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“Nice hotel, well located very poor service”

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Sura Design Hotel & Suites
Ranked #108 of 1,154 Hotels in Istanbul
Certificate of Excellence
42660
Level 6 Contributor
203 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Nice hotel, well located very poor service”
Reviewed October 24, 2011

We were a group of 28 running the Istanbul marathon and staying there for 4 days.
The hotel is brand new, pretty luxurious but a little bit ostentatious. Still some things are missing, no curtains in some rooms ...
But the real issue is the service, if you need nothing you can ask the reception unless you will be disappointed. Service people are not speaking very well english, they don't really care about the comfort of their hosts, if you ask something you will be told that it is not possible or you have to do it by yourself ...
Let's hope they are just starting and need to warm up.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jojo42660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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  • Chinese (Simplified) first
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English first
Doha, Qatar
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2011

We are in the hotel now as I write this review and the hotel just opened yesterday. The hotel is beautiful and the rooms are larger than normal. The staff is trying oh so hard to please and they are very nice. The issues are related to the hotel being new. So far the Internet connection is not on par with what is expected. We get 2 bars on the connection so our VoIP telephone won't work. They keep promising to have someone correct the problem but so far (2 days) no luck. There is no terrace or patio available yet as those are under construction. However the area is beautiful and close to everything you could want to see. We will be here 1 month more so will add to this review as we progress. So far though we are happy with the hotel and do recommend it.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank BobbyHitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sura Design Hotel & Suites

Property: Sura Design Hotel & Suites
Address: Divanyolu Cad. Alemdar Mah. Ticarethane Sok. No:45, Istanbul 34122, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #108 of 1,154 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sura Design Hotel & Suites 5*
Number of rooms: 60
Official Description (provided by the hotel):
Sura Hotel is located in the Sultanahmet district,which still protects their authentic historical beauty all through the challenging years.The 60 innovative designed rooms and suites,welcomes you with the latest features in comfort and style for our guest's. Each place reflects fresh and contemporary style.This pure luxury hotel allows its guests a chance to discover the glorious historical places such as Topkapi Palace,Blue Mosque, Hagia Sophia and Grand Bazaar ... more   less 
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