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“Conrad Istanbul”

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Conrad Istanbul Bosphorus
Ranked #67 of 1,178 Hotels in Istanbul
Certificate of Excellence
Reviewed July 18, 2013

This hotel is beautiful with a commanding view of the Bosphorus, friendly service, excellent accommodations and cleanliness, nice concierge lounge with fabulous inside and outside views and well stocked with food and drink. The hotel is somewhat apart from the center city, so you need to use taxis a lot. They are always available and reasonably priced. The concierge desk in the lobby was most helpful.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank Toby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 26, 2013

Dear Guest,
Thank you very much for this candid feedback and for your custom.
I thank you once more for choosing the Conrad for your stays in Istanbul and remain at your disposal for any assistance you may require in the future.
Kind Regards,
Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 - 1,119 of 2,378 reviews

Reviewed July 16, 2013

Our two nights with the Conrad were booked through our Tour company: maybe that accounts for a rather average result for a hotel that reputedly hosts presidents! We moved from six nights in a four star hotel in Sultanahmet (the Golden Horn) that really exceeded our expectations and we were surprised at the really poor standard of presentation in our room on Level 3 at the Conrad. A sloppy paint job that left areas of exposed old paint, bed bases showing heavily worn and soiled fabric, old and stained fittings and lifting wall paper all contributed to a feeling we were staying in a two star establishment. The established response from management is that the hotel is in the midst of renovations. But renovations in no way excuse the faults we mention above. Fortunately standards of service and the breakfast suggest that if these problems with rooms were to be fixed, guests might be confident of enjoying their stay. However, at the moment unless you can command the best room I would have to warn against booking at the Conrad.

Room Tip: Stay here if you can demand only the best room.
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  • Stayed: June 2013, traveled as a couple
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Thank WandanaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 26, 2013

Dear Guest,

First of all I would like to thank you for having chosen the Conrad for your recent stay.

Thank you for taking the time out to post a review about our hotel.
I would like to inform you that we have carefully read your comments regarding the inconveniences you have experienced during your last stay.

As your remarks are most valuable to us since they help us to identify those weaknesses where excellence of service is not being honoured.

I sincerely hope that we will have another occasion to rectify this for you.

I remain at your disposal for any further assistance you may require.

Kind regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

My wife and I stayed at the Conrad Hotel Istanbul for three nights in July 2013. In terms of location, service, room quality, food quality, and overall satisfaction, each night was better than the previous one. If you're traveling to Istanbul for business or pleasure, you absolutely must consider the Conrad.

As a Hilton Honors Gold member, I was upgraded to a suite on the Executive Floor with access to the wonderful Executive Lounge. The views from the lounge's 15th floor roof deck were magnificent, and the lounge was well-stocked throughout the day with juices, coffee, finger foods, and wine and beer in the evening. Sitting on the deck, sipping a chilled glass of surprisingly good Turkish white wine whilst listening to the evening Call for Prayers was one of the highlights of our stay at the Conrad.

In terms of customer service, the Conrad staff went out of their way to meet our requests. Extra pillows? Delivered in ten minutes. Forgot your toothpaste? Tube on the way, madam. Access to the gym? The cardio center is open 24 hours for our guests. Coffee refill at breakfast? Done.

Superlative service differentiates the Conrad from most hotels I've stayed at internationally (and that's a very long list). To wit: I accidentally left a Thomas Pink shirt hanging in the closet at the Conrad. I discovered the loss two days after we checked out en route to Gallipoli and Cannakkale. When we returned to the hotel a week later, I inquired--forlornly--about the shirt. Lo and behold, the shirt was delivered to my room--laundered and pressed--within an hour.

Congrats, Conrad Hotel Istanbul, for getting service right. Your compatriots in America could learn a lesson or two from your attentiveness, friendliness, and value.

Room Tip: Ask for a room overlooking the Bosphorus--the views North to the Golden Horn are as spellbinding as...
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  • Stayed: July 2013, traveled as a couple
    • Value
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Thank brucemendelsohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 26, 2013

Dear Guest;

First of all I would like to thank you for having chosen the Conrad for your stay in July
.
Thank you for taking the time out to post a detailed review about our hotel, your feedback and comments allows other reviewers to get an insight about our hotel and our services.

