My sister and I had a great time at the Elanaz Hotel. The staff at the Elanaz exemplifies great customer service. The staff was helpful, accommodating and solicitous. The room was comfortable and clean. I received heart shaped cookies and a flower for Valentine's Day. Breakfast was good, fresh and had variety. I enjoyed crepes, waffles, orange juice and homemade pastries just to name a few items.
The customer service at the Elanaz is genuine. After booking my reservation, I had a change to my travel plans. The company that I booked my hotel reservation through was not very helpful in modifying my reservation after I missed the cut off date for changes or modification. I contacted the Elanaz Hotel via email directly and communicated with Mr. H. Erdem Gökmen. He was gracious and kind. Although he was not obligated to, he sold the dates that I no longer needed and saved me money for nights that I would no longer be staying at the hotel.
I am so glad that I was able to stay at their hotel at the beginning and end of my trip. Staying at the Elanaz Hotel was the best accommodations that was encountered during my vacation! They are a short distance from the tram, the water, shopping and many restaurants.
I would gladly stay here again.
Job well done!
Thank you, from Valerie and Rosemary.
- Official Description (provided by the hotel):
- Elanaz Hotel is a family hotel in the heart of the old town İstanbul. It offers a very warm athmosphere with a boutique touch. You can enjoy your stay with a beautiful view of the old city and Bosphorus. You may drink your coffee with homemade pastries. Elanaz is different because it is built and designed with elegant taste for your precious time spent in Istanbul. It is different because its only concern is to make you to look forward to your next visit. With our turquise hospitality, we are here to welcome you in our hotel. We are family. ... more less
- Reservation Options:
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