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“Nice wellness and location”

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Mercure Istanbul City Bosphorus Hotel
Ranked #394 of 1,178 Hotels in Istanbul
Reviewed March 17, 2012

The location is excellent with a superb view on the Bosporus. The wellness and fitnes are more than decent. The rooms are fine and the restaurant is ok.

  • Stayed: November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristof M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 - 121 of 274 reviews

Reviewed December 18, 2011

Stayed on executive floor. Large room, nice bathroom. However, no climate control, and windows don't open. So choice is warm or hotter making room uncomfortable at times. Lounge is mediocre. Breakfast buffet is decent. Overall, rooms are clean, and staff is friendly.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alybaba786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2011

Stayed here for a business trip with a meeting at the hotel. An clear disappointment for several reasons. Electricity outlets on several places are partially loose from the wall, wallpaper has had its best years, bathroom is clean but nothing special ... It's the style we had in the early 1980s. Most annoying is that it's very, very hot ... Had the airco on 12 Celcius but it never got below 20 (it was at 28 when I arrived). The hotel is also far away from sights, cafè's and other entertainment. I would pick another place next time, unless they give you a very sweet deal. Nothing wrong with the hotel, but a disappointment when sold as 5 star. See pictures for details.

  • Stayed: November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank EuropeanVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2011

The views over the city from the roof top bar are fantastic,even if the bar itself is not. The hotel is not a 5 star place to stay, more like a safe 3 star in terms of quality.The hotel does need a bit of clean up and I am not sure I would return here in a hurry.Breakfast is OK, the airport shuttle is good, but overall a disappointing experience.

  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureICB_TR, Public Relations Manager at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded January 3, 2017

Dear Martin, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home. We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team. Again, thank you for staying with us and taking the time to give feedback.
Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2011

The views from the top floor are truly spectacular and worth a visit. Unfortunately I was only on the second floor and the windows were absolutely filthy! The hotel is pretty run down and the bedroom equipment had seen better days. Food was ok and the staff pleasant on the whole, although the front desk all need cheering up!

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nigelchism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2011

Normally stay at the Hilton decided to stay at Plaza for a change. will now be using this hotel for all my visits to Istanbul. great hotel, great staff, well located and very good value for money.

  • Stayed: October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TurpieFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2011

I had a 2 day stay here over the weekend and before i went read the reviews. I was not expecting much ............ but what i got was very good.
The airport shuttle was on time.
The hotel check in was smooth and quick.
The staff were friendly and obliging.
The room on the 10th floor was clean and comfortable.
The WiFi was excellent and i logged in easily and outr company VPN is very fussy.
The swimming pool was cold but the sauna and hot tub were excellent.
I had my first mean in the small bistro area. This was not very good but o/k for the money.
Breakfast on Monday was excellent and something for everybody.
The second nights meal was in the Pub. This was very good and was simple fresh and tasty.
It's worth a trip to the rooftop bar to enjoy the view.
All in all i would recommend this hotel.
If you dont want to use a taxi into town turn left out of the hotel and walk ~200m. You can buy a Metro Bus ticket (get a double) and hop on a bus to Kabatas, Cost 5TL for a double.
From there it's a 2TL tram to anywhere on the network including most of the tourist sites.

  • Stayed: October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jones4d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded August 5, 2015

Dear Guest,

Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Location: Turkey > Istanbul > Besiktas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#152 Spa Hotel in Istanbul
#187 Business Hotel in Istanbul
#268 Luxury Hotel in Istanbul
Price Range: $69 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel

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