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“Poor service!!!”
Review of Hotel Sphendon

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Hotel Sphendon
Ranked #234 of 1,141 Hotels in Istanbul
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Poor service!!!”
Reviewed January 16, 2013

Do not stay in this hotel as the service was so poor even before arriving for my stay with family.
The reservations team and front desk team were so unprofessional and very rude.
The emails that were sent to me were the first bad impression I had received as it was inappropriate and when I called the hotel, the employee actually raised his voice and saying unpleasant things such as "It is not my problem!", "What do you want!" etc. The transport given from the hotel is twice the price than other hotels which I have checked. After I lodged a complaint, not even a single response of an apology from any of the management team. Such a disappointment for a hotel service and do not fall for the good reviews that have been given. There are other hotels same area with fantastic rating, incomparable with this one.

Stayed January 2013, traveled with family
Helpful?
4 Thank lolodrezet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsphendon, Sahibi at Hotel Sphendon, responded to this review, June 4, 2015
Dear guest
My name is Malik ,on behalf of Sphendon Hotel team I would like to say that I am sorry for the bad experiance you had in Sphendon hotel before,butt as a general manager and part owner of the hotel I would like to informe you that we are the new owners of the hotel ,we bought Sphendon hotel in 1st of febrewary 2015 ,and your experiance will not be happening again.
we have changed everything here,,furniture,decoration,staf,and the most importanat thing the service.
Sphendon hotel is doing great now ,you can check our web site ond other sites like trip advisor and read the comments there for past 3 monthes .
once again we are sorry for what happened , and wish you all the best.
best regards .
Malik Çelebi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Albany, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 10, 2013

My sister and I stayed at the Hotel Sphendon for 4 days in October and had a wondeful experience. The location was fantastic, only a short and pleasant walk to sights such as the Blue Mosque and Hagia Sofia. The rooftop views were absolutely amazing! To sit up there and overlook the city and hear the prayers at dusk is something I highly recommend everyone do. The staff was super helpful, eager to give us restaurant tips and arrange transportation and boat cruise. The rooms were cute (victorian style decor), adequate and comfortable, very clean. They serve a full Turkish breakfast in their little garden and the assortment of food they put out each day won't disappoint you! Every day there was a home baked treat to enhance the breakfast. There is no bar on site, but you can bring a bottle back and enjoy it up on the roof top terrace and stores are only a block or so away. As two women traveling solo we felt totally secure and comfortable in the hotel and neighborhood. I highly recommend Hotel Sphendon and would certainly return.

  • Stayed October 2012, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank theonlycorina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level Contributor
149 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed January 10, 2013

Location of this hotel is little far from tram stop 'Sultanahmet'. You should walk around 10 min. But this location is nice - real old Istanbul. Near hotel there is one small shop and a lot of mosques. Read prayer time in Internet and you wull wake-up always in time, without alarms.
I have gor DBL room and this room was small for two persons, but desing is nice, very clean.
Breakfast is poor: just coffe/tea, butter/bread and some fruits.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K-Arkhipov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 6, 2013

Very nice hotel, with very helpful and nice staff. The terrace for the breakfast is very pleasant and the top terrace with the view onto the sea is impressive.
You have to know that the call for the pray last only 10 mn, so you don't have to get up at 6 AM, juste wait a little bit before sleeping again.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominique S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 17, 2012

The Hotel Sphendon is a 12-room hotel on a quiet street several hundred yards from the Hagia Sofia and Blue Mosque. We stayed a week in mid-October. As you drive up to the hotel, at first glance it looks like you might be out of the way on a deserted street. Hang in there...it is only one block from the more bustling area and you will appreciate the calm and quiet instead of being on one of the more heavily traveled and touristed streets. Complimentary breakfast is served (traditional Turkish breakfast - wide variety). There is no restaurant on the premises but, again, you are only one block from several streets lined with great places to eat. The hotel staff is friendly, helpful, and will go out of their way to make sure you have a pleasant visit. Absolutely no communication problems for English speakers. There is a very pleasant small garden patio for your breakfast and a small roof-top patio with a view of the Sea of Maramara Price is very reasonable. The rooms are a bit on the small side, but are pleasantly furnished and scrupulously clean. My place to go on any future visits.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank smichaelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 6, 2012

This is an excellent location, near with only a brief walk, to all the major sites. It is in a quiet neighborhood, away from the crowds. It is small and homey. The staff was unusually warm, friendly, helpful, with superior personal service and excellent English. The furnishings are modest, but clean, quaint, and it is well-equipped with good TV, A/C, shower. There was a very nice traditional Turkish breakfast buffet in the garden patio. We liked this place very much.

Room Tip: Pick a rooom away from the street to avoid traffic noise, but we closed windows and used A/C to bloc...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D_and_JCharlotte_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 17, 2012

well positioned hotel closed to a lot of touristic attractions and restaurants. you can see the bosphrous and the blue mosque from the roof terrace.
our room was clean and nice albeit very small. very good breakfast in a nice garden.
the staff is very helpful.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giomagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sphendon

Property: Hotel Sphendon
Address: Eminonu, Akbiyik Degirmeni Sk, 50, Istanbul 34122, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #234 of 1,141 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Sphendon 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
İstanbul Sphendon Hotel - an historical and charming family-run special class hotel offering the charm, quality, cleanliness, comfort, accommodation and lodging in a select homey atmosphere. Hotel is located in the centre of the historical peninsula, Sultanahmet-İstanbul. We are ideally located within two minutes walk to the most important Ottomon & Byzantine monuments of Turkey such as St. Sophia, Blue Mosque, Topkapı Palace, Hippodrome, Basilica Cistern and not more than ten minutes to The Grand Bazaar and Spice Bazaar. ... more   less 
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