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“Unrivalled customer service”
Review of Muyan Suites

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Muyan Suites
Ranked #13 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed May 11, 2014

Five nights at Muyan with our 3 young children was an excellent experience. Whilst we found the interconnecting family room(s) to be somewhat small, we found the customer service to be exceptional without being intrusive. This small hotel is conveniently located at the very heart of all tourist attractions, although the street where the hotel is located is a bit run-down. Despite these reservations, we would recommend Muyan in the highest terms, taking into consideration of it's central location, competitive tariff and above all unrivalled customer service.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank Alam571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuyanSuites, General Manager at Muyan Suites, responded to this reviewResponded July 12, 2017

Dear Alam571,

Your comments made us genuinely happy and even though we have come a long way in the journey of getting better as a crew, we would not be as successful as we are now if it wasn't for your reviews. We are known by our great location and seeing that the guests express their admiration very often, is such an amazing impact on our improvements as a hotel. We are very excited to have you here again.

Best Regards,

Hotel Manager
Cemil HACIOGLU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 - 435 of 944 reviews

Reviewed May 10, 2014

This hotel has its positive and negatives. First, the positives: (1) The staff, especially the front desk and breakfast room staff, are very courteous and helpful, and made us feel special; (2) Our room, which has a view of the back courtyard, is quite spacious; and (3) The hotel is walking distance to all major attractions and close to the tramway.

On the not so good side, the hotel is very basic, it has the feel of a bed and breakfast. The breakfast is very basic with little variety; during our four-night stay, the offerings during breakfast did not change. Housecleaning did not change our beddings for five days. On two occasions, housecleaning took away the used towels, but did not replace with clean ones. We had to request towels after returning from sightseeing. Also, we had to request toilet soaps every evening because housekeeping did not replenish them. We did not complain about the housecleaning to the manager until when he asked us if we enjoyed our stay when we were leaving for the airport. He apologized profoundly.

Overall, the home-feel environment did not compensate for the negatives; we are not likely to stay in this hotel during our next visit to Istanbul

Room Tip: We stayed in a room facing the back courtyard. The view was not very pleasant. That didn't bot...
See more room tips
  • Stayed: April 2014, traveled as a couple
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1  Thank MiddleAgeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2014

We recently spent 7 nights at Muyan Suites, Istanbul. We were in a suite, with our son. The hotel location was ideal, in a quiet street walking distance to all the old city sights and restaurants. Walking the streets around the hotel gave us an insight to local old city life without the tourist influence. We heard the call to prayer every day and would have been disappointed to be in Istanbul and not heard that. Our suite was well decorated, comfortable and of good size. Breakfast was a variety of local foods in addition to a "continental breakfast" and of course Turkish coffee or Green apple tea. The staff at the front desk and dining room were very friendly and helpful such that after a few days it was like staying with friends. Mr Aslan,the manager, Miss Tugba and their colleagues did an excellent job to make us welcome and well looked after. Their hospitality was so good that we would only want to stay at this hotel if we visit Istanbul again. We have travelled extensively and always stay in boutique hotels in the old part of any old city and we highly recommend Muyan Suites.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
Thank Sunil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuyanSuites, General Manager at Muyan Suites, responded to this reviewResponded July 12, 2017

Dear Sunil K,

Your comments made us genuinely happy and even though we have come a long way in the journey of getting better as a crew, we would not be as successful as we are now if it wasn't for your reviews. We are known by our great location and seeing that the guests express their admiration very often, is such an amazing impact on our improvements as a hotel. We are very excited to have you here again.

Best Regards,

Hotel Manager
Cemil HACIOGLU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

We stayed at Muyan Suites for 5 nights in April 2014 and had a wonderful experience. ALL of the staff were extremely friendly and helpful and made us feel very welcome. Nothing was too much trouble for them and they made sure our time in Istanbul was stress-free and enjoyable.

