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“Don't even bother booking”
Review of Asitane Hotel

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Asitane Hotel
Ranked #187 of 1,051 Istanbul B&B and Inns
Cheltenham, United Kingdom
Level 6 Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Don't even bother booking”
Reviewed July 2, 2011

My husband and I had booked to stay here for one night with my parents-in-law. Unfortunately, when we arrived, the manager told us that one of his staff had taken our booking when he was absent, not realising that there were no rooms left. Since I had booked online some weeks previously and then had been corresponding with the hotel since my booking about a number of things (what payment types they accept etc), I found it frankly unbelievable that there had been no opportunity to tell us this. I suspect that they had the opportunity to take a booking that was longer than one night, so decided to 'bump' us off without having the courtesy to tell us.

They had organised a room for us at another hotel round the corner (the Serdivan Apart Hotel - see separate review). By the time we had reached Istanbul and realised we no longer had a booking at Asitane Hotel, we didn't have much choice than to accept this. It was OK in the end, but if I had wanted to stay there I would have booked direct!! I wouldn't be surprised if Asitane Hotel deliberately takes double bookings so they could pass the excess on to their friends at Serdivan Apart Hotel - speaking to staff at the Serdivan Apart Hotel, it seemed to be something that happened quite frequently.

So frankly a totally unacceptable way to treat people who have booked at your hotel - I would recommend avoiding this hotel and going for somewhere more reliable that won't let you down.

By the way, from what we saw of the hotel it wasn't in a very good area - it was quite a run down district and the steep hills could make walking difficult for some people, especially if carrying luggage. At the beginning of our trip, we stayed closer to the Ayia Sofia which much more convenient and pleasant.

  • Stayed May 2011, traveled with family
    • Service
Helpful?
2 Thank RJB21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
  • Turkish first
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English first
Thessaloniki,Greece
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2011

The triple room is very big and comfortable! Also, it is very clean and the staff is very polite ! The hotel is located very close to historical monuments and the only negative point is the noise from outdoors! Good price and good breakfast!

Room Tip: triple room
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  • Stayed October 2010, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ntemis81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
386 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed May 23, 2011

this is a nice hotel in a very touristy area. very comfy beds. have a good breakfast spread too. if unavailable try hotel serdevin just across the road. ask for lower floor as they dont have elevator.

Stayed May 2011, traveled with family
Helpful?
Thank Aspi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 26, 2011

i never thought i can get such a nice hotel with such a good price. rooms are very clean and stuff in the hotel are very friendly and specially atilla and ozan. hotel is situated in the heart of istanbul and very close to all historical places in the istanbul. breakfast is very nice and fresh and you can go by hotel transport service to airport and any other place for cheaper price than taking taxi.if i go to istanbul and if i meet anybody who has plan to go to istanbul i will recommend this hotel.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hooman_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okinawa, Japan
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 7, 2011

I am a twenty-three year-old Southern girl who has spent the last three years living in Italy, Hungary, and Austria. My parents trade off coming to visit each year and it was Daddy's turn to come. Dad and I chose to take a trip throughout Turkey and Istanbul was our first stop. We were so pleased! Our stay at the Asitane was fabulous.

We arrived in the evening and were invited to share Turkish tea with the owner as he gave us ideas for our days in Istanbul. He was incredibly helpful, spending a lot of time setting up a shuttle bus to the airport and calling travel agencies regarding the remainder of our trip. He gave us great suggestions of places to go and restaurants to try, and always was there to ask about our outings when we returned. The entire staff was quick to accommodate us in every situation.

The room itself was very spacious, clean, and nice. It was tastefully decorated and quite comfortable. The included wifi and breakfast were perfect! The location of the hotel is central to all of the main sights in Turkey.

I was so pleased with our stay here and wouldn't hesitate to recommend a stay at the Asitane to all my friends and family.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnaKristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asitanehotel, Sahibi at Asitane Hotel, responded to this review, February 25, 2011
Dear Guest,


Thank you very much for your kind interest to our Hotel. Asitane Life Hotel is always willing to improve the service quality for its quests in the historic peninsula ( Sultanahmet ) with its service team, cleanness and peaceful atmosphere. We know our responsblity to business, culture and hospitality.

* As you can imagine this is not our first review, unfortunately we lost our reviews last month because of some technical problems issued on tripadvisor.com we wish to see the website will solve the problem and put back to our page the lost information which was, 7 perfect and 8 very good rated reviews with beautiful words about our stuff and familly running lovely hotel.


best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Asitane Hotel

Property: Asitane Hotel
Address: Emin Sinan Mah. Piyerloti Cad. Tulcu Sok. No:35 Sultanahmet, Fatih, Istanbul 34126, Turkey
Location: Turkey > Istanbul
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #187 of 1,051 B&Bs / Inns in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:3 star — Asitane Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Capital of the Civilizations that not only made their own but many other countries’ history, ISTANBUL! Our hotel which is located in Sultanahmet area that sheltered the most significant historical and touristique places of Istanbul city which has hosted many civilizations and has been a bridge between East and West, Asia and Europe; provides you a peaceful ambiance with its walking distance to Blue Mosque, Haghia Sophia and Topkapi Museums, Grand Bazaar, Hippodrome and Suleymaniye Mosque and all of the rooms with sea view which was designed according to the comfortableness and ease of our guests no matter what is the goal of your trip; business or touristique. ... more   less 
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