Greetings from Fraser Place Anthill Istanbul, Turkey!
Thank you very much for staying with us and reviewing our property on Tripadvisor.
We are extremely delighted that you found us to be ‘a piece of paradise’ in Istanbul. As experienced by you, we do take a lot of pride and joy in the up keep and relevance of our product, services and facilities – striving to always ensure a ‘true home away from home’ for our guests and residents.
Our location suited you and as an additional value add to all our guests, we also ply a daily complimentary scheduled shuttle service to some key business, shopping and touristic districts within Istanbul. We recommend that our guests take full advantage of this service.
We always strive to deliver the best service to our residents and guests. We are extremely disappointed to read of your concerns and on behalf of myself and my team I would like to apologize for the shortfalls that have left you with a less than positive impression of our property. Your comments are very valuable for us in evaluating ourselves and identifying areas where we can improve and rest assured we will endeavor to fix this soonest.
Once again, Thank You for staying with us and we do look forward to welcoming you back to Fraser Place Anthill Istanbul in the not too distant future.
Tarun Kalra (Mr.)
Fraser Place Anthill Istanbul