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“disappointing”

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Deluxe Golden Horn Sultanahmet Hotel
Ranked #197 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed May 25, 2013

Not good value for money: 120 euros per night expensive for a very small room, a tiny wardrobe much too small for a 6 day stay.
Breakfast was poor quality although the restaurant is nice on top of the building with a very nice view.
2 good points: the location and the kindness of the staff
Negative points: poor maintenance: no electricity for 6 days in the entrance to our room, no darkness in the room because lack of thick curtains, no television for two days..
We asked for a double bed, we had two beds put together so not very confortable
To summarize lack of efficient management , but the staff tries its best,

Will not come back at this rate !
2 parisians

Room Tip: Maybe take better rooms but far too expensive in that case
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  • Stayed: May 2013, traveled as a couple
    • Value
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3  Thank parisian62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded May 27, 2013

Dear Guest,

On behalf of the Golden Horn Hotel team we would like to thank you for staying at our hotel. We would like to apologize for inconvenience caused. We are working on the issue to improve the presentation and the content. We hope you will visit us again and give us an opportunity to provide you with a better service.

Best Regards,
Tina & Tamara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 - 280 of 800 reviews

Reviewed May 22, 2013 via mobile

What a fabulous hotel!
We arrived after midnight & received a very warm welcome. Our room on the 6th floor was great. Very Turkish & full of character. The balcony an absolute bonus & the view of the Hagia Sofia magnificent. The bathroom while not huge was completely adequate. Our bed was comfortable & our room was of decent size. Breakfast was great with lots of choice & sitting outside drinking coffee looking at the Blue Mosque & Hagia Sofia every morning was a great way to start the day.
We had some laundry done & it wasn't cheap but it was back in our room by lunch time on the same day.
The staff were friendly & as in all places some better than others.
Location location location, really easy to walk to the touristy things & a tram stop 2 mins away. There are also lots of delicious restaurant close by.
A great hotel in a sensational location.

  • Stayed: May 2013
    • Value
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Thank KtrenSouthAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded May 27, 2013

Dear Guest,

On behalf of the entire staff here at Deluxe Golden Horn Hotel, we would like to thank you for taking time to write such a positive review about your stay at our beautiful hotel.

We look forward to welcoming you back to the Deluxe Golden Horn Hotel on your next visit to Istanbul.


Best Regards,
Tina & Tamara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

Having a trip advisors rating of 4.5 I was very disappointed with this hotel .
The room was small and dark and relatively poor value for money .
On the plus side the staff were great and the location is good .
Teagle Eye

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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1  Thank TeagleEye1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded February 8, 2014

Dear Guest,

Thank you very much for your comment. We would like to apologize for inconvenience caused. We are working on the issue to improve the presentation and the content. We hope you will visit us again and give us an opportunity to provide you with a better service.

Best wishes,
Tina & Tamara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

The hotel is ideally located for those wishing to visit the best attractions of Istanbul .
The roof-top restaurant is amazing. The rooms is Clear enough , and most of them has special view ( from the right side of the rooms to Vosporos ...) .
Over all we have a very good experience from the stuff of the hotel ,
the breakfast is good ( not something exciting ) enough.

Room Tip: up from 3 floor and to the right side ( with excellent view )
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  • Stayed: November 2012, traveled with friends
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Thank thmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded May 27, 2013

Dear Guest,

Thank you for staying at Deluxe Golden Horn Hotel.

We are glad that you are happy with quality of service in our hotel.

Hope to see you back again soon in beautiful Istanbul.

Best Regards,
Tina & Tamara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

The restaurant and bar on the top floor afford unparalleled views across the city and breakfast on the terrace overlooking the Blue Mosque was a highlight of our visit. It's a really good base to both see and explore the city from and the decor is very ornate throughout. The rooms are a good size, very comfortable and their decor gives them character. There are, however, a number of negative points to note. These include the fact that the bedroom walls are thin to the point that you can hear conversations in neighbouring rooms, the breakfast is very limited in both quality and quantity of items, and there are charges for items such as espresso and freshly squeezed orange juice at breakfast, which I would have expected to see included given the price. The staff are pleasant but not particularly friendly or attentive. I would, however, stay here again - the hotel has a lot of character and is a very welcome change to the more standard decor of some international hotel chains.

