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“Shady Management”
Review of Merial Hotel

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Merial Hotel
Ranked #159 of 1,047 Istanbul B&B and Inns
Ontario, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Shady Management”
Reviewed April 29, 2012

I booked this hotel online at booking.com but when I got to the hotel they told me they had cancelled my reservation. Apparently their hotel did not accept my credit card (American Express) although the website booking.com accepted it. I offered to pay with another credit card or cash but they said they had already gave my room away to someone else. I was very disappointed because I received an email from booking.com to confirm my reservation. The hotel was not supposed to take the payment from my credit card before I arrived anyway, they were just supposed to hold it until I arrived in person. The hotel management only seemed to care about making money and keeping the hotel full. I was very turned off by their attitude and it seems they don't have much experience in the service industry. We had to walk around with our bags to try to find another place to stay. I am disappointed that these people don't honor a reservation made online through a reputable company. Avoid doing business with this greedy establishment.

  • Stayed April 2012, traveled as a couple
    • Service
Helpful?
2 Thank haganheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    45
    17
    6
    2
    2
See reviews for
2
36
9
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 20, 2012

The hotel is brand new and located in a quite street of Sultanahmet at walking distance of Hagia Sophia, Topkapi Palace, Blue Mosque and many others attractions.
My room was very comfortable and warmly decorated.
The internet service is free, fast and worked perfectly during my whole stay at this hotel.
The breakfast is good, served at the Panoramic Restaurant in front of the hotel. This restaurant is located at the sixth floor of the building so you may enjoy a beautiful view of the attractions that I mentioned before.
The staff is friendly and speak English.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hibiki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merial Hotel

Property: Merial Hotel
Address: Alemdar mah. Alaykosku cad. No:6 Sultanahmet, Istanbul 34110, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #159 of 1,047 B&Bs / Inns in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:3 star — Merial Hotel 3*
Number of rooms: 9
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