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“Extremely comfortable with great staff” 5 of 5 bubbles
Review of DoubleTree by Hilton Istanbul - Old Town

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DoubleTree by Hilton Istanbul - Old Town
Ranked #130 of 1,121 Hotels in Istanbul
Certificate of Excellence
Portsmouth
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Extremely comfortable with great staff”
5 of 5 bubbles Reviewed October 31, 2012

Never having visited Istanbul before we wanted to stay in a central location where it would be easy to get about. This hotel was the answer. Opposite a tram stop and within easy walking distance to the famous sites it provided a welcome haven after spending time in the daily hustle and bustle outside the doubletree doors. Staff welcoming and friendly and we were lucky enough to be upgraded to a suite on arrival. Because of that we had plenty of room, a wonderfully comfortable bed and a terrific shower room plus a more conventional bathroom. Very very comfortable. Breakfast excellent with ever patient and friendly staff and a great choice of food. Terrace Restaurant and bar quite expensive but the tranquil atmosphere was welcome after a day of sightseeing. Food very tasty. Wouldn't hesitate to recommend to any leisure traveller.

Stayed October 2012
Helpful?
2 Thank AlexH522013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, November 2, 2012
Dear Guest,

Thank you very much for taking your time to share these good comments.

We are glad to see that you enjoyed your stay in our hotel.

We look forward to welcoming you back soon.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (300)
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English first
Zurich, Switzerland
Level Contributor
61 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

Arrived to a respectful reception, warm cookies and a nice room. The room was a bit on the small side (room 323). The hotel location was great. The security at the entrance was disconcerting but understandable, safety first and all. The restaurant on the 5th floor was quite good, i enjoyed my curry chicken dish very much! The concierge were the best, they helped out with transportation, restaurants, luggage, directions, etc. Suggestion, when in Istanbul, get a private tour guide that is a government licensed professional guide, best decision i ever made, just being able to skip to the front of a 1 to 2 hour line wait to get into some of the museums and other sites was AWESOME!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WI036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, November 2, 2012
Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

Excellent location to stay in Old Town Istanbul. One block to get on tram. 6 blocks to Grand Bazaar. Walking distance to Hagia Sophia and Blue Mosque. Great restaurants near by. Plus I felt very safe staying at this hotel. Plus it's right across the street from the University. The staff here is phenomenal and very helpful. Staff was honest of what restaurants to go to and not to go to. If I wanted to visit Old Town I would definitely stay here again. Plus if you want to do a turkish bath the hotel has wonderful spa to do this. I thoroughly enjoyed a turkish bath.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, November 2, 2012
Dear Guest,

First of all thank you very much for your kind comments regarding your recent stay in DoubleTree by Hilton Istanbul Old Town.

We are so happy to hear that you had a memorable stay with us.

We would like to thank you for the favorable comments concerning our facilities and staff, as well as the location.

I hope we have the pleasure of welcoming you back in the nearest future.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

I like Doubletree because as a Hilton, I know I will get consistently good service. Room was nice, well equiped and while a little on the small side, was plenty of room for two people. Shower/bathroom was exceptionally nice. The staff was super friendly, and the Terrace resturant was excellent with a great view of the Bosphorus.

The breakfast (included for Hilton Honors) was a nice combination of American fare and local dishes and was very good.

The only drawback was the grossly overpriced bar downstairs...$12 for a diet Coke is insane.

Room Tip: Have been here twice...get a corner room if possible, as they are a little larger.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kravmaguffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, October 26, 2012
Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 24, 2012

This is an OK hotel in a good location if you are a tourist. Breakfast was OK. Had lunch twice there and room service and dinner in the terrace restaurant. All which was OK .. The worst thing about this hotel was the bed. Uncomfortable does not do it justice. You feel like you will fall off at anytime. Woke up with terrible backache each night.

Room Tip: Rooms on the street very noisy
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dahlia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, October 26, 2012
Dear Guest,

Thank you for sharing your comments about your stay.

We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill.

We always endeavour to offer the highest level of service and appreciate your valuable opinions.

I look forward to welcoming you soon and try to show you our improvement.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecksville, Ohio
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

We had a wonderful week long stay at the Doubletree by Hilton Istanbul - Old Town. We found the accomodations quite large, despite previous poster comments, although we had a corner room and that may have made a difference. The bathroom was one of the largest and brightest of any European hotel I've visited. The location is ideal for independent travelers, directly on the tram line and within easy walking distance to the Grand Bazaar, Suelyman Mosque, etc. Breakfast was plentiful and service was always prompt and came with a smile.

Room Tip: We had a corner room with large windows on two sides (one in main living area, one in the the bath).
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElizabethARamsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, October 26, 2012
Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 23, 2012

We arrived very late and were greeted by wonderful staff(even a warm cookie at midnight!) The room was very clean and we were treated to a lovely fruit plate. The breakfast had many choices and had attentive staff. The hotel is located a short distance from most of the major sites. Would stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Darby110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volkan_vural, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, October 26, 2012
Dear Guest,

Thank you very much for taking your time to share these good comments.

We are glad to see that you enjoyed your stay in our hotel.

We look forward to welcoming you back soon.

Sincerely,

Volkan Vural
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Istanbul - Old Town

Property: DoubleTree by Hilton Istanbul - Old Town
Address: Ordu Caddesi No 31, Istanbul 34130, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#49 Spa Hotel in Istanbul
#50 Business Hotel in Istanbul
#98 Luxury Hotel in Istanbul
#98 Romantic Hotel in Istanbul
#102 Family Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Istanbul - Old Town 5*
Number of rooms: 171
Official Description (provided by the hotel):
Explore nearby museums and Istanbul attractions from the DoubleTree by Hilton Istanbul – Old Town hotel. Located in Istanbul's central historical district, this Istanbul hotel is just 20 minutes east of Ataturk International Airport and a five minute walk from Istanbul's famous Grand Bazaar. Thoughtfully designed to blend into the Old City. ... more   less 
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Also Known As:
Doubletree By Hilton Istanbul - Old Town Hotel Istanbul

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