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“Memorable stay at a historical Hotel with excellent service”

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Pera Palace Hotel, Jumeirah
Ranked #53 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed February 28, 2013

Staying at Pera Palace was the perfect choice for us for a visit to Istanbul.

We greatly appreciated all the comfort in the contemporary suites combined with tradition in a historic building. We stayed in a golden horn view room on the 5th floor, which was excellent. The suite was luxurious and even with more space than we had expected from the pictures. Very comfortable beds and convenient bathroom.

Take into account when you make your reservation that the 6th, 4th and 2nd floor are smoking and that there are no balconies on the 5th floor.

We enjoyed having tea one afternoon at the Pera Palace Saloon Tea Lounge, being part of the experience, and took advantage of the facilities included in the rate relaxing every day after the visits in the Turkish bath, steam bath and indoor swimming pool.

The service was first class and the location close to Galata Tower and in a very lively area, perfect for us.

All in all, we would not hesitate to stay again at Pera Palace!

  • Stayed: February 2013, traveled as a couple
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1  Thank XenaTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel, Jumeirah on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. I am also happy to hear that you have throughly enjoyed your whole stay. Thank you for the very positive feedback about our rooms, as well as the Spa.
Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Pera Palace Hotel, Jumeirah.

Sincerely,
Pınar Kartal Timer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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619 - 625 of 1,150 reviews

Reviewed February 19, 2013

An oasis of comfort and calm close to the city centre. Excellent service and good facilities for city hotel but food and beverage offerings do not compare with local competition. There are several excellent local restaurants! Newer Istanbul hotels may be cheaper but do not have this history, style or elegance.

  • Stayed: February 2013, traveled as a couple
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4  Thank climberrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded March 9, 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Pera Palace Hotel, Jumeirah on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. I am also happy to hear that you have thoroughly enjoyed your whole stay.
I also appreciate your comments about our Food & Beverage offerings that I've shared with my team.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Pera Palace Hotel, Jumeirah.

Sincerely,
Pınar Kartal Timer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

Stayed here in Feb and was a bit disappointed to be honest. My partner and I stayed for a long weekend, expected true 5* service, but got it maybe only 50% of the time, staff need more training. We tried to move rooms when we had a very noisy night courtesy of the nightclubs on the road outside and initially they tried to charge us, even though the hotel was obviously half empty and we were saying we'd not slept! Only when we mentioned the manager did we get a free upgrade, to coincidentally, a not so nice room! at least it was quiet! For the price we paid and 5* though, they really should consider if one whole side of the hotel has rooms affected by nightclub noise. Can't fault the pool facilities and the room was very clean and well-serviced, but I wouldnt recommend this place I'm afraid. They need to brush up if they want to call themselves 5*.

  • Stayed: February 2013, traveled as a couple
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3  Thank sophnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded March 22, 2013

Dear Guest,
thank you for your commments on TripAdvisor.
We have noted your comments regarding the location of your room. Rest assured that your feedback will be adressed to the concerned department heads. We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back very soon again.
Sincerley,
Pinar Kartal-Timer
General Manager

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Reviewed February 14, 2013 via mobile

Fantastic hotel - distinctive service, world class facilities & a great location - there is nothing more one may ask for - this is a great hotel, will definitely come back.

I forgot to mention, historic too, Agatha Christie wrote one of her novels while staying at the Jumeirah Pera Palace for 2 years, highly recommended hotel.

  • Stayed: February 2013
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Thank SonnyAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded March 9, 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

I am really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service received and the attention to detail of our colleagues.

Your words will not only motivate our colleagues, but inspire the entire team at Pera Palace Hotel, Jumeirah to continue providing the best service experience.

I will be sure to share you kind feedback with the team and we all look forward to welcoming you back in the not too distant future.


Sincerely,
Pınar Kartal Timer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

if you want to experience history, stay here. lovely hotel. essential part of experience of being in istambul. pricey. food is also expensive. impeccable service. rooms are small. pool is underground and it was not properly heated. my suggestion...stay for a night or two and then move to another hotel.

  • Stayed: October 2012
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2  Thank Light-a-candle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded March 9, 2013

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue to improve our services and products for our guests.
All your comments

I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal-Timer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Beautiful hotel, excellent service, delicious breakfast. Sauna and steam room were included in price, gym and swimming pool were small but OK. The only negative thing to say is that there are lots of pubs, discos, rave parties etc. in the neighbourhood. We had booked the room with lowest rate and in the night we found out why. The music was loud enough to pierce through our earplugs until 5 am. We requested to get another room in the opposite side of the hotel and managed to get that. I would go there again but would definitely stay on the more expensive side.

Room Tip: Rooms on the more expensive side ("seaview"?) are quieter.
See more room tips
  • Stayed: January 2013, traveled as a couple
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5  Thank Verttila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded March 9, 2013

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you had an enjoyable stay with Pera Palace Hotel, Jumeirah , and that you were pleased with the service and facilities as well as your Spa experience.
I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal-Timer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

This lovely hotel combines great history and decor with excellent attention for customer service by the hotel staff. The room was excellent and very contemporary and clean. The bar area is a really luxurious space and perfect to unwind. The breakfast was arguably he best breakfast I've ever had at a hotel. Stayed 4 nights and would thoroughly recommend!

Stayed: January 2013, traveled on business
2  Thank Rushetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this reviewResponded February 5, 2013

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you had an enjoyable stay at Pera Palace Hotel, Jumeirah, and that you were pleased with the service and facilities as well as your breakfast experience.
I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal Timer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pera Palace Hotel, Jumeirah

Address: Mesrutiyet Cad. Tepebasi, No:52 | Beyoglu, Istanbul 34430, Turkey
Location: Turkey > Istanbul > Beyoglu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Istanbul
#29 Business Hotel in Istanbul
#39 Luxury Hotel in Istanbul
#46 Romantic Hotel in Istanbul
#49 Family Hotel in Istanbul
Price Range: $100 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pera Palace Hotel, Jumeirah 5*
Number of rooms: 115
Official Description (provided by the hotel):
Gazing over the golden years of history, Pera Palace Hotel, Jumeirah overlooks the magnificent view of the Golden Horn and is located in Tepebaşı district of Pera once known as the “Little Europe”. With its 115 rooms, including 16 suites, retaining the characteristics of the 19th century elegance through historical furniture, the hotel combines refined elegance with state-of the-art technology to fulfill the needs of 21st century travellers. Enjoy a range of revitalized restaurant and bar choices, including the Agatha Restaurant, The Kubbeli Saloon, the French style Patisserie de Pera and the legendary Orient Bar & Terrace and rejuvenate yourself in the soothing atmosphere of Pera Spa. ... more   less 
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Also Known As:
Pera Palas Hotel

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