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“The staff went above and beyond”
5 of 5 bubbles Review of Levni Hotel & Spa

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Levni Hotel & Spa
Ranked #16 of 1,129 Hotels in Istanbul
Certificate of Excellence
New York City, New York
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“The staff went above and beyond”
5 of 5 bubbles Reviewed August 25, 2013 via mobile

Location is a bit less central than some of the other boutique hotels in the area (the new subway construction is right outside, no fault of the hotel), but the staff more than made up for this minor inconvenience. We were upgraded to a beautiful suite with views of the bhospurus. To top it off, the staff returned $1400 we left behind in the safe. The facilities looked great though we did not have time to utilize it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qls200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, September 5, 2013
Dear Guest,

Thank you for choosing Levni Hotel & Spa for your Istanbul visit.

It has been a great pleasure hosting you and having you stay in our hotel, it is great hearing such pleasant words from our guests.

We are here to make your stay a pleasant one and more comfortable.
It is our duty to make sure all of our guests get returned what ever they have left behind.

It would make us very happy to see you stay in our hotel once again.

Please fell free to contact me for any questions or anything you can need.

Best Regards,

Yeşim Korkmaz
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,989 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (282)
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1 review
5 of 5 bubbles Reviewed August 25, 2013

Having been all over the world, I've learned how to distinguish hotels with professional service and proper customer relation management. During my stay in Levni hotel I was extremely content with the welcoming atmosphere and professional treatment. Yet I was specifically intrigued by the spa in the hotel. The pampering I got in that spa was marvelous; aside from the novel techniques in body care. I consider myself to be a very satisfied customer and I recommend that everyone visits Levni and indulge in the spa experience.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faridkazan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, August 26, 2013
Dear Guest,

Thank you for choosing Levni Hotel & Spa,

We are very happy to hear that you have had a wonderful experience in our hotel & Spa.
We encourage all our guests to get a spa therapy or treatment before they leave so they can experience an amazing relaxation on there trip.

We hope to see you again in the near future to enjoy the treatments and our hotel rooms once more.

Thank you on behalf of the whole Levni Hotel & Spa team.

Best wishes,

Yeşim Korkmaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cartagena, Colombia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 24, 2013

Rooms are modern, service very high end, and the turkish bath is a must. Breakfast is delicious, although could improve the cold cuts (hams) and fruit selection. The location is superb, although don't get tricked by the construction site around the area, the hotel is very quiet and close to the main attractions in the area.

Room Tip: Preferable the rooms over the restaurant side of the hotel. Are a bit larger.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ditorresm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, August 26, 2013
Dear Guest,

Thank you for choosing Levni Hotel & Spa for your Istanbul visit,
We are very glad that you have enjoyed your stay in Istanbul and in our hotel.
It is very nice to see guests reassuring other guests about the contruction and noise.

We have taken note of your review and will let higher managment know about your thoughts on the ham and fruit and make sure we have a variety that meets your needs for your next stay.

Thank you on behalf of the whole Levni Hotel & Spa team.

Best wishes,

Yeşim Korkmaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed August 20, 2013

I booked this hotel for my wedding anniversary after reading a number of excellent reviews on tripadvisor. Although the hotel was ok it was a slightly underwhelming experience overall.

As others have mentioned the hotel is over 2 buildings. When we arrived it was slightly strange that someone from the hotel asked another hotel guest to show us up to reception and we received no help with our baggage. Not what you would expect from a 5 star hotel.

Check in was fine and a pretty smooth experience though when we got to our room we found that it was quite small with not really much space to walk in or get ready to go out. We were moved to a deluxe room for our last night which we found a much better size and I'd recommend this rather than the standard room.

The one major issue we had during our stay was on our 3rd night where we were woken at 1am due to a really bad smell coming from the air conditioning. We were met by a very rude member of staff at reception who seemed very angry at us for making a complaint despite an engineer visiting the room confirming that it smelt badly. He also implied we were lying as all other rooms in the hotel were fine, but I'm not sure what reason anyone would have to complain at 1am! After going back and forth to the room 4 times we were reluctantly moved to a different room for the night.

I would say that this did sour our stay somewhat but I must commend the guest relations manager Yesim who we spoke to about our experience during breakfast on our last day. She took the complaint incredibly seriously and was very apologetic about the experience. As mentioned above we were move to a deluxe room with a bosphorus view for our last night which was very nice. It's a shame that the hotel was let down by this member of staff as apart from this the matter was dealt with well.

