Do not stay in this hotel as the service was so poor even before arriving for my stay with family.
The reservations team and front desk team were so unprofessional and very rude.
The emails that were sent to me were the first bad impression I had received as it was inappropriate and when I called the hotel, the employee actually raised his voice and saying unpleasant things such as "It is not my problem!", "What do you want!" etc. The transport given from the hotel is twice the price than other hotels which I have checked. After I lodged a complaint, not even a single response of an apology from any of the management team. Such a disappointment for a hotel service and do not fall for the good reviews that have been given. There are other hotels same area with fantastic rating, incomparable with this one.
- Official Description (provided by the hotel):
- İstanbul Sphendon Hotel - an historical and charming family-run special class hotel offering the charm, quality, cleanliness, comfort, accommodation and lodging in a select homey atmosphere. Hotel is located in the centre of the historical peninsula, Sultanahmet-İstanbul. We are ideally located within two minutes walk to the most important Ottomon & Byzantine monuments of Turkey such as St. Sophia, Blue Mosque, Topkapı Palace, Hippodrome, Basilica Cistern and not more than ten minutes to The Grand Bazaar and Spice Bazaar. ... more less
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