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“Not bad” 3 of 5 bubbles
Review of Hilton Istanbul Bosphorus

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Hilton Istanbul Bosphorus
Ranked #128 of 1,121 Hotels in Istanbul
Kiev, Ukraine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not bad”
3 of 5 bubbles Reviewed February 24, 2014

We stayed here for 2 nights and the only reason why we chose this hotel was the name of it. But it didn't meet our expectation. When you travel to the Hilton, you expect the hight standard of hospitality. When we entered to the hotel there wasn't any bell boy to help to carry our luggage.Then, the girl (guess, she was from the spa center, as she didn't introduce herself) who, was sitting in front of Reception, "pushed" to us the price list of spa...sorry, but this is not what you are expecting entering to the Hilton.The reception's staff was not friendly. When you pass Reception, nobody say you "hi", "how is your stay", so we greeted them.The hotel in general is very nice and clean. The location was very good. The room we stayed in, was large and clean, and we had a wonderful view to Bosphorus. Also we had a problem with the toilet and we informed Reception twice about that and ask them to send someone from technical to fix it, but nobody came during the stay. The restaurant was very clean and the staff was friendly and polite. The Breakfast correspond to Hilton standards. We would like to come back again, but to see warm hospitality.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mila L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 28, 2014
Dear Guest,

Thank you for choosing Hilton Istanbul Bosphorus during your stay in Istanbul and for taking the time to share your constructive feedback with other TripAdvisor travellers. I am happy that you were pleased with our rooms and splendid views, the up-town location, and that you were very well treated by our breakfast team.

We honourably value all your comments as we try to learn from each one of them in order to improve along the way and continually meet the requirements of our guests. Having said that, please accept my sincere apology for not offering you the excellent service that you deserve and that we strive to offer to our valued clients. I will share your comments with our team in order to refine our welcome experience.

We truly hope that you will give us the chance to make it right for you next time when you’re in Istanbul, please feel free to contact me prior to your arrival to ensure that I can meet and welcome you personally.

Yours sincerely,

Andre Borg
Hotel Manager
Hilton Istanbul Bosphorus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,399 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (503)
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  • English first
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English first
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

Hotel's view and staff is great. Room was quite big and view is breathtaking. Room service is quick and delicious. Special thanks to Mr. Erdinc and Osman were the epitomes of warm hospitality. Keep up the good work!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Selen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 25, 2014
Dear Guest,

Many thanks for choosing Hilton Istanbul for your stay and for your valuable feedback.

It was a great pleasure to read of your satisfaction with the Hilton Istanbul on your stay with us.

I look forward to welcoming you once more to Hilton Istanbul in the near future.

Best regards,

Andre Borg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
83 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed February 20, 2014 via mobile

Stayed a total of 3 nights on a company incentive trip.

Room is big, with spacious balcony though a little dated.

Even though our group consisted of a few hundred people, the servers during breakfast and lunch were able to handle the massive number of people well, kudos to them.

The only grouse I had was the speed of the lift, especially when there are so many people involved.

Location is quite well situated, about 15 min to Taksim Square.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OrangeWhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 22, 2014
Dear Guest,

Thank you for choosing to stay at the Hilton Istanbul and for taking the time to share your feedback on Tripadvisor.

It was a pleasure to read of your satisfaction with the Hilton Istanbul on your last stay with us.

We greatly appreciate your kind feedback regarding your experiences. It is our intention to see that each and every stay meets or exceeds your expectations.

I look forward to welcoming you once more to Hilton Istanbul in the near future.

Best regards,

Andre Borg
Hotel Manager
Hilton Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

It's excellent hotel. I was on a business trip for 4 days. Vast and fresh breakfast - restaurant facing Bosphorus. It's a big hotel with lovely pool. It has outdoor and indoor pool. The hotel is surrounded with nature, trees, so that you can enjoy there. Staff is helpful. Rooms are clean enough. The beds are soft and comfy. The location is great - 10 or less minutes to Taxim square. Just be careful with the traffic in Istanbul, everybody is driving without rules and in every direction. Also, if you visit Istanbul for the first time, please bear in mind that to go to the airport you need 3 hours at least, the traffic is terrible. I would recommend this hotel for every occasion and every type of traveller.

