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Grand Cevahir Hotel and Convention Center
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Reviews (402)
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All reviewsturkish airlinessisli metro stationtaksim squarelong layoverlarge hotelshuttle busclean hotelturkish bathbusiness hotelpleasant staycomfortable roomsbuffet breakfastold cityhotel is locatedcongresstouristlaptop
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193 - 198 of 402 reviews
Reviewed November 29, 2012 via mobile

Pool is nice
Hammam and suna was nice
Room very good and clean but a little old
Staff not bad
Location not good and very far from city center
Breakfast is 3 star hotel not 5
Internet poor for 5 star hotel
Overal good hotel

  • Stayed: September 2012
    • Value
    • Location
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    • Service
4  Thank Saeid7p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makin212, Manager at Grand Cevahir Hotel and Convention Center, responded to this reviewResponded December 24, 2012

Dear Saeıd;
We would like to thank you for taking the time and trouble to write to us regarding your experience at the grand cevahir hotel and convention center.
We’ve renovated all guest rooms, swimming pools and changed all access points for internet where located on the floors and local areas. Conclusion is perfect. We have met that related departments for breakfast. They will take care of it. Meanwhile thank you for your suggestions. We value your opinions.

Best regards

MERVE AKIN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

My friends and I were on our last vacation days when we stayed in this hotel back in 2011. After a long journey rounding the country, we expect a hotel reachable from any tourist spots in Istanbul. However, it turned out the hotel was far from every single spots we planned to go. It took us at least 45min to go to the nearest spot and it was definitely not time friendly. It was grand indeed, quiet and clean. The buffet provided were also okay.

  • Stayed: December 2011
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1  Thank MariaYuliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makin212, Manager at Grand Cevahir Hotel and Convention Center, responded to this reviewResponded December 24, 2012

Dear YULINANA,

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Grand Cevahir Hotel and Convention Center while staying us.

We are so sorry to hear that you feel uncomfortable that you were not so close to hot spots , altough even ıf we are not too close to the center symmetrıcally we are ın the mıddle of ubıquıtous. And also ıt ıs not easy to fınd a rıght ground to buıld such a bıg hotel complex ınthe cıty center. We hope ın any case tahat during your staying you were satısfied with the service and service quality of our hotel

We hope to welcome you back on many more occasions and provide you again with the finest Turkish hospitality at the Grand Cevahir Hotel and Convention Center

Kind Regards,
Merve AKIN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

if you are traveling to Istanbul for the first time, you should lower your expectation of accommodation and especially service quality in hotels. generally ALL hotels offer services with a lower quality than hotels in other tourist cities of Turkey such as Antalya, Bodrum,...
with that in mind. i can say Grand Cevahir is fine.the major drawback is Location.it is far from tourist attractions BUT there is a two-way shuttle bus from hotel to Taksim Square every 2 hours.this bus first stops at Cevahir Mall which is a 10-minute walk from hotel.the INTERESTING point is that Sisli Metro station is exactly located in front of Cevahir Mall and provides access to many tourist attractions. So,

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
9  Thank ali-amini-fard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makin212, Manager at Grand Cevahir Hotel and Convention Center, responded to this reviewResponded December 24, 2012

Dear Alı Armını Fard,

We would like to thank you for taking the time and trouble to write to us regarding your experience at the Grand Cevahir Hotel and Convention Center.

We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the GRAND CEVAHİR HOTEL and redeem ourselves.

Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.

Kind regards,
Merve AKIN

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Reviewed October 15, 2012

Me, my brother and sister reserved a room for three. The hotel was nice and clean. and general service was good and the breakfast was OK. They gave us a double-room and for the third person they just added another bed. In such cases, the expenses for the third person is way less than the first two persons, but in this hotel they asked for the same amount as the first two persons. This was pretty unfair and expensive.

  • Stayed: October 2012, traveled with family
    • Value
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Thank mreza d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makin212, Manager at Grand Cevahir Hotel and Convention Center, responded to this reviewResponded December 24, 2012

Dear MREZA
Thank you for choosing Grand Cevahir Hotel and Convention Center for your recent stay in Istanbul.
We are so sorry to hear that you feel uncomfortable but our prıce ıs not standart. During year ıt ıs change . Nevertheless We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Thanks again, and we hope you'll choose Grand Cevahir Hotel and Convention Center the next time you're in Istanbul.
Best regards
Merve AKIN

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Reviewed October 2, 2012

We found this hotel to be second rate on all accounts. It is out of reach of the interesting areas of Istanbul, which is an amazing city. This meant taking taxis to get anywhere, except to the two westernized shopping areas. The staff was not helpful, the health club was creepy, the restaurant was not impressive. The rooms smelled of smoke and the carpets were sticky.

Room Tip: Stay at another hotel
  • Stayed: September 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank Bernheim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makin212, Manager at Grand Cevahir Hotel and Convention Center, responded to this reviewResponded December 24, 2012

Dear Customer ;

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Grand Cevahir Hotel and Convention Center while staying us.
Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

We hope to welcome you back on many more occasions and provide you again with the finest Turkish hospitality at the Grand Cevahir Hotel and Convention Center

Kind Regards,
Merve AKIN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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