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“Service...service ....service”

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DoubleTree by Hilton Istanbul - Old Town
Ranked #103 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed June 30, 2013

Great location...even better Service...Mehmet, puna, Ozgur, Seran, Oguz, Burak, Ibrohim...these guys are amazing...smiles everyday...do anything for me...made me feel at home....Brewakfast is good...rooms are good...but the service is amazing...Avian in the Spa is a wonderful woman...great job.

  • Stayed: June 2013, traveled solo
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Thank Verinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

Thank you for taking your time to write your comments after your recent visit on Trip Advisor.

I was delighted to read that you had positive thoughts about your stay at our hotel and you found all of our team members to be very helpful. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.

We look forward to welcoming you back soon.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,002 - 1,008 of 1,892 reviews

Reviewed June 30, 2013

We had a very nice time at this hotel. The communications floor was frequently free where I could plug in my Ipad and my companion could access email on-line. We needed some assistance in figuring out how to get from here to there, and the front desk staff were very informative. We found the accommodations pleasing and comfortable. Of course it is a bit pricey, but the location is stellar for access to tourist-y type attractions in Istanbul. Their English is quite good, but they have folks who can talk to you in Russian or Turkish as well.

  • Stayed: October 2012, traveled with friends
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Thank rdyoung68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

First of all thank you very much for your kind comments regarding your recent stay in DoubleTree by Hilton Istanbul Old Town.
We are so happy to hear that you had a memorable stay with us.
I hope we have the pleasure of welcoming you back in the nearest future.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

We stayed there about a week ago. Upon arrival we were treated with freshly baked,warm cookies. The staff were very polite and warm. The room was excellent and very clean. The bathroom was very modern and I am very picky.
The best part was a small live orchestra of two people who played beautiful classical songs in the lobby every afternoon for couple of hours.
We had dinner on their rooftop restaurant and it was good food and good atmosphere.
Overall, I highly recommend it and I think it is a great value

  • Stayed: June 2013, traveled with family
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1  Thank carmellam864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

Thank you very much for taking your time to share these good comments.

We are glad to see that you enjoyed your stay in our hotel.

We look forward to welcoming you back soon.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

Stayed in the Doubletree June 15-18. Staff very friendly, food excellent (fabulous roof top restaurant), room large by European standards( also had a balcony). Great location to visit the Old Town. Thought the price of the room was commensurate with the quality. Best Doubletree Ive ever stayed in. Roger

  • Stayed: June 2013, traveled as a couple
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2  Thank Roger A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

Thank you for sharing your comments about your stay.
We are so happy to hear that you had a memorable stay with us.
I hope we have the pleasure of welcoming you back in the nearest future.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We were welcomed as Hilton Honors members upon check-in and the front desk staff were polite. The beds and pillows are very comfortable. The breakfast was good each morning and the wait staff attentive. We went up to the roof terrace to check out the view - very disappointing. We actually left without sitting down to find a better place with a view. The downstairs bar was nice from 6-9 in the evening providing a 25% discount on orders and there was live music - very mellow. The men's restroom in the lobby was extremely dirty throughout. It was dirty enough that I went up to our room. The location is not as good as other hotels in the area, but if you're looking for a comfortable bed this is the place.

Room Tip: The rooms facing the main street are a little noisy. Recommend getting a room away from the street...
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

Thank you for sharing your comments about your stay.

We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill.

We always endeavour to offer the highest level of service and appreciate your valuable opinions.

I look forward to welcoming you soon and try to show you our improvement.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

The bath experience is under average level.
No upgrade, No breakfast, no late check-out for golden. Front desk make all kinds of lies on guest's face. They told me that all the room was sold out in the day I checked out, so can't offer me late check-out, but that's not the truth, all room types are available on website.

Room Tip: choose the higher floor face south, ocean-view.
See more room tips
  • Stayed: June 2013, traveled on business
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1  Thank fn l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 5, 2013

Dear Guest,

Thank your for your comments. We do apologize for the confusion. Unfortunately as you indiated late check out is based upon availbiity and not guaranteed.The booking systems may take 30 minutes to 2 hours to update and though you may show availabity if calling to book and agent may show the hotel sold out close to sold out and late check out, may not be available.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Our family of 4 stayed here in May 2013. The staff at the hotel was excellent. They couldn't have been more accommodating. The breakfast was extremely good. They upgraded us to a suite which was wonderful. If you are looking for a modern hotel with good beds and bathrooms with all the amenities and helpful staff, then this hotel is a good choice. The only reason I did not give this hotel five stars is that I did not love the location. It is reasonably close to the sights, definitely within walking distance, but it is in a very busy, hectic location and because of that I preferred staying in Sultanahmet where it was more peaceful. The hotel is very close to a tram stop but the tram was so crowded every day we were there that we decided to walk or take a taxi instead.

  • Stayed: May 2013, traveled with family
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Thank AZTraveller100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timucin_derelioglu, Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this reviewResponded July 4, 2013

Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Timuçin Derelioğlu
Rooms Division Manager
DoubleTree by Hilton Istanbul Old Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Istanbul - Old Town

Address: Beyazit Mahallesi, Ordu Caddesi No 31, Istanbul 34130, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#46 Spa Hotel in Istanbul
#49 Business Hotel in Istanbul
#79 Luxury Hotel in Istanbul
#97 Romantic Hotel in Istanbul
Price Range: $68 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Istanbul - Old Town 5*
Number of rooms: 179
Official Description (provided by the hotel):
Enjoy a warm welcome and homelike surroundings at the DoubleTree by Hilton Hotel Istanbul - Old Town hotel. Our friendly and attentive staff will even greet you with our delicious chocolate chip cookie. Set in the heart of Istanbul's old town on the Historical Peninsula of Turkey, the contemporary DoubleTree Old Town Istanbul hotel is only 30 minutes east of the airport and is the nearest hotel to the famous covered Grand Bazaar. Visit attractions such as the Blue Mosque and Topkapi Palace near the hotel or discover this exciting city by foot. Retire to a spacious guest room or suite at this Istanbul hotel. All rooms are stylishly decorated and are fully equipped with modern amenities. Upgrade to a suite for extra space, including a separate living area and beautiful terrace, ideal for relaxing on sunny days. Host a meeting or celebrate a special event at the DoubleTree Old Town Istanbul hotel and choose between five flexible meeting rooms or the stunning top-floor ballroom. ... more   less 
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Also Known As:
Doubletree By Hilton Istanbul - Old Town Hotel Istanbul

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