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Hilton Istanbul Bosphorus
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Reviews (2,787)
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1,521 - 1,526 of 2,787 reviews
Reviewed October 4, 2012

Built in the fifties, the Istanbul Hilton is justly proud of it's heritage. With pictures of famous guests and black and white pictures of the original opening they make much of it being the first 5 star hotel in Istanbul.

Unfortunately, you get the feeling that it's in need of renovation - not just the tired rooms and decor but more importantly in the attitude of the staff who work there. They exude the 5 star arrogance but without the 5 star quality of service: check-in was slow and offhand, the concierge was very grumpy when he realised that we weren't going to book a tour but just needed some help booking a restaurant of our choice and so on.

Much has been made of the location in other reviews: yes, it is quite a long way away from the old city and attractions and yes, it is handily place for Taksim Square and therefore the metro and funicular. In short, if you're either ok with walking and finding your way around the public transport OR you're happy to spend time in taxis and have nerves of steel), its a fine location.

Other reviews also made comment about nighttime noise on the Bosphorous view side. Its true. There's a very loud - that's VERY VERY LOUD - disco that goes on till midnight Saturday, Sunday and Monday nights. You can hear it on the fourth floor through double glazing,

The exec lounge is stunning. Less stunning were the ill behaved children running around and making it distinctly unlouge-like.

So, Hilton, please get off your laurels about your glamourous past and lets have a little glamourous present instead.

  • Stayed: September 2012, traveled as a couple
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Thank chippy_the_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainerG, General Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded October 13, 2012

Thank you very much for taking your time to share your kind comments on Tripadvisor.

I regret to see that we were not able to meet your expectations in a number of aspects of your stay. We appreciate your valuable feedbacks. I also thank you for your kind suggestion regarding renovation. I would like to inform you that we continuously carry out maintenance works to ensure the comfort of our guests, but would appreciate your suggestions.

I am very sorry to learn of the inconvenience that you have experienced regarding the kids at the Executive Lounge. The issue has been addressed and we hope that next time you will enjoy a silence lounge when the number of kids are increased due to summer season. I am also very sorry to learn of the inconvenience that you have experienced regarding the noise coming from outside. We are very sensitive about stopping the music in the outdoor areas before midnight. We assume that you have been disturbed by the music coming from neighboring night clubs. Needless to say, we are working very hard with the local authorities trying to limit this noise.

We can only hope that we will have the opportunity to welcome you back soon, during which we will have the chance to offer you our improved service, quality and Turkish hospitality.

Yours sincerely,

Rainer Gieringer
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

Great facilities, great location, great view of the Bosphorus, impeccable service and the large swimming pool is ideal for exercising. Beautiful gardens surround the hotel and it is on a hill top so you feel very spacious. Easy access to the Tram through Taksim Square or a 15 min walk down to the Bosphorus and the Dolmabache Palace.

Room Tip: Make sure you face the Bosphorus
  • Stayed: September 2012, traveled on business
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Thank ddelagarza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainerG, General Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded October 13, 2012

Thank you for your valuable feedback.

I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

Looking forward to welcoming you back soon.

Best regards,

Rainer Gieringer
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

We visited Istanbul on the 2nd of August and we stayed there for 4 nights. Our stay was just like a dream, everything went perfect, the staff were very nice with us, the variety of breakfast was very wide. We would like to point out how beautiful and clean was our room with a breath taking view of the Bosphorus. The concierge was always willing to help us; everyday the staff greeted us with a smile which made us feel happy and welcomed at the property. The room service was just outstanding, we had a delicious dinner at our balcony with a beautiful view. Istanbul was our last summer holiday destination and it was just a perfect ending at a marvellous hotel. However, we would like thank Cagri Beser the Duty Manager for all his help to make our stay be memorable! We will certainly come back to Hilton Istanbul!:)
Thank you soooo much!!:)
Fruzsina Lucia Boros and Zoltán Szabó

  • Stayed: August 2012, traveled as a couple
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Thank Fruzsina Lucia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainerG, General Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded October 13, 2012

Thank you for your kind feedback.

I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

We are looking forward to welcoming you back soon.

Best regards,

Rainer Gieringer
Hotel Manager
Hilton Istanbul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

The location of the Hilton in Istanbul is amazing with breath taking views of the Bosphorus. This should make this hotel one of the favourite hotels in Istanbul. However, the hotel is in dire need of a major renovation.

The rooms are basic and look shabby and need to bring them in to the modern age as far as refurbishment and comfort.

The staff, are not as friendly as one would expect from hotel staff these days! If you compare between the staff in the Hilton to their counterparts in the Four Season for example, it is as far as night and day. Service, attitude, and roles of staff in making the guests experience more memorable needs a major training and investment by the management, in my opinion.

Food is good, but the hotel needs to have a major restaurant name that has a major appeal considering the fantastic location and views it has.

Room Tip: Bosphorus View rooms are amazing, if you can get one!
  • Stayed: September 2012, traveled with friends
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Thank Basim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainerG, General Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded October 13, 2012

Thank you very much for taking your time to share you valuable feedback on Tripadvisor following your recent visit to Hilton Istanbul.

We appreciate your kind comments and I also thank you for your kind suggestion regarding renovation. I would like to inform you that we continuously carry out maintenance works to ensure the comfort of our guests, but would appreciate your suggestions.

I am very sorry to learn of the inconvenience that you have experienced regarding the attitude of our team members. Please rest assured that necessary trainings have already been in place and all necessary precautions have been taken in order to prevent similar problems from reoccuring.

We hope that we will have the opportunity to welcome you back soon.

Yours sincerely,

Rainer Gieringer
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

I visited Istanbul from Sept 10-16, 2012 with my wife and four year old son. The weather was perfect during our entire stay. The grounds and pool facilities at the Hilton were excellent. I also found the staff to be courteous and friendly. The restaurant food was of good quality as well. My only negative comment would be that the rooms were a bit dated and tired looking. Definitely not worth the €367/night that we paid! The sister Conrad property in Istanbul is much better.

  • Stayed: September 2012, traveled with family
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1  Thank Samuel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainerG, General Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded October 13, 2012

Thank you for your kind feedback.

We appreciate your valuable comments. I am delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.

I would like to inform you that we continuously carry out maintenance works to ensure the comfort of our guests, but would appreciate your suggestions; and the rates offered at the hotel and its partner companies are comparable with other, similar facilities in Istanbul and may vary depending on demand.

We sincerely hope to welcome you back soon.

Best regards,

Rainer Gieringer
Hotel Manager
Hilton Istanbul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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