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“Useful airport hotel”

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Courtyard by Marriott Istanbul International Airport
Ranked #281 of 1,154 Hotels in Istanbul
Edinburgh
Level 5 Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Useful airport hotel”
Reviewed September 23, 2013

We stayed here for a night either end of our holiday for convenience for the airport. It is a decent modern and comfortable hotel and the airport shuttle is good if it suits your flight times. The rooms are a good size but I would agree with others that paying for a bottle of water seems a bit much when other hotels provide it free. We had a bit of a problem with communication as the first night we upgraded our room which included breakfast (and free water). We ate in the dining room, good service and food, and signed the chit to pay on our departure. On our return we were leaving earlier and not having breakfast. We ate in the dining room again and signed the chit but on reaching our room were called back (rather sharply) and told we had left without paying the bill, although we had done exactly the same as the previous meal. It might be helpful for customer relations if it were made clear that dining room bills had to be paid in situ as it left us with a sour feeling on our last night in Turkey

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CarolynDalkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 24, 2013
Dear Valued Reviewer

Thank you for choosing to stay at our hotel and for your valuable feedback.

We are glad to see you had a pleasant stay. All feedback we receive are important to us and we always look at ways to improve our facilities and services.

We hope we have the opportunity of welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
West Lothian, United Kingdom
Level 5 Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 20, 2013

The airport is 5-10 minutes away in a free shuttle bus which runs half past every hour to the hotel and on the hour every hour from the hotel to the airport. Free. The security at this hotel involves airport style bag screening though how much they are actually paying attention is debatable.
The foyer includes a bar and, to the rear, a decent enough restaurant. The price of alcohol is extortionate (£7 per glass of beer), the price of food is reasonable.
The rooms are perfectly adequate and in keeping with a 4 star hotel.
The leisure area consists of a small round pool, a steam room, a small gym but no Turkish bath.
The issue we had was that we did not know that Turkish airlines offer to put guests up in this hotel free of charge if they have a stop over longer than 10 hours. We paid 95 euros for the room only to be told by other guests on our connecting flight they got the room free. So if you qualify for a free room a) don't book it in advance and b) make sure you approach the Turkish airlines desk at Ataturk to get a room allocation.

Room Tip: Join Marriott rewards and ask for a room on a high floor
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Iain N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 23, 2013
Dear Valued Reviewer

Thank you for staying at our hotel and for your valuable feedback.

Its great to see that you enjoyed your stay and was happy with service and facilities provided.

All feedback we receive are important to us and your feedback will be taken on board and will help us as look at ways to improve and meet guests needs.

We hope we have the opportunity of welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 19, 2013

Good hotel with convenient service to and from airport
Hotel is relatively recent and bathrooms are newer, would recommend if you are staying one night
Would suggest they include a bottle or two of water in each room, should be standard with this level of hotel
Its a little far from downtown, so if you want to visit city this is not the best choice

Room Tip: Spa and pool in basement are worth a visit
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ceidnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 23, 2013
Dear Valued Reviewer

Thank you for choosing to stay at our hotel and for your valuable feedback.

We are happy to see that you experienced a pleasant stay and was impressed with the Spa facilities.

All feedback we receive are important to us as it helps us look at ways we can imporve our service and facilities provided.

We hope we have the opportunity of welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 17, 2013

This was actually a nice surprise. I had a one night lay-over on a flight from the US to another destination in Europe. When I arrived at the airport, I was tired and annoyed (Ataturk airport was a nightmare that day) but the shuttle was right on time and the driver was very nice. The ride to the hotel was just a few minutes. They do have security at the hotel and they also scan your bags but again the staff was very nice and helped with the bag. Check-in was quick and easy and again the staff was very friendly. The room was actually very nice. Modern, clean and spacious enough for a night or two. The staff managed to space all guests out so there wasn't really any noise. The bed was comfortable. I did try the bar for some dinner and again the staff was very nice and the food was good too. I had a good nights sleep even though there was a wedding going on that evening (but I did not hear anything since they put all guests on high enough floors). The next morning I did try their breakfast buffet and it was very good. They had the regular selection of breads, cheeses, cold cuts, eggs etc but also had a few turkish dishes which I really liked (the only thing i would critizise is that the price was a little high for breakfast). The shuttle back to the airport again was on time and very efficient. Even though it was just a layover it was a nice experience (mostly due to its very friendly staff). I will definately choose this hotel again if staying close to the airport (the only reason I would not stay again would be if I wanted to see more of the city and plan a vacation here since it is a little far even though they do offer tours from the hotel).