Our room was on the top floor (level 3) at the rear of the building and was very quiet. We did not hear the early morning call to prayer (if in fact there was one!?) even though the hotel is located very near the famous mosques of Sultanahmet. The room was very large, very clean and elegantly furnished. The bed was large and very comfortable. The room was serviced perfectly each day and we really appreciated being given a large bottle of water daily. The breakfast buffet has a good selection of foods - including lots of fresh vegetables, cheese, fruits and yogurts which were appreciated!

The location is good. On a quiet backstreet away from the hustle of Divan Yolu and the Hippodrome but close to all the major sites in the old district of Sultanahmet.

I would definitely recommend this hotel to anyone staying in Istanbul.

  • Stayed: April 2014, traveled as a couple
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1  Thank K_Ashenden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuyanSuites, General Manager at Muyan Suites, responded to this reviewResponded July 12, 2017

Dear K_Ashenden,

Your comments made us genuinely happy and even though we have come a long way in the journey of getting better as a crew, we would not be as successful as we are now if it wasn't for your reviews. We are known by our great location and seeing that the guests express their admiration very often, is such an amazing impact on our improvements as a hotel. We are very excited to have you here again.

Best Regards,

Hotel Manager
Cemil HACIOGLU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

The Muyan describes itself as a "boutique hotel" but it's tired and looks as if it was designed by my granny. If you're looking for something slick, this isn't it. The room and common areas were probably clean but the dated and bashed fittings made them feel otherwise. I feel that it would have had much tougher reviews were it not for the excellent helpful and friendly staff, particularly the manager and the breakfast manager.

  • Stayed: March 2014, traveled with friends
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1  Thank DavidLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

Just returned from three nights in Istanbul and stayed at Munyan Suites, perfect location in side street minutes away from major sites i.e.Blue Mosque etc. Aslan and his staff very helpful
we much appreciated having a very early breakfast 6.15am (usual breakfast time starts 7.30am)due to flight time on our last day, would have been grateful for toast and coffee, but the complete buffet breakfast was laid out for us, a very kind special touch.
Rooms and bathroom excellent. Would recommend it to any family and friends visiting Istanbul.
Sylvia
hertfordshire

  • Stayed: April 2014, traveled with family
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Thank Sylvia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuyanSuites, General Manager at Muyan Suites, responded to this reviewResponded July 12, 2017

Dear Sylvia T,

Your comments made us genuinely happy and even though we have come a long way in the journey of getting better as a crew, we would not be as successful as we are now if it wasn't for your reviews. We are known by our great location and seeing that the guests express their admiration very often, is such an amazing impact on our improvements as a hotel. We are very excited to have you here again.

Best Regards,

Hotel Manager
Cemil HACIOGLU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

We wanted to stay at hotel close to the Hippodrome. This hotel was a great value, had a friendly staff, awesome breakfast spread, and just a short stroll to the hippodrome where we spent our evenings eating Shawarmas and watching the Blue Mosque glow in the evening light.

  • Stayed: June 2013
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1  Thank Mmeyer004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Muyan Suites

Address: Binbirdirek Mah. Dizdariye Medresesi Sok No:13, Istanbul 34122, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #13 of 1,163 Hotels in Istanbul
Price Range: $41 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Muyan Suites 4*
Number of rooms: 11
Official Description (provided by the hotel):
Only 200 metres from Istanbul’s iconic Blue Mosque, this boutique hotel offers spacious rooms with free Wi-Fi and 40-inch satellite LCD TVs. It also organises daily sightseeing tours around Istanbul.All spacious rooms at Muyan Suites feature classical furnishings. They include a seating area and a wall-mounted TV set. Bathrobes, slippers and bathroom amenities are available in the bathroom. Hotel Muyan serves a daily breakfast buffet.Staff at the hotel’s 24-hour reception desk can arrange shuttles to either Atatürk International Airport or Sabiha Gokcen Airport. ... more   less 
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