  • Stayed: April 2013, traveled with family
    • Value
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Thank Anne-Louise_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded February 8, 2014

Dear Guest,

On behalf of the entire staff here at Deluxe Golden Horn Hotel, we would like to thank you for taking time to write a review about your stay at our beautiful hotel.

We look forward to welcoming you back to the Deluxe Golden Horn Hotel on your next visit to Istanbul.

Best wishes,
Tina & Tamara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Me and my mother visited istanbul on may. We had a great stay at deluxe golden horn hotel. Breakfast view on the 6 floor was stunning stuff is always ready to help you and plan yor stay. Rooms are decorated ottoman style and you can feel history there. I want to thank all of stuff for our great stay in Istanbul.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Fatma1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded May 27, 2013

Dear Guest,

On behalf of the Golden Horn Hotel team we would like to thank you for staying at our hotel. We are very pleased that you enjoyed your stay at our beautiful hotel and are very grateful for your very positive feedback. We look forward to welcoming you back to the Deluxe Golden Horn Hotel on your next visit to Istanbul.

Best Regards,
Tina & Tamara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

There is much to tell about this hotel - Deluxe Golden Horn Sultanahmet. A little jewel in the heart of Istanbul. So, from 1 to 10 :

-Deluxe Room – 10 (check the hotels web site 3D presentation)
-Bathroom – 7 (clean, but not as amazing as the room)
-Confort – 9
-View – 10 (upper floors 4th and 5th have an amazing view to the Bosphorus, and to the mosques).
-Terrace panoramic view – 10 (breathless)
-Location – 10 – (100m next to the main streen. In the middle of the Old Town – near the mosques).
-Very quiet and calm hotel - 10
-Breakfast / food – 8 (very good; poor on tropical fruit…)
-Staff / Organization - 10 (friendly and professional…5*)
-Facilities / Services - 10 (wifi, internet, etc) (transfers provided by the hotel – 35€ - fast 20 min shuttle, from airport)
-Excursions / Programs – 9 (very good variety of programs; reasonable price;
I recommend the Old Town (mosques, palaces, grand bazaar, etc) 1 day tour, and the Bosphorus Cruise 1 day tour, both with lunch included)

I do recommend this hotel as the best place to stay in Istanbul.

Room Tip: Ask for room with view to the mosques - 4th floor or higher - It's worth every cent.
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  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RSilv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina Tamara K, Guest Relations Manager at Deluxe Golden Horn Sultanahmet Hotel, responded to this reviewResponded May 27, 2013

Dear Guest,

On behalf of the Golden Horn Hotel team we would like to thank you for staying at our hotel. We are very grateful for your positive and very detailed feedback and look forward to welcoming you back . You nice comments about our hotel and staff add motivation to our performance to meet and exceed our guests' expectations.
Hope to see you back again soon in beautiful Istanbul.

Best Regards,
Tina & Tamara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deluxe Golden Horn Sultanahmet Hotel

Address: Binbirdirek Mah. Binbirdirek Meydani Sok. No. 1 Sultanahmet, Fatih, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#64 Business Hotel in Istanbul
#114 Family Hotel in Istanbul
#122 Romantic Hotel in Istanbul
#154 Luxury Hotel in Istanbul
Price Range: $58 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Deluxe Golden Horn Sultanahmet Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Golden Horn Sultanahmet Hotel is a 7 floor modern building with a large lobby area and garden. Located in the heart of historical peninsula Golden Horn Sultanahmet represent the traditional Turkish hospitality melted with comfort and pleasure. Golden Horn Sultanahmet takes its name from the unique place of the Bosphorus; Golden Horn. The Halic (Golden Horn), Bosphorus and Marmara Sea where Istanbul is feeling proud of being Istanbul now and before. Has gradually spread out to the fırther distances from the same historical peninsula, with echoing songs through the history. We invite to Sultanahmet put the crown of Istanbul on. The song will lead the way for you. ... more   less 
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Also Known As:
Golden Horn Sultanahmet Istanbul
Hotel Golden Horn Sultanahmet

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