Despite the above experience the hotel does have number of positives. It's in a great location which is walking distance to the main sites and very close to a tram stop if you want to go further afield. Yesim and the other staff were very helpful advising on the best places to visit and what the timings are for various tours. The breakfast was decent but I wouldn't go as far as saying it's amazing like other reviews have. We found the hotel to also be very reasonably priced. Perhaps my expectations were too high as I was expecting a good 5 star hotel based on the reviews and I appreciate that I may have just been unlucky and had a bad experience. From speaking with Yesim, the hotel certainly takes service very seriously and I would probably give Levni another chance if I was to visit Istanbul again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zaheed_Patel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, General Manager at Levni Hotel & Spa, responded to this review, September 17, 2013
Dear valued guest,

I would like to thank you on behalf of Levni team for your constructive comment. It is great that you consider to coming back to our hotel in the future.
I have taken note that our reception has not met your expectations and please accept my apologies for the inconveniences you have suffered. It goes without saying that immediate actions are being taken, in order to avoid such shortcomings to our valued guests in the future.

We look forward welcoming you back in the nearest future

Mehmet S Yildirim

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 16, 2013 via mobile

Amazing hotel, great location, very friendly staff, beautiful breakfast area.. Special thanjs to Mr. Tayphon, Ms. Oksana Ms. Olga, Mr. Thamer, Mr. Aziz and all the staff who I couldnt recall their names.. Simply, u feel ur at home..

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phahad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, August 26, 2013
Dear Fahad,

Thank you for choosing Levni Hotel & Spa for your Istanbul visit,
It has been a great pleasure hosting you and having you your wife and two lovely daughters stay with us.

It is always great motivation for our team to read such lovely words and helps us also be motivated for the future.

We hope to see you and your family in the very near future.

Thank you on behalf of the whole Levni Hotel & Spa team.

Best wishes,

Yeşim Korkmaz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 16, 2013

Levni is a beautiful little hotel with very tasteful decorations right in the center of the old neighborhood in Istanbul.....everything was top shape from reception to departure......the breakfast buffet beats any big chain hotel in terms of quality and variety.......the staff are friendly and I felt quite welcomed...thanks to two wonderful guest relationship managers (Oksana and Yeshim).......I especially appreciated the fact I was able to check in around 9 30 AM and was not told that I'd have to check in at 12 as everywhere else in the world..(even if this is the case, I appreciated that no one put pressure on me for check-in and out..)
the location is great and 2 minutes away is a bunch of traditional Turkish restaurants that are all great....
I would definitely recommend the hotel and would stay there again when in Istanbul.....

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tarek_Ragab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, August 26, 2013
Dear Tareek,

Thank you for your kind review about our hotel and staff,
we are very glad you had the chance to stay with us and experience Istanbul from Levni hotel.

It has been a great pleasure hosting you and your family, we hope you get another to chance to come to Istanbul and stay with us once more and enjoy your breakfast like you did.

Thank you on behalf of the whole Levni Hotel & Spa team.

Best wishes,

Yeşim Korkmaz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 16, 2013

Very nice place. breakfast is wonderful. The Guest Relation Oksana Dzyana. She really loves her job and helped us. Oksana was incredibly friendly and knowledgeable. The Turkish bath and sauna on site provide a good refuge after a day long touring in the blazing heat.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank faysal x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levni, Guest Relations Manager at Levni Hotel & Spa, responded to this review, August 24, 2013
Dear Guest,

Thank you for choosing Levni Hotel for your stay in Istanbul.
We are very happy that you had the pleasure to stay with us and are glad you have enjoyed your time in Istanbul and in our hotel.
We hope you get another chance to come and use a spa facilties again after a long day in Istanbul.

We all hope to see you again in the nearest future

Best Regards

Yeşim Korkmaz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Levni Hotel & Spa

Property: Levni Hotel & Spa
Address: Ankara Caddesi No: 12, Istanbul 34122, Turkey
Phone Number:
Location: Turkey > Istanbul > Sultanahmet , Sirkeci
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Istanbul
#10 Business Hotel in Istanbul
#12 Luxury Hotel in Istanbul
#13 Family Hotel in Istanbul
#14 Romantic Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Levni Hotel & Spa 4.5*
Number of rooms: 75
Official Description (provided by the hotel):
Levni Hotel & Spa Old City is a special category (5 star category) hotel located in Sirkeci Istanbul within 5 min. walking distance to many museums and palaces - Topkapi Palace, Santa Sophia, Blue Mosque, Basilica cistern. All rooms are decorated in modern style. 1 suite and 30 deluxe rooms , 5 Excecutive rooms with jacuzzi some with a very nice Bosporus Sea view. SPA center is avaiable with an indoor pool, sauna, Turkish bath and gym. there are 3 therapy rooms including one for couple massages. Rich Open buffet in the Gourme Restaurant, which has a capacity of 100 pax also terrace cafe is avaiable. There are 2 meeting rooms with 100 pax and 30 pax capacity connected to each other with a lounge and one exclusive VIP room with capacity upto 12 pax. our business center is avaiable with free internet and printing services nex to meeting rooms. ... more   less 
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Also Known As:
Levni Hotel And Spa
Levni Hotel Istanbul

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