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“Good Hotel in the city center” 4 of 5 bubbles
Review of Dedeman Hotel Istanbul

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Dedeman Hotel Istanbul
Ranked #367 of 1,121 Hotels in Istanbul
Witry-les-Reims, France
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Hotel in the city center”
4 of 5 bubbles Reviewed May 23, 2014

Room was clean and comfortable, perfect customer service from all staff really appreciated, far from historic and tourist areas of istanbul but walking distance from metro station and far from the city's traffic jam which is permanent in Istanbul :)
the only bad thing was the wifi not avaiable at room but in the lobby

Room Tip: Maybe lower floors have better internet access ?
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Myriam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, May 27, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

656 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Edinburgh
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 23, 2014

Overall a little dated by modern standards, but this is a well run hotel. I had a standard room which was not huge and looked over a busy road, though that did not bother me.
Plenty of staff, well equipped gym (and large pool for a hotel), large breakfast buffet.
Highlight for me was the top floor bar, where great views over the Bosphorus to Asia are to be had as the sun sets, and live music was on both nights I made the trip up there.

Room Tip: Higher up will suffer less from traffic noise.
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  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank EuanCEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, May 27, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed May 20, 2014 via mobile

I stayed in Dedeman hotel for about one week, everything was amazing especially kind staff. They hv a receptionist named Erdem who was more than a receptionist, he answered all of our questions abt city, transfer,monuments and so on.
They hv a high apeed internet available free of charge but, the bad thing was that it was not avaiable at rooms most of the times, so I had to go down to the lobby to search stuffs on net.
They serve a good breakfast, pool was perfect with polite staff.I loved it's location too, although a lil bit far from historic and tourist areas of istanbul but, it had a few minutes walking distance from metro station and it was in a quite neighbourhood, far from the city's traffic jam.

Stayed May 2014
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, Genel Müdür at Dedeman Hotel Istanbul, responded to this review, May 23, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 13, 2014

We were part of a Trafalgar tour and stayed at the Dedeman before the tour commenced and because we were made to feel so welcome, a few days after the tour ended. The hotel is well situated and the rooms were vey clean and quite big for our needs. The food (especially breakfast) was outstanding. What struck me though was their standard of customer service - superlative! From the front desk, concierge, and guest relations to the staff in the restaurants, they are a warm and cheerful bunch - happy to go the extra mile to keep guests happy.

I can't recommend this hotel enough to travellers. Obviously the management of the hotel adhere to a very high level of training and this is reflected in their staff's attitude to customers.

Don't miss out!!

M Pollard

Room Tip: We had a double room on the 4th floor. The air-conditioning was just right.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maureen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, Genel Müdür at Dedeman Hotel Istanbul, responded to this review, May 16, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 10, 2014

We stayed at the Dedeman a couple of months ago, the hotel is lovely and the only downside would be the width of the room.
It was not very wide and that caused some clumsy situations.
Otherwise, a nice stay, would recommend the hotel again!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, Genel Müdür at Dedeman Hotel Istanbul, responded to this review, May 12, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed April 28, 2014

My stay at the Dedeman was good with a few hicups. the initial check in wasn't a great experience i think the front of house staff could do with some customer service training, for a 5 star hotel they were quite rude and unhelpful, in my expericen with hotels that are 5 star this has never been an issue, and i travel a lot. this was the same on check out with a different memeber of staff. BUT on a whole the stay was good, the bed was quite hard, but that would be my only complaint, the service staff in the bars and restuarants were brilliant, very friendly and helpful. the room (executive) was spacious and very well maintained, maid service was fantastic. the roof bar has a great atmosphere and the staff were very friendly. The breakfast is very good and the executive lounge is also very good. I would stay again, because location is good and most staff are friendly and helpful. probably not a great hotel for families. the other issue i had was that the room was very warm and the airconditioner did not work, we asked about this being fixed but the front of house staff were not very helpful and we had to make do with the room being over warm at times.

Room Tip: if you are looking for comfort, definitely choose your pillow, there was a selection in the room bu...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank LyndseyJohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, Genel Müdür at Dedeman Hotel Istanbul, responded to this review, May 12, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 25, 2014

We traveled to Turkey in March with our 85 year-old grandfather and we had to share the room with him because of his health. The room was cry small for 3 people, actually it was small even for 1 people but the hotel staff was very accommodating and very welcoming.

The rooms are outdated but very clean. The common areas are well kept. The major points for this hotel is the staff who went out of their way to welcome us. Our room came with a free breakfast but our 85 year old grandfather was ill after flying 11 hours from the U.S. and he did not want to leave the room, the breakfast staff made us welcome and helped us to prepare a plate for our grandfather and take the plate to his room.

I stayed in Dedeman years ago and there is always a sense of Turkish touch in this hotel which provides a great Turkish hospitality and welcoming atmosphere. I would stay again in Dedeman but next time I might ask for a bigger room. I am hoping that they would update the rooms and the sauna/swimming room area because it looks old.

Overall, it was a great stay and great service! Thank you Dedeman staff, especially ladies at the breakfast area for welcoming us and for your understanding and help with our grandfather.

Room Tip: If you are traveling with a family, make sure to ask for a bigger room. Rooms are small.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oktay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, Genel Müdür at Dedeman Hotel Istanbul, responded to this review, April 28, 2014
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dedeman Hotel Istanbul

Property: Dedeman Hotel Istanbul
Address: Yildiz Posta Caddesi, 50 | Gayrettepe, Istanbul 34394, Turkey
Location: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#126 Spa Hotel in Istanbul
#244 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dedeman Hotel Istanbul 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Istanbul Dedeman Hotel
Dedeman Istanbul

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