Room Tip: Depend on what you like, you can ask a room in the upper floors facing the Bosphorus - lovely, or if...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristina2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 22, 2014
Dear Guest,

Many thanks for choosing Hilton Istanbul for your stay. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Hilton Istanbul on your last stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

I look forward to welcoming you back soon.

Yours sincerely,

Andre Borg
Hotel Manager
Hilton Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 13, 2014

Had a rocky start to my five night stay at Hilton Istanbul when told at check in I’d been upgraded to a Bosphorus view room even though I’d booked a Bosphorus view room. Then told I’d been upgraded to an Executive room. Sounded good until I got to the room and found that instead of the king room that I’d booked, I’d been given a twin. Nothing else was available that evening so I begrudgingly accepted it although I made my displeasure clear. Profuse apologies the following day from management who then changed the twin beds in my room to a king. From then on things went well. Fantastic position within walking distance of Taksim Square and public transport. Great breakfast spread in the Executive Lounge with excellent views of the Bosphorus. This hotel is rightfully very proud of its long history and extensive list of celebrated past guests. After the initial hiccup, the staff went out of their way to ensure I enjoyed my stay.

Room Tip: Bosphorus view and/or Executive rooms are worth the upgrade
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  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 22, 2014
Thank you very much for your knd feedback regarding your recent stay at the Hilton Istanbul.

We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards. I wish to apologize once more to you for the inconvenience regarding room and bed type. We place great value in your custom, and your continued relationship with Hilton, I would be very happy to meet with you personally on your next visit and I will personally ensure that you receive the level of comfort and service you are accustomed to at Hilton.

I look forward to welcoming you once more to Hilton Istanbul in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Kind regards,

Andre Borg
Hotel Manager
Hilton Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed February 3, 2014 via mobile

Stayed for five nights on business trip. Although the hotel may seem outdated and old fashioned, the customer service was excellent, all staff were polite, courteous. Particularly thanks to Ms Fatma and her team at the restaurant for taking care of me and my guests. The room was large enough with very comfy bed.

Stayed January 2014, traveled on business
Helpful?
1 Thank sellocello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 20, 2014
Dear Guest,

Many thanks for choosing Hilton Istanbul for your stay and for taking the time to share your experience on Tripadvisor. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It was a pleasure to read of your satisfaction with the Hilton Istanbul on your last stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

I look forward to welcoming you once more to Hilton Istanbul in the near future.

Best regards,

Andre Borg
Hotel Manager
Hilton Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
154 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed February 1, 2014

Hilton Istanbul was buit during the 70s but keeps some charm. Rooms are big , bathrooms alittle outdated but at least you do not have to be an engineer to figure out how does the shower work. I had a Bosphorus view room, but ithe view did not impressed me. The smaller Hilton Park has better views and so has the Swisshotel.
Breakfast buffet has a really wide choice both Turkish and international. There is an excellent lebanese restaurant with outstanding mezze and a more than corract Chinese restaurant at the premises. The swimming pool and spa are quite good, but a long and cold corridor is the usual way to reach it: make sure you are well covered during the winter days and avoid walking there in shorts and T-shirt. The staff is friendly and they have a good English command. The hotel in general keeps the chain standards and it is very close to the Taskim area.

Room Tip: Not worth to pay for a Bosphorus view.
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fran07Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreBorg, General Manager at Hilton Istanbul Bosphorus, responded to this review, February 20, 2014
Dear Guest,

Thank you very much for choosing to stay at the Hilton Istanbul and for taking the time to share your recent experience with us. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

It is our intention to see that each and every stay meets or exceeds your expectations. Your valuable feedback is much appreciated and will be very useful for our improvement plans.

I look forward to welcoming you once more to Hilton Istanbul in the near future.

Yours sincerely,

Andre Borg
Hotel Manager
Hilton Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Istanbul Bosphorus

Property: Hilton Istanbul Bosphorus
Address: Cumhuriyet Cad. Harbiye, Sisli, Istanbul 34367, Turkey (Formerly Hilton Istanbul)
Phone Number:
Location: Turkey > Istanbul > Sisli , Harbiye
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Istanbul
#96 Luxury Hotel in Istanbul
#97 Romantic Hotel in Istanbul
#105 Family Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Istanbul Bosphorus 5*
Number of rooms: 499
Reservation Options:
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Also Known As:
Hilton Istanbul Hotel Istanbul
Hilton International Istanbul
Istanbul Hilton International

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