I am very pleased to hear that all our services were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.

I look forward to welcome you back in not a too distant future to the Conrad Istanbul.

Regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

As a Hilton Diamond member, we received a very nice upgrade to the executive floor and a nice room. The room hasn't been update yet, but it was still nice to be just a few steps away from the executive lounge and it's beautiful view, snacks, and drinks. Breakfast in the lounge was limited, and we weren't offered to have breakfast in the regular restaurant, as we have been able to do so in other Hilton properties. The hotel staff we dealt with, other than one of the concierge's in the lounge were all extremely nice and helpful. The outdoor pool area is also very nice.

The hotel location is a little far from the main areas, but we managed to take the tram to Sultahnamet and other areas. We would definitely consider staying here again.

  • Stayed: June 2013, traveled with family
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1  Thank CGriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 26, 2013

Dear Guest;

First of all I would like to thank you for having chosen the Conrad for your stay in Istanbul.

Thank you for taking the time out to post a review about our hotel, please be assured that your comments have already been shared and noted.

I look forward to welcome you back in not a too distant future to the Conrad Istanbul.

Regards,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

I spent three nights here, and never left the hotel one of those days because of unrest in the city. Staff members were unfailingly gracious and helpful. View across the city was spectacular! I would recommend it without hesitation.

  • Stayed: May 2013, traveled with friends
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1  Thank Provence73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 26, 2013

Dear Guest,

Thank you for taking the time to send your comments.

We are glad to see that you had a satisfactory experience in our hotel.

I have shared your comments with the team and this will motivate all of us to keep working in order to fulfil the expectations of our guests.

We look forward to welcoming you in the near future,

Sincerely
Iňigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Spent 4 weeks at the Conrad whilst in Istanbul on business. Good hotel for the business traveller or tourist. Rooms are Ok, the refurbuished ones are better than the originals. Refurbishment is in progress (June 2013) but no noise issues (apart from the mosque nearby). Views from the restaurant and club floors across the Bosphorous are spectacular. Breakfast is excellent. The hotel is a bit away from the old town, although a quick cab ride to the tramway and then the tram is an easy way to get there.

Room Tip: Go for the refurbished rooms
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  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sydney2031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 9, 2013

Dear Guest,
Thank you very much for this candid feedback and for your custom.
I thank you once more for choosing the Conrad for your stays in Istanbul and remain at your disposal for any assistance you may require in the future.
Kind Regards,
Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed July 2, 2013

We had a very pleasant stay-stayed a total of 3 nights. Room very comfortable although bathroom on the small side. Safe in awkward spot in wardrobe. Had to get down on hands and knees to use it. Door faced sideways which made it difficult to key in locking and unlocking codes. Big selection of everything at breakfast. Staff very accomodating. Walking distance to public transport. Would stay again

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inigoarruti, Manager at Conrad Istanbul Bosphorus, responded to this reviewResponded July 9, 2013

Dear Guest,

Thank you very much for sharing your constructive comments with us which will all be addressed with the renovation.

Looking forward to welcome you back at Conrad in not too distant future.

Kind Regard,

Inigo Arruti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Istanbul Bosphorus

Address: Cihannuma Mah Saray Cd No 5, Istanbul 34353, Turkey
Phone Number:
Location: Turkey > Istanbul > Besiktas , New City / Taksim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Luxury Hotel in Istanbul
#58 Family Hotel in Istanbul
#60 Business Hotel in Istanbul
#116 Romantic Hotel in Istanbul
Price Range: $116 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Istanbul Bosphorus 5*
Number of rooms: 553
Official Description (provided by the hotel):
Boasting a perfect location between 2 continents, indulge in a stay at Conrad Istanbul Bosphorus and discover yourself at one of the world's most alluring destinations. At the very centre of the city, yet far away from the hustle and bustle, Conrad Istanbul Bosphorus's totally new rooms and suites allow for the highest standard of relaxation, complete with personalised comfort and services. Savor Mediterranean cuisine at Manzara, take in the view of the Bosphorus while lounging at the Summit Bar. Relax with Spa treatments, enjoy a revitalizing workout in the brand-new health club and clay tennis courts. ... more   less 
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Also Known As:
Conrad Istanbul Hotel Istanbul
Istanbul Conrad

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