The only redeeming part of this hotel was the breakfast - which was quite wonderful. However, I would much rather have sacrificed the delicious breakfast for : 1) friendly and helpful staff 2) quiet and darkness (away from light damage) 3) comfort and amenities in the room service.
To start, the hotel staff was very cold when I arrived late in the evening from the Ataturk airport. They were reluctant with information about the breakfast - I had to ask everything (what time - where it was), and they did not tell me how the key card worked - it was not totally obvious from looking at it. They were unable to print my boarding pass despite offering such services as a business office on their website (this took the form of me going behind the counter and logging in to one of their computers - which was totally unnecessary since they couldn't print it anyways). They did not speak very good english - which would be fine at a lower star hotel rating, but is the second language of choice here and made it hard for many customers (I observed) to even inquire as to how to get to let alone use the metro system - thank goodness the Istanbul metro/tram/bus is a gift from heaven and nearly self-explanatory.
Several of my colleagues were staying at different floors and on different sides of the hotel. We all found it incredibly difficult to sleep. There is a dance club nearby in the back alleys that played loud house music from 2am-5am which would alert car alarms the entire night - it is totally impossible to sleep. This woke me up it was so loud - I could hear much of the base and some of the singing! There is virtually no sound installation in this building at all. The wall that faces the hallway also let in a lot of noise for it is so thin I could here all the conversations of those walking by who were not very conscientious of their voice level despite the obvious problems they too must have faced in their own rooms. Light pollution from the seam between the door and the wall was awful! This also made me feel unsafe - nothing happened thankfully - but the door looked like it had been broken into before.
The room service rearranged all of my belongings which I find inappropriate - they never changed the linens despite me having requested one night they do so (after having indicated them to stay on for green reasons the first three nights). They also never refilled my tea and coffee over a four day period which seems rather negligent...it wasn't anything amazing either - nescafe and lipton tea - a big surprise.
I would never stay here again - there are cheaper hotels literally adjacent this one. Home stays and hostels in the area are a quarter of the price and provide everything but breakfast. They barely deserve a 2 star rating, the 4 stars are a total joke.
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- Also Known As:
- Cartoon Hotel Istanbul