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“A wonderful stay”

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Best Western Citadel Hotel
Ranked #175 of 1,171 Hotels in Istanbul
Certificate of Excellence
Reviewed February 9, 2013 via mobile

I visited Istanbul with my family and stayed in this hotel for 5 nights. The service was excellent, very responsive staff, a great breakfast, a wonderful view if Marmara sea and a perfect location in the heart of the historic location of Sultanahmet. Rooms are quite small so dont take much luggage.

Thank Magy H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 7, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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185 - 191 of 466 reviews

Reviewed February 6, 2013

We went there this summer for the second time as the first time pleased us. We chose it because of the label best western to be sure about the quality and were not disappointed at all.

First it it super well located : you can easily and quickly go to Topkapi, Ste Sophie and the Blue Mosquee by feet (5 min), very convenient.

Second the staff is very helpful, at the reception they speak a perfect english; they are all very professionnal and thoughtful, helping you anytime you ask, sorting things out if you have a problem and try to make your stay the best as possible in anyway they can. They can hail you a cab if you need, which arrives usually 2 minutes afterwards. Same in the restaurant, they are really nice.

The facilities are simple but sufficient : quite simple rooms, but everything is clean. We saw reviews about small rooms but had a 3-beds rooms and it was really okay : you only need your room to sleep a few hours... One of us had a double room which I didn't find small; besides there's no point of complaining when the view from the room is the blue mosquee itself. 2 computers with internet in the hall. Nice restaurant terrasse where you can enjoy the view over the Marmara sea while eating your breakfast (excellent continental (european) breakfast by the way with a lot of choice). We also had dinner there some nights when we were tired to go out and it was excellent as well and very good quality; and not that expensive (though the wait could be shorter).

Overall a truly good hotel for the price you pay, when looking at the location, the quality of the staff and the facilities.

  • Stayed: August 2012, traveled with family
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1  Thank Marie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this reviewResponded November 21, 2017

Dear Valued Guest Marie,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW PLUS THE PRESIDENT HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are honored that you had a pleasant accomodation experience with us .

We appreciate for your taking valuable time for writing feedback about us and our services


We are pleased & honored serving you.

We always look forward your next arrival for new opportunities for serving you more.


Sincerely Yours,

Selami Taşkın (Mr)
Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

Location: 5 minutes walking to Blue Mosque and Hagia Sophia and superb location on Kennedy Caddesi, facing the Marmara Sea.

Rooms: Definitely the smallest room I have ever stayed in. We get a double twin and I think the entire room size was maximum 9-10 sqm, including the bathroom. It was absolutely impossible to move in and to manage the luggage. Otherwise medium in terms of cleanness. Pretty comfortable twin beds, maybe a little bit smaller, anyway good sleep quality.

Breakfast: Average selection but enough as soon as you are not a feeder. Nice breakfast lobby, with views on Kennedy Caddesi and Marmara Sea.

Stuff: Very nice and extremly polite, according to the turkish hospitality.

So as soon as you are not disturb from the lack of space and come here only for sleeping, this is a good choice in terms of value.

Room Tip: If you have big luggages or plan a long journey, choose another hotel. The rooms here are too small.
See more room tips
  • Stayed: May 2012, traveled with friends
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1  Thank AndreiFilipache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded May 26, 2014

Dear Andrei,

Thank you for giving us such great feedback on Trip Advisor following your recent stay at our property. We are delighted that you enjoyed your stay with us and took the time to let us know about it. We are very glad to hear that you had exceptional experience. It motivates our team for the best service !
Once again thank you for choosing to stay at Best Western Citadel Hotel and I hope we will have the opportunity to welcome you back in the future.

Kind regards,
Aytekin Güç
Hotel Manager
Best Western Citadel Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

It's a small but very well managed hotel. The staff is efficient and courteous. The hotel and rooms are clean.Only drawback of the hotel are its small rooms - There's no space beyond the bed

Best part about the hotel is its location - just 5-7 mins walk to all the key places, blue mosque, hagia sophia, hippodrome, etc.

Room Tip: Sea facings rooms are good - with a nice peaceful view
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
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1  Thank MishaGargMehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 7, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

When I say small rooms i mean tiny, like when you open your suitcase there is no more room for you to walk.
Location is so-so, though facing the sea, you have to walk uphill to get to Topkapi and the big road makes a lot of noice. Order back-yard windows room.

  • Stayed: August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank spizker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

Stayed here in sept . Room was the smallest we have ever stayed in . Location is on the sea front and is fine if you can get a room overlooking the sea. Despite a request for one we were put in a room facing the back . Breakfast was basic but was of good quality and location was good for the blue mosque

Stayed: September 2012, traveled as a couple
5  Thank robert11111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded April 9, 2014

Dear Guest,

Thank you for sharing your comments about your stay.

We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill.

We always endeavour to offer the highest level of service and appreciate your valuable opinions.

I look forward to welcoming you soon .

Sincerely,

Murat ALTUN
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

We stayed in best Western Citadel for 5 days in December 2013 and had a very comfortable stay. The hotel is small, but very clean and well managed. It has all facilities. The sea facing front rooms have a very good view. The breakfast layout is good, the staff is helpful and the hotel is ten minutes walking from all the main heritage sights. The Christmas decorations gave a festive air to our stay.

Room Tip: Take a front view room as it faces the Marmara Sea. There is no lift so take a ground floor room if...
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kalpana2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 7, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#54 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#138 Luxury Hotel in Istanbul
Price Range: $58 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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