We arranged for this hotel to hold our bags for 3 days, book a hotel shuttle and provide day use upon our return from central turkey. Before leaving Istanbul, we agreed on a price with their receptionist named Hamdusena, with a signed receipt.
Once we returned from our side trip Hamdusena had more than doubled our price, explaining that he had sent a more expensive shuttle for us (without informing me when I phoned from Kayseri to confirm our shuttle).
At first I did not refuse to pay the price, but simply requested that he consider a discount since there had clearly been a mix up on their end. Hamdusena would not let me open my mouth to even explain why I was upset with their rediculous increase in price. After not being able to speak for nearly 5 minutes I simply requested for my bag to be returned to me and we would find another hotel for day use. They refused to return my bags, I had to literally search through the first floor of the hotel myself. Once I mentioned calling the police my bag was reluctantly given to me. My husband and I left the hotel and began walking down the street. Two hotel staff and the shuttle bus driver began chasing us down the street yelling for us to come back. Again we threatened to call the police and they backed off.
I would not recommend this hotel for ANYONE unless they enjoy being treated like garbage.
- Official Description (provided by the hotel):
- Grand Esen Hotel offers air conditioned rooms with free Wi-Fi, just a 2-minute walk from the Sirkeci Train Station. Guests can enjoy free parking and a 24-hour front desk. Esen Hotel’s guest rooms include a satellite TV, minibar and tea-and-coffee making facilities. As from the 3rd floor, the rooms feature wide views of The Bosphorus. Guests of The Esen Hotel can enjoy a rich breakfast buffet in ... more less
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