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“Old, dirty, outdated and the most unpleasant staff I've ever encountered”
Review of Adela Hotel

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Adela Hotel
Ranked #1,053 of 1,135 Hotels in Istanbul
Grantham, United Kingdom
Level Contributor
103 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Old, dirty, outdated and the most unpleasant staff I've ever encountered”
Reviewed May 12, 2010

Arriving here the reception is clean and open. That's where the good part ends!

I travel extensively for business and the companies I work for always book and pre-pay for the hotels. Arriving here I checked that payment had been received (just a matter of habit) only to be told they hadn't received payment. The staff assured me it would be taken care of. Three days later and after many expensive transatlantic calls and emails I was still be told by both the front desk and the central reservation office that I WAS EXPECTED TO PAY AGAIN!!!!!!

All this despite have had my office fax the receipt of the payment and having supplied them with the CC transaction number. They had by the way received payment nearly a week before I arrived.

The room is old, no plug in the sink, the grouting between the tiles is old and brown. One wall socket is hanging off with bare wires exposed and the bedside lamp threatens to electrocute you at every touch,

There is a mini bar complete with list and NO stock, if you want water .... well you just have to go and find some yourself!

All in all this is the worst run, most decrepit hotel it's ever been my misfortune to stay in.

Take a tip, sleep on the airport floor, it's cleaner, more modern and the staff are friendlier.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CISSPUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
pom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 6, 2009

A change in flight required an overnight stay. The reception seemed very nice, warm offering any help we may need. Floor 8 was dirty, smelly and old. The room was smellier than the hallway. The smell was coming from the drain in the middle of the bathroom. The bath had no plug and it took three telephone calls to the reception and a visit to the reception before any attempt was made to acquire one. Two hours later a friendly little guy arrived with a plug that had obviously been forcibly removed from some other guest’s bath. Gratings hanging off things like bathroom fan (didn’t work) Air conditioner (did not work and visit from “technical department representative” never happened). The lack of ac resulted in one of the most uncomfortable nights we have ever experienced. The water pressure was great and plenty of hot water as we discovered when we tried to use the bath. Someone had permanently sealed the bath screen to the bathtub which meant that you had to get into the bath in order to reach the taps! We also discovered that the direction (bath or shower) controller had the wonderful habit of randomly changing from one to the other at the most inconvenient times. We do not know how much hotel stars cost in Turkey but if this place has four then they must be really cheap. Members of staff were sullen and unhelpful but still seemed to expect a gratuity. Stay here at your peril.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gemol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Istanbul hotels

Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2008

I recently stayed at the Hotel Adela, Istanbul, for nearly 4 weeks. This hotel is rated as 4 star, so on entering the hotel late at night, it looked clean and welcoming.
I was welcomed politely and given my key to my 7th floor suite! The bell boy and i, took the lift together with bags, in what can only be described as very small tin can. To close for comfort, if you ask me. This is were the fun started! On entering the 7th floor hall, i found a grubby hall way, and hear what appeared to be people par taking in the own "special" home movie. The horrible fact was that there room was half way down the hall!!!
My room was far enough away so wasn't so bad. So now the room. I was placed on the front of the hotel. This frontage looks on to one of the busiest roads i have ever seen. So i closed the windows to stop the noise, not much difference to be honest as the windows are as paper thin as the walls. You can here peoples telephone conversations from other rooms. The room was grubby and the bathroom was very dated, probably as dated as this hotels 4 stars, the bath towels greying with age. The bed was very soft, but the linen was well looked after and changed everyday.

Don't open the mini bar $6-7 for a can of coca cola, Beer is the same and don't ask for water. There is no longer a pool in the hotel, so don't be fool by internet adverts.

Overall this is a bad hotel

Overall this is a bad experience

  • Liked — Nothing
  • Disliked — Everything
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jpward80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dayton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 17, 2008

I needed a rest for the early morning flight next day and checked in here around 9pm, after seeing off my wife to her flight in that evening. For 120 euros i paid (including transportation pickup fro/to airport), it was O.K. considering its proximity to the airport (due to Formula One Grand Frix Turkey, airport hotel was all booked). It resembles a setting of city holiday-inn type. I didn't need to eat, but its dining room looked decent, visible from the lobby. Good: Front desk speaks fluent english and staff works efficiently. Free wi-fi, and minibar's water is reasonable at 2 YTL.

However, it's the story of Airport's Hotel/transportation agent that one needs to avoid if at all possible (at arrival level and only one there). They quoted this hotel at 160 euros at first. I took a next affordable hotel (Cevsan) at 130 euro (and offered a 10 back). It turned out it's not even worth a 30 euros. After looking at two different rooms there, i had to call back the airport agent and had to threaten to cancel. He offered a so-called free upgrade to this Adela, including all transportations.

  • Liked — clean room, free wifi, proximity to the airport
  • Disliked — on the cheap side in value
  • Stayed May 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjk97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Adela Hotel

Property: Adela Hotel
Address: Londra Asfalti No. 38 | Sirinevler, Istanbul 34510, Turkey
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1,053 of 1,135 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Adela Hotel 4*
Number of rooms: 200
Official Description (provided by the hotel):
ADELA HOTEL is located close to the Ataturk International Airport-3km, CNR International Fair and Congress-3 km, TUYAP Fair Convention and Congress Center-15km. We offer 1 Presidental Suit Room, 3 Suite Rooms, 16 Deluxe Rooms, 28 Standart Plus Rooms,152 Standart Rooms totally 200 rooms all specialy designed for the comfort of our guests. ... more   less 
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