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“An excellent place to stay” 4 of 5 bubbles
Review of BEST WESTERN Citadel Hotel

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BEST WESTERN Citadel Hotel
Ranked #174 of 1,121 Hotels in Istanbul
Certificate of Excellence
Swindon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An excellent place to stay”
4 of 5 bubbles Reviewed February 1, 2014

We booked a suite overlooking the sea. The Reception is open 24 hours. The staff who mostly speak English are helpful. we had a problem with lights in our room which was sorted out in minutes.

Room although a bit small was clean and tidy. Breakfast provided plenty of choice and if you needed you could eat at the hotel.

Room Tip: The front of the hotel which overlooks the sea is by a busy road and if you are used to complete sil...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shahid0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 8, 2014
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
    257
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kaluga, Russia
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

I was visiting Istanbul for the Marathon. The overall impression is very good. Good view. Good breakfast. Friendly personnel. Not far from city center and major places of interest. Easy to access from the airport.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ilya_ink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 8, 2014
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

Loved this hotel, my teens loved it too, rooms a little small but clean and modern.
The higher the floor the better view of the Marmara Sea. A lovely hotel with a (free) good WiFi connection, they couldn't do enough for us, but honestly, every morning after a lovely breakfast we crossed the road and stood on the pier watching the sea.
Located only a 5 minute uphill walk away from the Blue Mosque and Topkapi Palace,

Room Tip: The higher the floor the better view of the Marmara Sea. A lovely hotel, they couldn't do enough...
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Xenahussain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 8, 2014
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

This hotel enhanced our visit to Turkey. Located only a 5 minute-walk away from the Blue Mosque and Topkapi Palace, it is perfectly situated on the Sea of Marmara. It has a magnificent view of the Sea of Marmara from the outside terrace--where breakfast is served daily. Breakfast was amazing and the selection of Turkish cuisine was excellent. The hotel was pristine and the staff were very friendly and helpful. They all spoke English very well. (Among the best staff members were Mesuit, Ozan, and Fikret.) The rooms were beautiful and even had a balcony in which you could walk out onto and view the sparkling Sea of Marmara. The hotel was built RIGHT INTO the ancient Byzantine wall. Amazing hotel, great breakfast, wonderful staff. Best hotel to stay in Istanbul if you want to see everything in the Old Section.

Room Tip: Rooms facing the Sea of Marmara have a better view and have a balcony!
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Azeem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 8, 2014
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

I stayed at Best Western Citadel Hotel 2 times. Everything is excellent: the location very close to Sultan Ahmed mosque & Hajia Sofia, the breakfast, very clean, good WiFi connection, the view of Marmara sea, and very friendly & helpful staff.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nana4Luck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 9, 2014
Dear Nana,

Thank you for sharing your"" fabulous time"review following your recent stay at Hotel Citadel.Its real pleasure to read that you had a great stay with us.On behalf of entire team ,we all look forward to welcoming you back to the hotel for another treasured memorable experience.

Best Regards,

Murat ALTUN
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Level Contributor
6,246 reviews
261 hotel reviews
common_n_hotel_reviews_1bd8 9,724 helpful votes
5 of 5 bubbles Reviewed November 18, 2013 via mobile

We have been to this hotel to have some breakfast with our Italian guests staying at this hotel.Weather was very nice and pleasant so we preferred to sit down outside terrace facing Marmara Sea.What a magnificent view we had!...Just on the Marmara Sea,our picture was full of Princess İslands and Haydarpaşa and Kadıköy.We liked very much this terrace.Breakfast buffet was very extensive and in good quality.Service staff was very kind and informative.We have gone through the hotel area,as well and liked all very much.Very good location just behind the Sultanahmet Area,easy to walk in and around the touristic attractions in the area.Good fish restaurants are nearby.Strongly recommended.

Stayed November 2013, traveled on business
Helpful?
1 Thank junior1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 9, 2014
Dear Guest;

Thank you so much for taking time to share your valuable comments.

It is the most important thing for us to be able to provide our guests a memorable stay.

We hope to have the pleasure of welcoming you again.

Best Wishes From Citadel Family
Murat ALTUN
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Signal Mountain
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

We stayed at this hotel for the third time ,we stayed 4 days before our cruise .the staff is very helpful ,outstanding service and the best breakfast .
We had a beautiful view from our hotel room and the hotel was a short walk to the old city .
We are going back in April and staying at the same hotel .
Thank you to all the staff and manager that have made our stay enjoyable

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lebanon16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, April 8, 2014
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Citadel Hotel

Property: BEST WESTERN Citadel Hotel
Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#70 Family Hotel in Istanbul
#82 Romantic Hotel in Istanbul
#133 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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