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“We love it.”
5 of 5 bubbles Review of Tunel Residence

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Tunel Residence
Ranked #72 of 1,191 Specialty Lodging in Istanbul
Certificate of Excellence
Riyadh, Saudi Arabia
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“We love it.”
5 of 5 bubbles Reviewed August 1, 2012

We have a Junior suite for a week at Tunel residence. The location is perfect, our room has a nice view of Galata tower, Istiklal street is few steps from the hotel, Shishane station is front of the hotel door. The area have everything you might need i.e. supermarkets, cafes, resturants, clubs. The hotel has a pool, nice resturant, massage faciliteis and Gym. The Pool was not so great, but it's difficult to find a pool in similar property. The hotel staff were very helpful and everything we asked for were done with a freindly smile. Taxi service through the hotel is better, not like most taxis in the street who try to take extra money through going the long way or not operating the meter.
Cleaning service, air conditioning, kitchen faciliteis, internet, washing machine, dish washer and everything in our suite were perfect.
Before I went to this hotel I suggested it to three of my freinds and all of them thanks me for this choice. After me expereince I knew why they liked it.
It is my home if I came back to Istanbul, and No.1 recomendation for any one who ask for a suite of one bedroom.

Room Tip: A nice way to walk through the Istiklal st. is to go by metro to Taxim and back by walking through t...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MansourAldhlaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    72
    54
    27
    7
    9
See reviews for
35
54
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed July 8, 2012 via mobile

This hotel had a beautiful spa area. Our room was tiny and dark--we got one with an ugly non-view--but the bed was super comfortable!! And it was elegant in its tiny ways. Like the tiny bathroom was really pretty and clean, even though it was for tiny people. I think if this hotel had a lobby to sit in, it would make a difference. Cause you can't really hang out in the room...
unless you are tiny.

Stayed August 2011, traveled with friends
Helpful?
1 Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed July 1, 2012

WE HAD A HORRIFIC / TERRIBLE EXPERIENCE! Please read before booking!

We booked TWO deluxe suites:

- The Air conditioner did not work, and we slept in a warm room!!
- The wireless didn't work for three days, and on repeated complaints, i was told that my devices must be malfunctioning! Finally they fixed it.

- WE HAD A THEFT IN OUR ROOM. My wife's jewellery, my daughter's new shopping (shoes etc) were stolen! When we complained, the general manager at first refused to come to the hotel (it was evening), but we insisted and he arrived. Instead of supporting us, he asked us to PROVE that we had lost something e.g. receipts!

He checked the cameras and found that ONLY the cleaning ladies had entered and left the room; however, he refused to accept that they stole our things. Finally, he suggested to call the police the next day. When the police arrived, instead of helping us, he THREATENED US and said that we had falsely accused the hotel staff, and that now the police wants to hold US for defamation of the hotel and the maids!!

The police didn't speak a single word of English, and this manager, Mr. METIN was the one talking to them about everything. The manager told us the only way the hotel will not sue us is if we leave immediately. We had not choice, and moved to another hotel!! Our things were never found!!

I recommend that travellers avoid this hotel; these incidents happen only a few times, but can totally destroy your holiday! My family and I are VERY FREQUENT travellers throughout the world and never experienced this kind of service before, and we intend to complain to the Turkish tourism authorities as well as their Olympic Committee about this hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Abscorpius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, California, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed June 26, 2012

Pros: good location, indoor pool/sauna/hamam

Cons:
- Very small rooms
-Extremely poor customer service:
We complained about our air conditioning unit which was too loud and prevented us from sleeping and asked for a better room or free breakfast. Instead of being friendly and trying to accomodate our request, the hotel manager told me that this is a residence, not a hotel, and that they could therefore not do anything for us. This hotel adverstises themselves as a 5-star hotel, which is not the experience you get when you stay in that residence.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Julien S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 21, 2012

The Hotel could have had an excellent rate, but the room was just too small and it had a tiny window so I felt like I was a bit in prison when I was in our room. Also 80,- euro's charge for a massage is too much. The restaurant next door is good, but just around the corner you'll pay half the money.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rio de janeiro
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed June 21, 2012

we stayed here only one night, because ansen suites, our hotel of choice, was busy for our first night in town.
Highlight is the apartment. Huge, confortable, well decorated, brand new.
After checking in, we decided to go down to the mini spa/pool to relax after the trip. After two minutes relaxing in the jacuzzi, we spotted a huge cockroach strolling by the pool. A staff member immediately attended our call and got rid of the disgusting insect. Have to note that overall the hotel looked very clean, so the cockroach appearance might be just a fatality.
Front desk staff was not very kind and did not speak good english. Hotel does not have a special charm or personality but again, if room and location are what matters for you, this might be a good choice.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank t_southbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 20, 2012

The apartments are clean, spacious and well-equipped. The location is terrific in an non-touristy area next to a metro station and close to many good places to eat. Keep in mind, though, that it is a 30-minute walk to the old part of the city, but the walk is a highlight in its own right over the Galata bridge with fantastic views of the Istanbul skyline.

The service was good and child-friendly and the staff were very helpful in arranging reliable taxis that do not overcharge, something of a rarity in Istanbul.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Batuta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tunel Residence

Property: Tunel Residence
Address: Evliya Celebi Mah. Mesrutiyet Cad. No:96 Sishane, Beyoglu, Istanbul 1546362, Turkey
Location: Turkey > Istanbul > Beyoglu , New City / Taksim
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #72 of 1,191 Specialty Lodging in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Tunel Residence 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Tunel Residence Hotel Istanbul

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