Stayed at this hotel for three nights on business trip in Sept 2013. Hotel is new and modern, but as pointed out by other reviews, the area is slap bang in an industrial area so nowhere to go or anything to do in the location.
Despite staying in their "Deluxe Room" I found that after 1st day when returning to the room it had not been serviced. I called reception the following morning to report this and they abruptly said "yes, OK, will be serviced today" and then hung up. On returning to room on second afternoon found that the room was still not serviced! Again called reception and this time requested it was serviced straight away, only to get the same rude and abrupt attitude and phone being hung up immediately. After returning to the room that night found that they still had not serviced the room! With a very early departure needed, the next morning, I had only damp towels left and no bathroom amenities left so had to endure a 4:30am shower with nothing more than the tiny hand wash soap tablet left to use and by now very damp soggy towels.
On checkout at 5:15am and making a formal complaint to the man on the reception desk, he could only shrug his shoulders and just mumble that he could do nothing. He could also not provide any customer complaint form or even something as basic as a comments form. He wasn’t even interested in making a single note of the complaint nor prepared to provide me with the corporate customer service contact details and even worse, would not even write down my name and contact details for the hotel to contact me. After getting totally exasperated with his inability and utter unwillingness to assist on even the most primitive of basis, on requesting a more senior manager, a slightly dishevelled man arrived who seemed to have virtually no English, after a few seconds he just walked off and slumped back to the side of the counter leaving the original man on reception to keep presenting the full bill!!!
The staffs attitude and total arrogance and ignorance was appalling, in many years of travelling on business I've seldom come across such discourteous and quite frankly abysmal staff in a hotel that presents itself as 5 start premium establishment with room rates to match!!!
Do not be fooled by the website and images. It’s all a very thin veneer covering an otherwise horrible establishment I’d never wish to have the misfortune to step inside of ever again. Be warned….. If you have the misfortune to stay there and have an issue with anything whatsoever, rest assured in any of the hotel staff not giving the slightest dam.
Considering that their hotel name contains the word 'business' in the title it fails to provide any breakfast service until 7:00am, typically hotels aiming at business travellers start at around 6:00am or even earlier some times. The three elevators to serve all 16 floors are totally inadequate, they are slow and just cannot cope during the mornings and evenings. If you must stay there be prepared for a long wait for one to eventually arrive and a tight squeeze with everyone trying to get in on almost every floor. Much quicker just to take the stairs!!!!!
- Official Description (provided by the hotel):
- Striking a balance between quiet, restful retreat and a vibrant business destination, Titanic Business Bayrampasa offers a pleasant hotel stay in the central business district of Istanbul.Just a few minutes’ walk from our 5 star Istanbul hotel, guests can access public transport points, the gateways to all of the sights and attractions of the city. It is just a 20 minutes drive to Istanbul Ataturk Airport, Sultanahmet, Taksim and just a 5 minutes drive to the upscale shopping mall, Forum Istanbul.The 331 modern and stylishly furnished 5 star Istanbul hotel rooms offer the perfect ambiance for both concentrated work and undisturbed relaxation and the contemporary Alesta restaurant beckons you to enjoy a delicious buffet breakfast in an airy and inviting atmosphere with warm décor and pool views. For your evening pleasure, savor contemporary Italian cuisine in a classically elegant setting at the rooftop La Paglia and enjoy your drinks in our chic panoramic bar.For an invigorating lift, the glass-roofed, light-filled, 3500 sqm wellness area includes indoor and outdoor swimming pools, a state-of-art fitness center and spa facilities.Our Bayrampasa hotel also offers the ideal setting to host meetings, conferences and events with our 15 function rooms with natural light ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Agoda, Travelocity, Cheap Tickets and HotelQuickly so you can book your Titanic Business Bayrampasa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.