakfast and WIFI was included and worked well. Was on the 19th floor and had a nice view out of the window.
The restaurant on the top floor was very nice and had a spectacular view. Food was good too.

Room Tip: When exiting the hotel, turn right and you will find a Shell gas station with a shop for snacks.
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vonaljo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

This hotel has everything it needs but can not be considered a 5 stars.
The room was big enough, clean, pretty basic but modern. Nice bathroom with big shower. A bit noisy as the hotel is located on a vary busy street, but I slept well.
What disappointed me is the service:
- disappointing car service, I had to wait 30 minutes at the airport and the driver was more a Taxi driver than a Limousine driver.
- poor checkin. No informations given about the hotel (as gym, lounges, restaurants...). Just: "this is the key, room 123, bye",
- poor breakfast, probably better for who is used to eat eggs and sausages,
- the Roof Bar: again poor service. 5 waitresses for 3 guests and still slow and difficult to get the bill.
- not all the staff at reception speak english,
- poor checkout, they forgot to reserve the Car service I asked the evening before. Got it 30 minutes late. While waiting, they did not let me enter in the breakfast area because I already did the checkout (even if the breakfast was included in the rate I already paid).
definitely, good hotel if you need to stay in that area of the city, but don't expect a 5 stars service.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Fra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

Stayed two days (weekend), we asked for a room with view - With some luck you can have a look at the very busy Istanbul from your room.

Room was very nice, big, bright, tidy and the wireless was alright.

There is a gym, sauna, steam room that my partner used and she was happy with them.
Breakfast was consistent and good.

The area is clean, you have a 24h open store 50m away with good variety.

Room Tip: Ask for a non smoking room - Upper levels.
See more room tips
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bogdan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

This hotel is not situated very centrally for most tourist destinations, but if you need to be in the neighbourhood (Besiktas area), it is a good choice. It has the appearance of a 4 star hotel (although I find the metal detector quite a dissonant in the lobby). Service is up to par and the breakfast area is pretty good. It also has 2 bar / restaurants at the top (including a roof-top area) which get pretty lively in the weekend (often with band / singer). If found the rooms in the building-part above the lobby a bit Ikea-like, but the spacious rooms in the building-part above the cafe-patisserie excellent.

Room Tip: take the rooms located above the cafe-patisserie
See more room tips
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eric d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

The hotel is good, the rooms are large and confortable. It may be considered a bit too noisy even in the upper levels (you can hear the traffic noise during the night).
The service was average. The hotel location is good, it's an ok choice for short stays.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Location: Turkey > Istanbul > Besiktas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#148 Spa Hotel in Istanbul
#189 Business Hotel in Istanbul
#277 Luxury Hotel in Istanbul
Price Range: $72 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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