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“Very average. Much better choices available in Istanbul”

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Best Western Citadel Hotel
Ranked #182 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed August 23, 2012

We stayed one night at this hotel as we needed a connection for our next day flight. The hotel needs a major renovation. To be fair we were given a bad room since it was on the ground floor. Maybe the top floors are better. We checked in late and the reception was far from friendly. Which is very rare in Turkey. We chose this hotel because it had a family room for a good price. The beds though were very uncomfortable. The room was dreary and the bathrooms were old. We were happy that our stay was only for a night. The breakfast, terrace was nice though.

  • Stayed: June 2012, traveled with family
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Thank ebaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are honored that you had a pleasant accomodation experience with us .

We appreciate for your taking valuable time for writing feedback about us and our services


We are pleased & honored serving you.

We always look forward your next arrival for new opportunities for serving you more.


Sincerely Yours,

Selami Taşkın (Mr)
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 - 214 of 464 reviews

Reviewed August 20, 2012

We came here to spend two weeks for our Eid vacation. It was the whole family and they treated us as their family. The breakfasts are amazing; everything you could imagine from cereals, eggs, fresh juices, breads, olives, cheeses... You name it. The Internet is great and wifi stretches across the hotel. Plus, the view of he Bosporus is spectacular. it is just off sultanahmet so you don't get the crazy noises of late night partiers... Yet you can join them if you'd like since everything is walking distance. Taxis roam in front and are ready to take you at any time. The food on the menu is excellent and the staff is always extremely polite. We had some local friends come for dinner and they were even impressed with the food and said they would recommend the place. The best part is the friendly and attentive staff. Thanks for a wonderful stay! We will be back.

  • Stayed: August 2012, traveled with family
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Thank Queen520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2012

We just love this hotel. It will remain in our hearts as the Pink Hotel. This hotel is located on the waterfront of the Marmara Sea, one of the busiest sea lanes in the world (other than the Huang Po River in Shanghai) under whose waves lies a veritable museum of sunken hulks from battles ancient and modern. My favourite thing about this lovely little boutique hotel is the breakfast room, a glass gazebo which in the winter is warm and foggy refuge from the winter cold. It creates a romantic state of mind with which to start your day. The breakfasts are your usual Turkish fare: cold cuts of meat, to die for yoghurt, boiled eggs, bread or toast, cucumber and tomato salad and of course gallons of coffee. The accommodation at this hotel is compact but comfortable. You get what you pay for. Ask for a ground floor room if you have trouble with stairs, there are no elevators. The staff are friendly and helpful as most Turkish people are in the tourism industry. A great thing about this hotel is its location at the foot of the Old City, it is just a short walk up the hill, through winding cobbled streets with lovely old weatherboard French houses, adding to the magic of arriving at the heart of the Old City and all of its attractions.

Room Tip: If you have trouble with stairs make sure you book a ground level room because there are no lifts...
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  • Stayed: August 2011, traveled with family
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1  Thank Star707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

Pros: Walking distance to major Istanbul tourist attractions, magnificant Bosphorus view, pleasant staff.
OK: Decent breakfast, but not as good as at other hotels we stayed at during our visit to Turkey.
Cons: Smallest room/bathroom we have ever stayed in! No elevator - elderly and disabled travelers beware of rooms on upper floors! Very small lobby to meet visitors. Barely perceptable air conditioning in lobby to beat off summer heat and humidity.

  • Stayed: July 2012, traveled with family
    • Value
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Thank MLMNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this reviewResponded 1 week ago

Dear Valued Guest

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”.
We are pleased & honored serving you.
We always look forward to your next arrival for new opportunities for serving you more.
Sincerely Yours,
Selami Taşkın (Mr)
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

Wonderful hotel on Sea of Marmara and close to all attractions. Expected just a room but was pleasantly surprised to discover it was a small suite with bedroom, lounge, bathroom and balcony although rooms were quite small. All toiletries supplied plus bathrobe and slippers. Fruit basket received on arrival and water supplied daily as tap water not drinkable. Staff friendly and food good.
Found contacting hotel direct gave me best price and it included breakfast and round trip to Ataturk airport. Definitely recommend Istanbul for it's sense of history and it's contrasting areas. Beautiful

Room Tip: Sea facing rooms on main street so a bit noisy but definitely worth the view
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  • Stayed: May 2012, traveled as a couple
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Thank Smurphy903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Ön Büro Müdürü at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2012

This hotel is great if you looking for a sea view and near to all attraction a little small walk but you have to walk up a hill the breakfast is great and the staff are helpful if you book 5nights or more you get a free airport shuttle pickup and drop off which will save you 50euro

Room Tip: Choose a suite nice size have a sofa bed and double size bed but the triple room which double and si...
See more room tips
  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ehab e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

This hotel has a nice spot on the waterside. The walk around the lane ways reveals all kinds of shops and restaurants and it is not too far to the historic sights.
The view of the blue mosque from our room was great.
Yes the rooms here are small and a bit like a cruise liner size but you are well provided for.
The breakfast was wonderful and the patio area a true relaxing spot to start your mornings. I would recommend this hotel.

  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank simonr78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#54 Family Hotel in Istanbul
#81 Romantic Hotel in Istanbul
#141 Luxury Hotel in Istanbul
Price Range: $55 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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