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“Great Location, Friendly Staff, Fabulous Views”

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Best Western Citadel Hotel
Ranked #203 of 1,151 Hotels in Istanbul
Certificate of Excellence
Haslett, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location, Friendly Staff, Fabulous Views”
Reviewed July 14, 2013

We had a very enjoyable stay at the Best Western Citadel Hotel in Istanbul. The staff and breakfast room view of the Marmara Sea are particularly noteworthy. The location is outstanding, right on the Kennedy Cd, at the base of Istanbul's first hill. The area is lively by day but surprisingly quiet at night. Located in the heart of the tourist area of Istanbul, many locals and residents walk along the sea to enjoy the refreshing breezes, so the hotel’s location feels very authentic.
There are good restaurants nearby. We did not try the hotel restaurant but I'm sure food and service is excellent. It's only a short walk up the hill to all the major touristy locations. The hotel is a little difficult to reach by public transport (which is generally pretty convenient), especially from the airport, but cabs are all around and the hotel can always summon one at short notice.
Up the hill from the Citadel Hotel it’s easy to find shops running the whole range from fine rug dealers to souvenir venders, also snack food and drink stalls. Everything you need for a great visit to Istanbul is within 800 feet of the hotel, however venturing a bit little further can be quite rewarding too.
Our room was clean, if a bit small. We had two beds and it was just enough space to fit our luggage. The air was cold and the water was hot. We used the minibar only to keep water cool, but it was nice to have in any case.
A note about the well documented protests: Taksim, across the Golden Horn, is the central flashpoint of these protests. Their intensity and duration very widely but Istanbulers are adaptable, if sometimes sympathetic, to the protests. The part of Istanbul around the Citadel Hotel is a world away from the demonstrations. No disturbances of any kind impacted our stay at this location.
The Citadel Hotel was the first stop in a 17 day trip to Turkey and the region for us. There simply wasn’t enough time to enjoy this hotel as much as we could have, but the amazing views, above-and-beyond staff, and ease with which you can get to and from mean we can confidently recommend this hotel to anyone, but especially to visitors exploring this ancient and beautiful city.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gavin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, General Manager at Best Western Citadel Hotel, responded to this review, October 1, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0090 212 516 23 13.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Murat Altun
Hotel Manager
BEST WESTERN Citadel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 12, 2013

I visited Istanbul with my family and stayed in this hotel for 3 nights, the room are little small but perfectly clean, best location close to all main attractions and restaurants and it facing Bosphorus Strait and Marmara Sea, Breakfast is delicious fruits, cereal, all kind of bread, eggs, juices. Free WiFi can also be accessed at the lobby and hotel room. If I ever get back to Istanbul, I will definitely stay there again

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, General Manager at Best Western Citadel Hotel, responded to this review, October 1, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0090 212 516 23 13.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Murat Altun
Hotel Manager
BEST WESTERN Citadel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 7, 2013

My wife and I stayed here for 3 weeks, heading up a study abroad group. The hotel is in a very convenient location, as others have stated. With a group of students staying two buildings down from the hotel, we have made some special requests for assistance, including space for a few classes and meetings. The hotel staff have been very accommodating to all our requests. In fact, after many decades of travel, I cannot recall a staff as helpful and unfailingly pleasant as those at the Citadel.

Breakfasts are Turkish typical but with an omelet station. The setting is on the Bosphorus, and half the rooms look out on the water. Its a great view for beginning the day. We would stay here again.

Room Tip: Ask for a Bosphorus view.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, General Manager at Best Western Citadel Hotel, responded to this review, October 1, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0090 212 516 23 13.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Murat Altun
Hotel Manager
BEST WESTERN Citadel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 5, 2013

Yes the rooms are a little small but perfectly clean and functional. Excellent value and the staff are wonderful, very friendly and amazingly helpful when one of our party had an injury. Perfect location on the Bosphorous within walking distance to the Blue Mosque, Hagia Sophia and Topkapi Palace. Great breakfast included and the bar a lovely place to sit and watch life along the Bosphorous.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickiS662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, October 7, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ras Al Khaimah, United Arab Emirates
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 1, 2013

Perfect location, view of the water and walking distance to so many places. The rooms are very tiny, but very clean and functional; plus the price was right! Parking is very limited however. I guess most guests arrive via cab. We ended up parking on the quaint cobble stone road behind the hotel essentially straddling the sidewalk. It looked awkward but did the job. So we would recommend this hotel

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boothroyd_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, October 7, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslett, Michigan
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 30, 2013

The staff at this hotel were so helpful. We were going to Israel for five days after staying here. Even though when we need to stay at another hotel when we return to Istanbul (conference venue) they let us leave our big heavy bag with them. The location is excellent. Breakfast has a gorgeous view of the sea. I highly recommend.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sternqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, October 7, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 22, 2013

The staff at the Citadel is amazing. There is someone on staff that can understand enough English to help you find what you need. This hotel looks out onto the Bosphorus and is in walking distance to the Blue Mosque and the Grand Bazaar. Not only wonderful staff but perfect location!
A full breakfast is included.

Room Tip: Ask for room facing the Bosphorus
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, October 7, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Citadel Hotel

Property: Best Western Citadel Hotel
Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#70 Family Hotel in Istanbul
#82 Romantic Hotel in Istanbul
#155 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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