I recently stayed at this hotel and from beginning to end I had a great experience. The staff including Mr, Mert was excellent. He made sure that every guest was taken care, whether it was booking a tour or arranging for a car to take you to the airport customer service is their number one priority. This hotel reminds me of the bed & breakfast hotels we have here in California. The decor and cleanliness of the overall hotel was perfect. My room was downstairs from the main floor. In spite of being close to the stairs it was almost always quiet. My room was small as most rooms in Istanbul are but it was just me so I didn't mind. Every morning I was greeted by Mr. Mert who remembered by name and knew exactly what I wanted to eat including the very delicious Turkish coffee. Since the hotel is off the main tourist street you don't have to listen to the street vendors or drunken tourist shouting in the middle of the night. All in all I enjoyed my trip to Istanbul as well as my stay at the Sultan Tughra.
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