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“The best customer care going!”
Review of Erboy Hotel

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Erboy Hotel
Ranked #85 of 1,135 Hotels in Istanbul
Certificate of Excellence
Montreal, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The best customer care going!”
Reviewed June 29, 2014 via mobile

What a brilliant find. The hotel is in a perfect spot of the peninsula, surrounded by restaurants, and the tram station is just down the road. The rooms are small, but the bed is comfy, and the tv has a very generous range of stations in multiple languages. The real bonus to this hotel is the staff. The guest relations here are second to none. The staff really go out of their way for you. And of course the roof top bar is incredible. A brilliant view to the Asian side and the Haiga Sofia looks great from there. This is a real treasure of a hotel.

Stayed June 2014, traveled solo
Helpful?
Thank Bobert_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
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English first
Los Angeles, CA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 28, 2014

Erboy Hotel is an absolute gem in the Sirkeci neighborhood of many hotels. I greatly agree...it is the caring attitude of the staff which makes one's stay at this hotel a memorable, wonderful and enjoyable vacation.

On the day I arrived from Pamukkale, I quickly realized I have left behind my iPad charger in the hotel I stayed the night before. I asked for assistance at the Front Desk to contact the hotel for me. Fortunately, they found my charger and was advised that they had mailed to Erboy Hotel. However, we were departing early in the morning for our flight back to the U.S. As soon as I arrived home, I checked my email and found a note from Erboy Hotel that they already sent my iPad charger by post free of charge. Although tired and sleep-deprived from the long international flight, the good news made my day! I quickly replied to thank them for their attention, caring attitude and incredible customer service!!! What a team of good people!

There is no question about the property---the bedroom and bathroom is clean---everything you need is supplied in the room. Breakfast buffet is wholesome! We had drinks in their rooftop terrace and enjoyed a relaxing time before going back to our room. We had room service and food delivered was nicely presented, delicious and plentiful!

The major attractions in Istanbul is easily accessible because of their location. Take the Gulhane tram stop and in less than 10 minutes you have reached the hotel. There are many shops and restaurants within the vicinity.

Definitely, I will stay at Erboy Hotel again on a future visit. Highly recommended!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beenthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Level Contributor
167 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed June 24, 2014

Just returned from a 4 night stay and the hotel was a perfect base for our 1st stay in Istanbul and we will use again on our next visit.

From the moment we arrived to very welcome cold drinks all the staff especially Guest relations & reception personnel, cleaners and the rooftop terrace barman were attentive, friendly and professional.

The room has all the facilities you require comfortable bed, good powerful shower, a/c, safe & wifi.

Breakfast was fresh fruit, yoghurts, cereal, bread & pastries, cheese & cold meats and about 4 hot dishes (eggs, sausages etc).

The meal at the Pasazade restaurant (see separate review) on our 1st night was an ottoman feast & the best of our stay in Istanbul, Included in our booking as a welcome dinner.

The rate was very reasonable and we then got a 7% discount for paying in cash.

The rooftop terrace was visited during the day, at dusk and at night and has great views of the Bosporus and City.

Location wise you are 10 minutes walk to the major sites of Sultanahmet and on top of a tram stop.

Will definitely return.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elbert, Colorado
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed June 23, 2014

We were really impressed with this hotel overall. We stayed for 3 nights. Our room seemed to have had a recent renovation and was very nicely done. The staff was always friendly and helpful. The hotel was within walking distance to many of the major sights and a tram ride away from others further out. Recommend an early start for the included breakfast bar downstairs as the food disappears quickly. Evenings were enjoyed on the roof top terrace watching the sunset over the beautiful city. We had a very early check out and we missed out on the included breakfast. One of the staff members brought us some sandwiches so we would have something to eat as we traveled. We thought the hotel was a wonderful value and definitely recommend.

Room Tip: We had a room on the 4th floor.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliemcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodz, Poland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2014

I was in Istanbul a year ago and I spent 7 nights at the Erboy Hotel. I have chosen this hotel because of good reviews .
My room was faced to Ebusud cad. and that is why it was a bit noisy . ( I couldn't fall asleep with open window ) . The air conditioning was hard to regulation. In the room was too hot or too cold . The room was very small for two people. When you put your luggage on the floor it was hard to move.( it is common for most hotels in Istanbul ). The bathroom needs a bit renovation. Anyway, it's still a good choice because of its location, very close to most popular tourist spots, tram station is also very close. The breakfast was of great variety and delicious. Everyday you can find in a room a complimentary bottle of water, instant tea and coffee. Room was cleaned up each day .the Staff was very friendly and helpfully, they arranged a taxi for the airport and gave lots of tips about the sightseeing. Book on the hotel website to get a cash disount and free one way transport from the airport.

Room Tip: rooms faced to the street are a bit noisy.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barbara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 18, 2014

My sister and I stayed at the Erboy Hotel for nine nights. I chose this place based on other reviews posted on Tripadvisor. Could not have made a better choice! The location was, of course, perfect. A short walk to the tram station and reasonable distance (for those of us who are 55+ years and slow walkers) to the main attractions in Istanbul. The staff was courteous and very helpful, especially those at the Reception. They helped us plan many enjoyable trips in and around Istanbul. They gave us a free city map and explained the tram system clearly. We used the tram for most of our excursions in Istanbul. We enjoyed the terrace bar with its fabulous views. One evening it got a little chilly, but they provided us with soft (clean) blankets, so we lingered. The food at their restaurant, Pasazade. was excellent. We also had some great meals in some of the many restaurants close to the hotel. This area is probably the best place to stay for first time visitors to Istanbul. Gives one a nice sampling of what Istanbul has to offer.

Room Tip: Let the people at the Reception know what you want or need, and they will do everything possible to...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5Poonam2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 17, 2014

Very nice hotel....best location ever...walking distance from all historical places,one minute from tram station that connects you to all Istanbul till airport.breakfast is nice..but the same for 4 days without any change,very helpful staff and also funny :)
Room was clean,small and Cousy,i guess thats european style room.but we enjoyed it and they had everything prepared as requested.
Only thing i complained about was the roof terrace,they didn't have good isolation so you could hear every single step above you,but the promised they will fix that soon
Airport transfer was in time and had a sign with our names.
Pay in cash to get a 7 percent discount.
Will return back to it definitely next time.

Room Tip: Stay a way from 5th floor specially room 502/503 as you will feel every single step above you on the...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kareim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Erboy Hotel

Property: Erboy Hotel
Address: Ebusuud Street 18 Sirkeci, Eminonu Fatih, Istanbul 34210, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #85 of 1,135 Hotels in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Erboy Hotel 3*
Number of rooms: 108
Official Description (provided by the hotel):
Erboy Hotel is located on the Historical Peninsula and in walking distance to major historical areas, museums, shopping centers and public transportation. ... more   less 
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