My husband and I had booked to stay here for one night with my parents-in-law. Unfortunately, when we arrived, the manager told us that one of his staff had taken our booking when he was absent, not realising that there were no rooms left. Since I had booked online some weeks previously and then had been corresponding with the hotel since my booking about a number of things (what payment types they accept etc), I found it frankly unbelievable that there had been no opportunity to tell us this. I suspect that they had the opportunity to take a booking that was longer than one night, so decided to 'bump' us off without having the courtesy to tell us.
They had organised a room for us at another hotel round the corner (the Serdivan Apart Hotel - see separate review). By the time we had reached Istanbul and realised we no longer had a booking at Asitane Hotel, we didn't have much choice than to accept this. It was OK in the end, but if I had wanted to stay there I would have booked direct!! I wouldn't be surprised if Asitane Hotel deliberately takes double bookings so they could pass the excess on to their friends at Serdivan Apart Hotel - speaking to staff at the Serdivan Apart Hotel, it seemed to be something that happened quite frequently.
So frankly a totally unacceptable way to treat people who have booked at your hotel - I would recommend avoiding this hotel and going for somewhere more reliable that won't let you down.
By the way, from what we saw of the hotel it wasn't in a very good area - it was quite a run down district and the steep hills could make walking difficult for some people, especially if carrying luggage. At the beginning of our trip, we stayed closer to the Ayia Sofia which much more convenient and pleasant.
- Official Description (provided by the hotel):
- The Capital of the Civilizations that not only made their own but many other countries’ history, ISTANBUL! Our hotel which is located in Sultanahmet area that sheltered the most significant historical and touristique places of Istanbul city which has hosted many civilizations and has been a bridge between East and West, Asia and Europe; provides you a peaceful ambiance with its walking distance to Blue Mosque, Haghia Sophia and Topkapi Museums, Grand Bazaar, Hippodrome and Suleymaniye Mosque and all of the rooms with sea view which was designed according to the comfortableness and ease of our guests no matter what is the goal of your trip; business or touristique. ... more less
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