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“Modern hotel ruined by most dreadful, rude and ignorant staff”

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Titanic Business Bayrampasa
Ranked #168 of 1,150 Hotels in Istanbul
Certificate of Excellence
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Modern hotel ruined by most dreadful, rude and ignorant staff”
Reviewed September 10, 2013

Stayed at this hotel for three nights on business trip in Sept 2013. Hotel is new and modern, but as pointed out by other reviews, the area is slap bang in an industrial area so nowhere to go or anything to do in the location.

Despite staying in their "Deluxe Room" I found that after 1st day when returning to the room it had not been serviced. I called reception the following morning to report this and they abruptly said "yes, OK, will be serviced today" and then hung up. On returning to room on second afternoon found that the room was still not serviced! Again called reception and this time requested it was serviced straight away, only to get the same rude and abrupt attitude and phone being hung up immediately. After returning to the room that night found that they still had not serviced the room! With a very early departure needed, the next morning, I had only damp towels left and no bathroom amenities left so had to endure a 4:30am shower with nothing more than the tiny hand wash soap tablet left to use and by now very damp soggy towels.

On checkout at 5:15am and making a formal complaint to the man on the reception desk, he could only shrug his shoulders and just mumble that he could do nothing. He could also not provide any customer complaint form or even something as basic as a comments form. He wasn’t even interested in making a single note of the complaint nor prepared to provide me with the corporate customer service contact details and even worse, would not even write down my name and contact details for the hotel to contact me. After getting totally exasperated with his inability and utter unwillingness to assist on even the most primitive of basis, on requesting a more senior manager, a slightly dishevelled man arrived who seemed to have virtually no English, after a few seconds he just walked off and slumped back to the side of the counter leaving the original man on reception to keep presenting the full bill!!!

The staffs attitude and total arrogance and ignorance was appalling, in many years of travelling on business I've seldom come across such discourteous and quite frankly abysmal staff in a hotel that presents itself as 5 start premium establishment with room rates to match!!!

Do not be fooled by the website and images. It’s all a very thin veneer covering an otherwise horrible establishment I’d never wish to have the misfortune to step inside of ever again. Be warned….. If you have the misfortune to stay there and have an issue with anything whatsoever, rest assured in any of the hotel staff not giving the slightest dam.

Considering that their hotel name contains the word 'business' in the title it fails to provide any breakfast service until 7:00am, typically hotels aiming at business travellers start at around 6:00am or even earlier some times. The three elevators to serve all 16 floors are totally inadequate, they are slow and just cannot cope during the mornings and evenings. If you must stay there be prepared for a long wait for one to eventually arrive and a tight squeeze with everyone trying to get in on almost every floor. Much quicker just to take the stairs!!!!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank BusinessTravellerxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Geneva, Switzerland
Level 6 Contributor
175 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 5, 2013

I spent 5 nights at this hotel; my workshop was held at the hotel and in the afternoons I enjoyed the Olympic size outdoor pool and great fitness center. Once rush hour traffic died down one can easily get a cab into the centre of town for 16-20 Turkish Lira. One thing to be aware of is that the hotel is in the middle of an industrial section with NOTHING around. You cannot find a single thing to do in the neighborhood, so be sure to keep this in mind when booking. I'm sure they've got great deals, and the place is new, clean and efficient. Worth going to the 17th floor for the view and restaurant -- but head into town for sightseeing and enjoying the REAL Istanbul.

Room Tip: I got a corner room on the 7th floor with views out of two sides and it was good.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtravelertrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, United Kingdom
Level 6 Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 27, 2013

If you have a business trip in Istanbul anywhere near this hotel , then this is the place to stay. Its new, clean, spacious, great value. Features indoor and outdoor pool ....... will stay again for sure.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATYeung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 26, 2013 via mobile

The hotel itself is very nice, except I stayed here on a business trip/ short break and the business centre dosent exist. There are rooms for large groups but try and find a printer you can use, there are two public PCs in the lobby. The business centre on the 2nd level seems to be permanently closed. The staff on the front desk are indifferent, the females just plain rude to my wife and I, the girl on the door of the breakfast diner warned us she would remember us when we opted to sign for breakfast each day rather than pay up front. I won't be staying here again.

