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All reviewsmarmara seablue mosqueold citywalking distancetopkapi palaceevery morningexcellent locationbreakfast was excellentsultanahmet areaasian sideexcellent staymain attractionsmessimrluggage
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Reviewed September 15, 2011

a beatuful accomodation of high quality in an excellent location a breath away from all the important sites. The view from the rooms window breath taking and the visitors had the feeling of standing of a ship's deck. The stuff waw more than friendly, the receptionist Mr. Turker showed an unexpected tolerence to the hundreds of questions we posed to him.Even thow we travelled on our own the hotel its self made as feel so secure and so welcome!!!! Every time we returned to the hotel i felt as i was returning home!!!! One thing is for sure that next time i will visit my beloved Instabul i was stay at home, at Citadel.

Room Tip: pick up the rooms with the view.
  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Thank argiro c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2011

Best Western Citadel in Istanbul is one of the nicest hotels I´ve ever stayed at. The hotel is situated on the border to Marmara-lake so the view from the room and restaurants are absolutely beautiful, you even see Asia from there.
The staff are VERY friendly and forthcoming. Nothing was impossible or boring to deal with for them. Every matter was taken care of with a smile.
Our room was a bit small for three ladies but worked. The cleaning was good, we even had some extra scrubs to take home.
Breakfast was good, though we were a bit careful to try everything. If you want they will cook you an omelette or make a waffle. Fresh fruit is served as well as bread and youghurt.
I will really recommend this hotel, I enjoyed every minute!

  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Thank Susanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2011

Best Western Citadel has excellent staff like Mr.Meshut. they take care of u very well.The location is amzing.It is around 5mins to blue mosque and few more mins to Hghya sophia.it takes 15 mins to Topkapi palace.it takes few mins to reach the bus stand and the metro station.the food is very good.the break feast has a variety of bread salads etc.I would recommend this hotel for people who come to Istanbul for a family holiday

  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Enayet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2011

for the second time we choose to stay in citadel hotel, its location near to blue mosque, topkapi and ayasophia with great sea view rooms.

the hotel is relatively small it give it high privacy
Staff are very caring and helpful we really enjoyed our vacation in this hotel.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank taghreed_ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2011

A room was available when we arrived a 9am and even though it was an seaview upgrade we were given it at the booked price. As I had read in other reviews, the room was small but it had all the necessary amenities and was very clean.

The included breakfast included more than anyone could eat and was delicious. The front desk staff was most helpful. In addition, the taxi office is around the corner so they can call one at any time and they arrive within minutes. All taxi fares they quoted were accurate. They even helped get directions to a site which was off the beaten path by pulling up a ggole map and shoing the taxi driver.

The hotel faces the Mamara and is across from a beautiful park. It took us only 10 or 15 minute to walk to the Blue Mosque, Hagia Sofia and Topkapi Palace. Restaurants and shop was plentiful along the whole walking route.

The only caution to guests is that there is no elevator. But it is only three floors.

If we are ever able to return to Istanbul, this would be our first choice.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank hjwinokur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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