  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank SarahTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 18, 2013
Dear Valued Reviewer

Thank you for accommodating at our hotel and for your valuable feedback.

Its great to hear that you experienced a pleasant stay and that service you received was at a high standard.

We look forward to welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hollywood, California
Level 5 Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 17, 2013

This is a hotel that we chose for the night before our return flight. The hotel isn't that far from the airport, but the free shuttle is shared with a nearby Radisson Blu hotel so allow at least 30 minutes to get to the airport if taking the shuttle. The rooms are up to CM standards. If breakfast if included in your rate, then it will only be good for one person even if two people are staying in the room. If you pay, then the cost is a steep 45 turkish lira. Condition of the hotel is good, but the carpet in the hallways was full of wrinkles and coming up in places.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 18, 2013
Dear Valued Reviewer

Thank you for choosing to stay at our hotel and for your valuable feedback.

Regarding the shuttle service, from what I am gathering, you went on the Turkish Airlines shuttle service which does pick up other passengers from other hotels. Our hotel does provide a complimentary shuttle service to and from Ataturk airport without stopping anywhere else and approximately depending on the traffic takes 10 minutes.

All feedback we receive are important to us and we are always looking at ways to improve.

We hope we have the opportunity of welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level 5 Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 12, 2013

The room is large, the bed is comfortable, and the shuttle is free (which saves a good deal on the total hotel bill). I had to leave before breakfast so can't speak to that. But there's no complementary bottled water in the room -- which one just expects these days. I'd stay here again for the convenience, as long as I didn't have a flight that was too early for the 5:00 am shuttle.

  • Stayed September 2013, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandemaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 15, 2013
Dear Valued Reviewer.

Thank you for choosing to stay at our hotel and for your valuable feedback.

All feedback we receive helps us to look at ways we can improve our service and facilities.

We hope we have the opportunity of welcoming you back to our hotel.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Idaho
Level 6 Contributor
140 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 9, 2013

I got in late and left early, so did not spend a lot of time here. It was just a quick stopover. I did not have time to try the wi-fi or the local restaurants. Yes, the airport shuttle only runs starting at 5AM, but I don't see that as unreasonable. Our taxi got us there quickly and at a reasonable rate. Room was clean and comfortable. I'd stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Istanbul, Manager at Courtyard by Marriott Istanbul International Airport, responded to this review, September 10, 2013
Dear Valued Reviewer

Thank your for choosing to accommodate at our hotel and for your valuable feedback.

We are very happy to read that you enjoyed your stay and was happy with the service and facilities you experienced.

We look forward to welcoming you back to our hotel in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Istanbul International Airport

Property: Courtyard by Marriott Istanbul International Airport
Address: Basin Ekspress Yolu, Fatih Caddesi, Dereboyu Sokak No 2, Istanbul 34303, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Best Value Hotel in Istanbul
#110 Spa Hotel in Istanbul
#159 Business Hotel in Istanbul
#200 Luxury Hotel in Istanbul
#222 Family Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard by Marriott Istanbul International Airport 4*
Number of rooms: 264
Official Description (provided by the hotel):
Courtyard by Marriott Istanbul International Airport is a top choice among Istanbul Airport hotels. We make business and leisure travel easy, offering a location just 5 minutes from Istanbul International Airport and only 20 minutes from Istanbul's city center. Courtyard by Marriott Istanbul International Airport, promises a comfortable and enjoyable hotel experience for travellers. We provide a complimentary shuttle from the Istanbul International Airport. Our comfortable hotel in Istanbul, Turkey is ideally situated in the triangle composed of Istanbul International Airport, Congress, Fair and Exhibition centers such as CNR-Expo, IFM, IWTC and Tuyap. 264 guestrooms offer welcome comfort, from high-quality beds to high speed Internet access. Our chic and contemporary hotel rooms pay full attention to traveller needs with a coffee maker, in-room safe, iron and board, plasma display channel. No matter your reason for visiting Istanbul, we can help you feel at home with quality amenities such as a 24-hour fitness center, massage therapy options, Grab & Go service and an indoor pool. ... more   less 
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Also Known As:
Courtyard Istanbul International Airport Hotel Istanbul

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