Stayed August 2013, traveled on business
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Southern Finland, Finland
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 16, 2013

This hotel is nice, well designed. We stayed for one night. We had really enjoyed our stay here.The room is modern, clean and comfortable. Nice bathroom, there is a through window between the bedroom and the bath room, but you can close it. Very good WiFi connection and it is free, air-conditioning working good.
The restaurant is at A1 floor (2 or 3rd floor), beside the pool and the gym, nice view. A lots of variety available for breakfast.
The service was good.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kier8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Responsible at Titanic Business Bayrampasa, responded to this review, August 19, 2013
Dear Titanic Guest,

Thank you for taking time to share your feedback on TripAdvisor following your accommodation with us in August.

We are very glad to hear that we were able to meet your expectations during your accommodation and to see you off with nice memories from our hotel.

On behalf of the whole team, we kindly appreciate for your valuable comments, which are very important for us to analyse our services as well as to achieve and maintain service excellence.

We hope we will have the pleasure of welcoming you again at Titanic Business Bayrampasa in the nearest future.

With our warmest regards to Espoo,

Muruvvet Erkurt
Guest Relations Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 13, 2013

Had great experience at this business hotel. The meeting rooms are very roomy and comfortable. The rooms are very modern and contemporary. The hotel is very well accessible to all the attractions from the nearby metro station. The breakfast is royal with so many choices to choose from. Also their lunch, turkish snacks, coffee, etc. throughout the day is excellent. The techno gym and the equipment are so modern. By the way don't miss their Turkish spa.

Stayed May 2013, traveled on business
Helpful?
Thank My_Bos_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Responsible at Titanic Business Bayrampasa, responded to this review, August 15, 2013
Dear Titanic Guest,

Thank you for taking time to share your feedback on TripAdvisor following your accommodation with us in May.

We are very glad to hear that we were able to meet your expectations during your accommodation and to see you off with nice memories from our hotel.

On behalf of the whole team, we kindly appreciate for your valuable comments, which are very important for us to analyse our services as well as to achieve and maintain service excellence.

We hope we will have the pleasure of welcoming you again at Titanic Business Bayrampasa in the nearest future.

With our warmest regards to Boston,

Muruvvet Erkurt
Guest Relations Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

We spent 10 days in this hotell. it is an excellent hotel. Especially people at gym/training center are very cooperative. Breakfast was good and the rooms were nice and good. Room-cleaning-service was excellent They offer a free shuttle bus service to Taksim square.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aftaboslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Titanic Business Bayrampasa

Property: Titanic Business Bayrampasa
Address: Yenidogan mah. Erciyes Sokak No:7 | Bayrampaşa, Istanbul 34030, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #168 of 1,150 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Titanic Business Bayrampasa 5*
Number of rooms: 331
Official Description (provided by the hotel):
Striking a balance between quiet, restful retreat and a vibrant business destination, Titanic Business Bayrampasa offers a pleasant hotel stay in the central business district of Istanbul.Just a few minutes’ walk from our 5 star Istanbul hotel, guests can access public transport points, the gateways to all of the sights and attractions of the city. It is just a 20 minutes drive to Istanbul Ataturk Airport, Sultanahmet, Taksim and just a 5 minutes drive to the upscale shopping mall, Forum Istanbul.The 331 modern and stylishly furnished 5 star Istanbul hotel rooms offer the perfect ambiance for both concentrated work and undisturbed relaxation and the contemporary Alesta restaurant beckons you to enjoy a delicious buffet breakfast in an airy and inviting atmosphere with warm décor and pool views. For your evening pleasure, savor contemporary Italian cuisine in a classically elegant setting at the rooftop La Paglia and enjoy your drinks in our chic panoramic bar.For an invigorating lift, the glass-roofed, light-filled, 3500 sqm wellness area includes indoor and outdoor swimming pools, a state-of-art fitness center and spa facilities.Our Bayrampasa hotel also offers the ideal setting to host meetings, conferences and events with our 15 function rooms with natural light ... more   less 
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