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“A new experience in Istanbul”

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Mercure Istanbul City Bosphorus Hotel
Ranked #439 of 1,151 Hotels in Istanbul
Riyadh, Saudi Arabia
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A new experience in Istanbul”
Reviewed June 7, 2013

Actually this is my first stay in plaza hotel among long history of visiting Istanbul , I knew the location of the hotel , the location is very good , you can go to many directions from this point , the building is nice , entrance , reception , loopy are very nice , but I think rooms should be renovated , rooms is small but clean , breakfast menu is good enough .

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khaledalastani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this review, July 20, 2013
Dear guest,

Greetings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Roma
Level 6 Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed June 3, 2013

This hotel is nice, modern, with comfortable, wide and well furnished rooms. Placed in the modern side of the town is well fitting business needs, but I will not suggest to tourists. It is not "technically" far from the old city (something like 7 km) but to get there you need 1 or even 2 hours due to the traffic jam.
The service is professional but not exactly warm and friendly; I had some little problems and some easy requests, and the staff answered in some way, but without giving me the impression to really care.
Nice spa and pool.

Room Tip: The view to the Bosfhoro is awesome, but you pay for it.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WallyRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this review, July 20, 2013
Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level 6 Contributor
119 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed May 26, 2013

First of all, location is great for business travellers. The hotel used to be one of the high level business hotels for many years but the property is already passed its expiration date.

The staff is friendly but the check in took some time. The rooms are large but needs a real renovation. The bathroom worn out seriously.

I will only stay again if I find a good rate in comparision to others.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meetjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this review, July 20, 2013
Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home,

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Filo5
Level 5 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 18, 2013

rooms are passable, worn and dark, but everything seemed to work.
service is ok for the little time that I can tell. I stayed only one night arrived late in the evening and left early morning.
breakfast is very good.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank filo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this review, July 20, 2013
Dear guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 7, 2013

This hotel could be great... but it is pretty average. The rooms were fine, the upstairs bar is weird and very very dark with sparse furnishings. And the view is nowhere near as good as the pictures on the hotel website make it look!

The lobby is fine and the breakfast was good - I think it is very much a conference hotel as it was literally dead at night. It was convenient for my office so I didn't mind too much but it is rather basic and could be much better. Service seemed ok.

The rooms were ok but the bathroom was very dated and needed a hairdryer that wasn't like being coughed on by a mouse.

Room Tip: Stay up high!
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alliekeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Guest Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this review, July 20, 2013
Dear guest,

Greetings from Istanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.
The plaza Hotel Istanbul Management and General Manager is paying attention so much for the guest satisfaction and comments. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Milton, United Kingdom
Level 6 Contributor
256 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 9, 2013

The good: On the plus side, the pool and gym are nice and the steam room and sauna are decent too.

The bad: The food is pathetically bad yet expensive.

The ugly: The rooms are all smokey and seem more so after the day, so I figure the cleaners smoke as they go. They are also dark and kinda old-looking and temperature control is a complete lottery. The walls are apparently made of Kleenex and spit, they are so thin, so TV noise from next door will keep you awake.

Quick tip: If you need to iron anything, bear in mind that there's no iron in the room and it could take anything from 30 seconds to an ice age for them to bring one... that doesn't work (as in our case).

Room Tip: I haven't found a good room yet.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank splashcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, April 1, 2014
Dear Guest,

Grettings from İstanbul!

First of all I would like to thank you for the time you took to write such a detailed review on Tripadvisor.com and to share with us and other travellers your comments about your stay.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.
Again, thank you for staying with us and taking the time to give feedback.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 4, 2013

Stayed here on a business trip.

The hotel is at best 3 stars, its old and torn, the staff has full Turkish mentality, in the rooms you can feel the smoke from other rooms and walls are paper-thin if your neighbor is watching TV, you won't have a good night rest...

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IMNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review, August 5, 2015
Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Istanbul City Bosphorus Hotel

Property: Mercure Istanbul City Bosphorus Hotel
Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Location: Turkey > Istanbul > Besiktas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#154 Spa Hotel in Istanbul
#190 Business Hotel in Istanbul
#298 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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