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“Mixed feelings, but might suit non-tourist well”

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Dedeman Hotel Istanbul
Ranked #488 of 1,155 Hotels in Istanbul
brisbane
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Mixed feelings, but might suit non-tourist well”
Reviewed October 29, 2013

The lows-Convenient only because coach tour started/ ended here. Longish taxi ride to the old city. Good trip though to Dolmabahce and then walk to Istanbul Modern. Metro 10mins walk, and then two hops via funicular and then tram to old city....about 45mins I am told. Rooms (I experienced two) were small and carpets stained.
The highs- reception/lobby staff great; breakfast excellent; wifi and business centre facilities both fine. Beds and bathroom fine. Little local restaurants are inexpensive, also the couple of cafe/patisseries...(yum eclairs in one). Taxis usually at hotel door. Rooftop bar great views, staff v good there too. Hotel restaurant fine. Windows double glazed but openable for fresh air, but noisy street outside. Weekend weddings make for fun fashion watching!!

Room Tip: ask to see a couple...they vary in size and aspect
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dshbrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, November 1, 2013
Dear dshbrisbane,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
peterborough
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 14, 2013

I stayed at the Dedeman for business in Esentepe. The hotel was well situated for this area, within walking distance of the business district and Gayrettepe metro station.

The service is impeccable, the hotel staff cannot do enough for you. The only thing that was missing for me was tea and coffee making facilities in the bedroom.

Breakfast is very varied meaning there should be something to suit everyone's taste.i didn't try the hotel restaurant for dinner as I preferred to go out locally. There are some shops in the hotel however these were closed when I was there.

The pool is clean but for me was a little warm.


All in all, a good hotel and good value.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KerryLJ81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, October 22, 2013
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 14, 2013

The staff was friendly & competent and the room was clean, also the bathroom.
In general, the area of the hotel is very noisy, also during the night - but I assume that's normal in this city...
WiFi did work very well in the room and the lobby area.
Very friendly staff in the rooftop bar, which offers a really great view to the bridge and the skyline of the city. An absolute "must" to be there!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juflolito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, October 22, 2013
Dear Valued Guest,
We would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We are extremely pleased to know that you enjoyed you stay with us as well as the services received in our Roof Bar & Restaurant.
Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 10, 2013

I've just returned from spending four nights at the Dedeman Hotel Istanbul. Among the good things about this hotel are the following: the staff seemed eager to help and the breakfast buffet had a wide range of choices. Among the reasons I'll be looking for other options in the future are the following: the location isn't terrific if you're keen to see the sites of Istanbul, the rooms feel dated and were surely not spotless, there's noise from the street. All and all, I'd recommend checking out other options in Istanbul.

  • Stayed October 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 849Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, October 11, 2013
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 30, 2013

The room(and also from my collegues) was NOT clean. Especially the WC and the shower was terrible. The glasses on top of the fridge had lots of dust on it.
The aircondition was very noisy. The Wifi coverage was not good especially in the business area.

The Service in the lobby was average. The service in the bar was great.
All together the service was good.

All together not a good value for the price

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nik N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, October 2, 2013
Dear Valued Guest,
We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Dedeman Istanbul Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest’s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.
We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Istanbul hotels

Mumbai, Maharashtra, India
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 29, 2013

The hotel has friendly and helpful staff and good security. The rooms are spacious and clean. The bathroom was well lit and also contained a magnifying make up mirror which I don't often find in similar hotels.
If you stay at this hotel, I can recommend the view from the roof - absolutely stunning at sunset and allows you a 360 degree view of the city. There is also a roof restaurant.
As this was a short business trip, I did not have the opportunity to enjoy everything that the spa had to offer, but I would say that compared with many other hotels I have stayed in, this had a really good pool. I have very little negative to say...only two small points: it would have been good to have had an iron in the room. Also the city is noisy at night so if you are unused to that, it may be best to request a room not facing the main road

Room Tip: Don't book the road side facing room, if you are peace loving...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjoshijpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, October 1, 2013
Dear Valued Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind Regards,
Ali TURK
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 27, 2013 via mobile

During a two week tour of Turkey, I stayed in this hotel to begin and end the tour. I had a pre-night prior the start of the tour and found the hotel nice - (I'd say a typical American 3 - star). The problem occurred during the return stay. Since I specifically requested that my sheets not be changed, I was shocked to prepare for bed, pull back my covers and find a blood stain on the sheets(note: this was NOT there the previous night and was not left my me). I was livid. I tried to do my part to help the environment only to find DNA splattered sheets. Housekeeping promptly came and changed the sheets but it's disturbing that they thought this offense would not be noticed. I would not stay at this hotel again. There are too many other choices in Istanbul.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cardozo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliTurk, General Manager at Dedeman Hotel Istanbul, responded to this review, September 30, 2013
Dear Valued Guest,
We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Dedeman Istanbul Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest’s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.
We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,
Ali TURK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dedeman Hotel Istanbul

Property: Dedeman Hotel Istanbul
Address: Yildiz Posta Caddesi, 50 | Gayrettepe, Istanbul 34394, Turkey
Location: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#167 Spa Hotel in Istanbul
#319 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dedeman Hotel Istanbul 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Istanbul Dedeman Hotel
Dedeman Istanbul

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