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“NOTHING LIKE THE WEBSITE”

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Mercure Istanbul City Bosphorus Hotel
Ranked #403 of 1,163 Hotels in Istanbul
Reviewed July 2, 2012

Staying at this hotel in the beginning was ok, nothing special. I was stunned when i entered the hotel reception and lobby. It looks NOTHING like the website, so small with no taste . The location is terrible, out of the reach of almost everything. I was on a sponsored trip in the first 2 days, and i made reservations for my family to join me. The hotel had sent me a proforma with the price. When i was checking out later with my family they made us pay an additional amount out of no were, just plain theft. Terrible, i wouldn't recommend it.

  • Stayed: June 2012, traveled with family
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1  Thank Zuher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 - 107 of 266 reviews

Reviewed June 30, 2012

Nice, clean, large guestrooms and a wonderful rooftop bar with stunning view over the Bosphorus - all this could be a fairy tale. But the location is messy with its unfinishing traffic jam.
Too bad for this hotel. If you are here, try the corner suites. I did. And choose a room at a highest possible floor.

Room Tip: Corner suites are great, high level rooms, if you wish quiter rooms you'dbetter choose a room wi...
See more room tips
  • Stayed: June 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank InnSi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

I recently stayed at this hotel for a business trip.
The wifi is free in all areas of the hotel. However, there are some pretty draconian restrictions to what you can use it for - several websites are blocked.
I'm not referring to "undesirable" websites. Downloading apps from the apple app store is not allowed, as well as no access to some social networking sites
It's frustrating that the hotel feels the need to place restrictions on their guests. It almost feels like "parental control." I urge them to drop these restrictions ASAP. Trust your guests!
If you're coming to Istanbul and want to use the Internet for anything more than sending a few work emails, then I wouldn't stay here.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thelondonthing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

Pretty standard business hotel, nothing special. Bedrooms and bathrooms in need of an update but clean. Public areas ok, top floor bar, great views but no atmosphere, could be exceptional with some effort to improve. 10 out of 10 for free WiFi, but unreliable connection whilst I was staying.

In a very busy business neighbourhood with local restaurants nearby. Two shopping malls about 30 mins (dodge the traffic) walk from the hotel.

  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank OleDunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2012

We reached the placed pushed by the discomfort we found in another 5* hotel in Istanbul.
From the very entrance in the hotel we were nicely impressed by the parking services of the door boys - extremely polite and kind. The reception staff was enormously kind, we asked for a certain view for the room, they asked for all the details we needed and finally gave us the perfect room: great view, deliciously nice sheets, extremely comfortable bed, delightful bathroom. What else could we ask for? You must know that this hotel is a sky-scraper and windows DO NOT open. This was a bit frustrating for me who prefer to inhale some fresh air at midnight from my room's window. But: even if you are staying in a smoker room (although I only smoked one cigarette in there), I can assure you that the ventilation is so good, that no smell can be sensed.
The cleaning services are also great: bed sheets are changed every day and any request for additional products is satisfied. No personal object is moved from its place in the room, as if nobody touched anything in there.
The hotel restaurant (where we had only breakfast) looks a bit futuristic as compared to the main reception lobby, which looks like old palaces style, but the food and drinks in breakfast were extremely generous and diversified.
I also wish to recommend the hotel's bar, somewhere on the upper floors, where you can fall in love with Istanbul just looking at the view in front of your eyes.

  • Stayed: July 2011, traveled as a couple
    • Value
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Thank Rothma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

i and my husband stayed in The Plaza hotel for 5 nights and i recommend this hotel to people who look for peace and comfort , the only problem was internet disconnection .

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shirin1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

No smiles at all. Extremely unfriendly male receptionists. Forget the famous Turkish cuisine as you will be served ordinary European dishes.

  • Stayed: March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kemsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Phone Number:
Location: Turkey > Istanbul > Besiktas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#148 Spa Hotel in Istanbul
#189 Business Hotel in Istanbul
#277 Luxury Hotel in Istanbul
Price Range: $72 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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